Associate Engineer - Technical Support

Google Fiber seeks a Technical Operations Manager to lead day-to-day operations for Outside Plant (OSP) engineering projects in Austin or San Antonio, Texas. The focus is on ensuring efficient, high-quality service delivery and supporting the success of OSP initiatives. Role overview This position manages operational activities tied to OSP engineering. The manager works closely with cross-functional teams, aiming to improve processes and outcomes while keeping projects on track and customers satisfied. What you will do Oversee daily operations for OSP engineering projects Collaborate with teams from other departments to refine processes and drive better results Support the creation and implementation of strategies that enhance operational performance Contribute to strong customer satisfaction throughout each project phase Location This role is based in Austin, Texas or San Antonio, Texas.

Role overview Roku, Inc. is seeking a Technical Operations Manager based in Austin, Texas. Roku shapes TV streaming across the U.S., Canada, and Mexico, building a connected TV ecosystem that links audiences with their favorite content, helps publishers grow viewership, and gives advertisers new ways to reach viewers. Every team member at Roku contributes to improving the streaming experience for millions, working in a collaborative environment with exposure to many disciplines. The Technical Operations team This group maintains the health and reliability of The Roku Channel (TRC) platform. Operating globally, the team manages live and on-demand content pipelines, ad delivery, and user experiences on all Roku platforms. Technical Operations collaborates with Engineering, Content, Live Operations, and Advertising, handling issue resolution, major launches, and building tools and automation to support Roku’s operations. What you will do Lead, mentor, and develop a global team of Technical Operations Engineers, including contractors, across multiple time zones. Oversee 24/7 platform monitoring through the Technical Operations Control Center (TOCC), ensuring alerts are triaged and escalated quickly and accurately. Manage the full incident management process, from initial triage and escalation to stakeholder communications, resolution, and post-incident analysis. Position focus The Technical Operations Manager leads engineers who monitor, triage, and resolve platform issues. This role manages service level agreements, prepares for high-profile launches, drives automation projects, and acts as an escalation point for partner teams such as Engineering, Content Operations, Live Operations, Advertising, and Rights Management. Strong operational incident management skills and experience leading cross-functional initiatives are important for success in this position.

Role Overview Google Fiber is hiring a Technical Operations Manager for Field Operations in Austin and San Antonio, Texas. This role leads a team focused on deploying and maintaining the company’s fiber optic network. The manager ensures field operations run smoothly and supports Google Fiber’s goal of delivering reliable internet service. What You Will Do Lead and support a team of field professionals responsible for network deployment and maintenance. Work with other departments to improve operational processes and coordinate activities. Analyze operational data to spot trends and identify areas for improvement. Implement solutions that boost efficiency and enhance customer satisfaction. Promote a culture of operational excellence and high-quality service within the team. Location Austin, Texas San Antonio, Texas

WHO WE ARETake-Two Interactive Software, Inc., based in New York City, is a premier developer, publisher, and marketer of interactive entertainment, delivering innovative experiences to consumers worldwide. Our portfolio includes renowned brands like Rockstar Games, 2K, and Zynga, catering to console, PC, and mobile platforms. We distribute our products through various channels, including physical retail, digital downloads, online platforms, and cloud streaming services. Our stock is publicly traded on NASDAQ under the symbol TTWO. For more information about our corporate and product offerings, visit our website.Our work environment, both physical and virtual, fosters creativity, innovation, and efficiency. We are committed to individual and team development, with numerous opportunities for skill enhancement in our fast-paced and evolving industry. We believe in hard work complemented by enjoyment, making Take-Two an excellent place to pursue your passion every day.THE CHALLENGEAs the Manager of the Technical Operations Center (TOC), you will lead our Austin-based and international TOC teams, acting as the primary responders for our global infrastructure. This 24/7 team, which includes first-line, site reliability, and senior engineers, will be responsible for the initial triage of critical business platforms, public cloud services, and on-premises compute, network, and storage systems. Your leadership will ensure the constant availability and peak performance of services vital to our global operations.In addition to infrastructure response, the TOC Manager oversees our Problem and Change Management practices. You will manage dedicated leads responsible for the change management lifecycle and the Change Advisory Board (CAB), while also enhancing our Problem Management practices through root cause analysis, post-incident reviews, and proactive trend analysis to prevent future service disruptions.WHAT YOU’LL TAKE ONSupervise Take-Two’s global Technical Operations Center (TOC) staff, including front-line first responders, senior engineers, and site reliability engineers, ensuring 24/7 availability and performance of critical business services.Direct first response and triage efforts for the global infrastructure footprint, covering self-hosted compute, storage, network, and critical business services.

