About the job
About Loop
At Loop, we are dedicated to unlocking profits trapped in the supply chain while reducing costs for consumers. We tackle the challenges posed by inaccurate data and inefficient workflows that hinder working capital and inflate costs for all stakeholders in the supply chain.
Our cutting-edge audit and pay platform leverages domain-driven AI to simplify the complexities of supply chain data and documentation. By enhancing visibility into transportation spending, we empower companies to take control of their costs and maximize profitability. Esteemed industry leaders such as J. P. Morgan Chase, Great Dane, Emerge, and Loadsmart collaborate with Loop because of our innovative solutions.
We are backed by investors including J. P. Morgan, Index Ventures, Founders Fund, 8VC, Susa Ventures, and Flexport, alongside numerous distinguished angel investors. Our team brings a wealth of expertise from renowned companies such as Uber, Google, Flexport, Meta, Samsara, Intuit, and Rakuten, as well as established industry leaders like C. H. Robinson.
About the Role
As we expand, Loop is establishing a Strategy and Operations team to spearhead essential functions. This role encompasses various responsibilities, including addressing customer business challenges, enhancing customer support, facilitating product development, and conducting data analysis and management.
You will work across functions to boost customer adoption and create significant value for our users and clients.
Key Responsibilities
- Integrate with customer, product, and operations teams at major global corporations to enhance customer value.
- Accelerate our capacity to deliver new product offerings for global brands by thoroughly understanding how to drive customer success.
- Collaborate with data science, market strategies, and operations teams to proactively resolve issues and prepare Loop for scaling.
- Act as the internal voice of the customer, providing insights from customers and operations to product teams, and bridging gaps for features that are yet to be developed.
- Showcase robust execution skills, a deep understanding of Loop’s product offerings, and how they alleviate customer pain points.
- Support critical business partners to foster growth and customer delivery in Loop’s key business segments.
- Develop and nurture relationships with customer stakeholders, ensuring Loop consistently delivers value to them.
About You
- You possess a college degree with a quantitative focus in analytics, finance, economics, or a related field.
- You have over 3 years of professional experience in consulting or a related field.