Company Overview: Allen Control Systems (ACS) is an innovative defense startup founded by two former Navy electrical engineers with extensive expertise in robotics and software development. We are at the forefront of creating a compact, autonomous gun turret that utilizes state-of-the-art computer vision and control systems to accurately target and neutralize small drones and loitering munitions. Our groundbreaking approach presents significant technical challenges, making this an exciting and fast-paced environment for seasoned engineers. With a strong engineering-driven culture, ACS prioritizes technical excellence and innovation. Supported by our founders' successful exits from two previous ventures sold for a combined total of $180 million in 2022, we are dedicated to ensuring that the advanced technologies we develop will have a meaningful impact in the real world. Position Overview: As a Technical Operations Engineer, you will be the on-site subject matter expert for ACS products, providing support for both domestic and international operations. You will leverage your strong understanding of mechanical, electrical, and software systems that govern our robotic solutions, working closely with the engineering team for effective troubleshooting and problem resolution. This role calls for a hands-on, resourceful engineer capable of diagnosing and addressing issues in diverse operational environments to guarantee reliable system performance.

Join Everlywell as a Senior Technical Implementation & Accounts Manager within our Clinical Operations team! In this pivotal role, you will lead the technical implementation of our innovative health testing solutions while managing key accounts to ensure our clients receive exceptional service and support.Your expertise will help bridge the gap between technical teams and healthcare providers, ensuring a seamless integration of our services. You will work closely with cross-functional teams to deliver top-notch solutions that meet the needs of our diverse clientele.

Join Our Mission: Innovating Robotics for a Safer Future Diligent Robotics is at the forefront of developing intelligent robots that enhance safety and efficiency in real-world environments. We embrace agility, continuous deployment, and pragmatic engineering principles to create reliable high-risk systems. We are seeking a Staff Technical Lead Manager (TLM) in Security Engineering — a proactive leader who will manage a dynamic team while executing impactful technical initiatives. In this role, you will take charge of the Security Engineering roadmap, deliver secure features, mentor junior engineers, and elevate product and operational security across embedded systems, cloud services, and our supply chain. Key Responsibilities: Lead & Execute: As a TLM, define the technical vision, oversee deliverables, and actively contribute as an individual contributor through design, architecture, coding, reviews, and hands-on proof-of-concept development. Build the Security Program: Formulate and implement the long-term Security Engineering roadmap for device, firmware, cloud, and service security, prioritizing efforts to mitigate the highest business risks. Secure Product Lifecycle: Integrate security throughout the product development process, including threat modeling, secure design reviews, architecture assessments, secure coding practices, and comprehensive verification/testing (fuzzing, static/dynamic analysis). Device & Firmware Security: Lead initiatives on secure boot processes, hardware root of trust, cryptographic design/PKI, OTA update security, device identity management, and secrets management for embedded systems and sensors. Cloud & Infrastructure Security: Ensure the security of backend services, CI/CD pipelines, Infrastructure as Code (IaC), identity and access management, secrets engines, as well as logging, monitoring, and incident detection/response. Vulnerability Management: Spearhead vulnerability identification, triage, and remediation efforts, collaborating with firmware, hardware, cloud, and third-party vendors. Incident Response & Forensics: Lead or support security incident management, including the development of runbooks, playbooks, and conducting blameless postmortems. Mentor & Grow the Team: Recruit, coach, and mentor security engineers, conduct one-on-one sessions, create career development plans, and foster a culture of ownership and continuous improvement. Cross-Functional Partnership: Collaborate with product, firmware, SRE/Ops, QA, and supply chain teams to implement practical security controls and evaluate security outcomes.

About SwapSwap is revolutionizing the landscape of modern commerce through its cutting-edge AI-native platform. We seamlessly integrate backend operations with innovative storefront experiences, designed for brands eager to sell anything, anywhere.Our platform centralizes global operations and empowers businesses with intelligent workflows, enabling data-driven decisions that protect margins in real-time. From cross-border transactions to demand planning and returns management, our products provide merchants with unparalleled transparency and confidence in their operations.At Swap, we foster a culture that prioritizes clarity, creativity, and shared ownership as we transform the global commerce landscape.About the RoleWe are seeking a dynamic individual who thrives at the intersection of technology, operations, and client engagement. As a Merchant Onboarding Technical Implementation Manager at Swap, you will lead merchants through their entire implementation journey — from technical discovery and solution design to configuration, testing, and launch. You’ll collaborate closely with merchant eCommerce, operations, and technical teams to understand their systems and data flows, configuring the Swap platform to meet their needs while providing expert support through integration challenges and workflow optimization.The ideal candidate will possess strong organizational skills, a solid understanding of technical concepts such as APIs and data structures, and an innate ability to build trusted relationships with clients. Your role will be pivotal in facilitating quick and successful merchant adoption of Swap, ensuring a smooth transition to realizing value from our solutions.Key ResponsibilitiesOversee the complete onboarding process for merchants, managing technical and operational workstreams to guarantee a seamless and timely launch.Conduct thorough technical discovery to assess merchant systems, data structures, workflows, and integration needs.Configure and test merchant environments, including API connections, workflow logic, and platform settings, to align with business objectives.Assist merchants with integration troubleshooting by analyzing payloads, logs, and system behaviors to ensure swift resolution.Maintain clear and proactive communication with merchant stakeholders, offering guidance, updates, and recommendations throughout the onboarding process.Facilitate effective training and enablement sessions to empower merchant teams in adopting Swap’s products and workflows confidently.

Join PHASOR Engineering Inc., a leading Alberta-based firm specializing in the engineering, design, and testing/commissioning of medium to high voltage electrical facilities. We pride ourselves on delivering cost-effective and efficient solutions in power system engineering, engaging in a wide array of projects from preliminary engineering to commissioning and startup.Currently, we are on the lookout for an ambitious Lead Commissioning Engineer / Commissioning Manager to become a crucial part of our field services team. If you are an outstanding communicator and adept problem-solver with meticulous attention to detail, we provide a stimulating work environment where you will face challenges in various aspects of the testing and commissioning process.Responsibilities:Lead a team in the testing and commissioning of power system protection & control schemes across utility, power generation, and oil & gas sectors.Interpret technical drawings and troubleshoot technical issues.Oversee direct reports and delegate tasks effectively.Prepare and submit reports.Assist in generating commissioning startup procedures or work instructions.Ensure compliance with corporate, client, and industry safety standards.Engage with customers to address inquiries, discuss issues, and confirm solutions.Qualifications:Must hold a Bachelor's Degree in Electrical Engineering, possess a Power Systems Electrician Journeyman Ticket, or have an Electrical Engineering Technologist Diploma from a recognized institution.A minimum of 4 years of experience leading a commissioning team within the electrical utilities sector.Exceptional interpersonal and communication skills, with a keen attention to detail.Proficiency in Microsoft Office and strong computer skills.Excellent organizational abilities to manage a diverse range of issues simultaneously.Strong analytical skills, risk assessment, and problem-solving capabilities.Willingness to work extended periods out of town.Valid driver's license with a clean driving record.Background checks and Drug and Alcohol Pre-Access Testing will be required as part of employment.Requirements:Must be legally eligible to work in Canada; VISA sponsorship is not available for this position.Valid driver’s license with a clean driving record.Ability to work extended periods out of town.Additional Information:Typical shifts may include 4/3, 8/6, 10/4, and 14/7 rotations.Working hours are generally from 7 AM to 5:30 PM at 10 hours per day.

AECOM seeks a Technical Solutions Civil Manager based in Austin. This leadership position guides civil engineering projects from early planning through final delivery. The manager plays a key role in ensuring that all work aligns with regulatory standards and meets project requirements. Fostering a collaborative team culture is central to this role. Main responsibilities Lead and oversee project management tasks for civil engineering projects Track and enforce compliance with all applicable regulatory standards and guidelines Promote teamwork and encourage knowledge sharing within the project team Apply technical expertise to advance sustainable infrastructure solutions What to expect This role focuses on both technical leadership and team development. Expect to work closely with engineers and project staff to deliver high-quality, sustainable infrastructure. Supporting a culture of collaboration and technical excellence is a key part of the job.

Join Renesas Electronics Corporation as a Technical IP Management Specialist, where you will play a pivotal role in overseeing and managing our intellectual property portfolio. You will collaborate with cross-functional teams to ensure effective IP strategies that align with our corporate objectives and enhance our competitive edge in the marketplace.

Job Overview Join our dynamic team at saronic as a Manager of Enterprise Technology focused on Technical Delivery. In this pivotal role, you will lead engineering teams in the development, integration, and scaling of enterprise platforms. Your oversight will ensure the successful execution of delivery, maintain the highest technical quality, and guarantee alignment with architectural standards across critical systems including NetSuite, Workday, Salesforce, MuleSoft, and other essential enterprise tools. The ideal candidate will possess a strong blend of technical expertise and leadership acumen, ensuring that all solutions are scalable, secure, and compliant with enterprise standards. As a technical leader, you will drive execution, mentor engineers, and collaborate across functions to deliver impactful solutions that drive our business forward.

Semperis is committed to being a Force for Good and building a workplace where people thrive. The company has earned recognition as one of America's Fastest-Growing Cybersecurity Companies (Inc. 5000), a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace honoree. Role Overview The Technical Enablement Engineer will join the Global Technical Enablement team in Austin. This individual contributor role focuses on developing and managing hands-on lab environments for Semperis products, including DSP, ADFR, DRET, Lightning, Ready1, and Migrator. The position also coordinates technical enablement sessions for colleagues worldwide. Collaboration with Product, Engineering, Technical Delivery, Pre-Sales, and Partner teams is central to the role. The goal: translate product capabilities into high-quality, scalable lab experiences that support internal learning and governance. Main Responsibilities Hands-On Lab Management Oversee processes for the hands-on lab environment supporting all Semperis products. Design scalable, repeatable multi-tenant lab topologies that reflect real-world enterprise identity environments and common deployment patterns. Lead implementation and configuration of the lab delivery platform (such as Skillable), including integrations, templates, and automation for complex scenarios and validation logic. Establish and maintain standards for network, identity, security, and data configurations within labs to ensure consistency and repeatability. Work with Product and Engineering teams to keep labs current with new releases, features, and architectural changes for DSP, ADFR, DRET, Lightning, Ready1, and future products. Lab Content and Scenario Design Collaborate with subject matter experts to create scenario-based labs that align with real-world use cases.

Join Udemy. Help shape the future of learning.Udemy is an AI-driven skills acceleration platform designed to empower individuals and teams in their growth journeys. Our approach is personalized, practical, and centered on producing real-world results.We have a clear mission: to change lives through learning. Your contributions will enable people globally to acquire skills they can apply, whether they are embarking on new endeavors or enhancing their existing capabilities.With over 80 million learners and 17,000 businesses already benefiting from Udemy, if you thrive in dynamic environments, are passionate about learning, and are eager to make a significant impact, you will find your place here.Discover more about us on our company page.Hybrid Work ModelThis hybrid role requires you to be in the office two days a week at the nearest hub.

We are seeking a dedicated and detail-oriented Mission Operations Engineer to join our dynamic team at saronic. In this role, you will be instrumental in supporting our mission operations, leveraging your technical expertise to optimize performance and ensure mission success. You will work collaboratively with cross-functional teams, utilizing your problem-solving skills to tackle complex challenges in a fast-paced environment.

At Xometry (NASDAQ: XMTR), we are at the forefront of revolutionizing the manufacturing industry by linking visionary innovators with the manufacturers who can realize their concepts. Our digital marketplace equips manufacturers with essential tools to expand their operations while simplifying the purchasing process for Fortune 1000 clients to access global manufacturing capabilities.We are on the lookout for passionate Mechanical Engineers to join our team as Technical Account Managers (TAMs). In this pivotal role, you will integrate within our key accounts, serving as an extension of their engineering teams. This position represents a unique fusion of client interaction, technical acumen, and operational delivery. While reporting to Operations, you will collaborate closely with the Sales team to foster growth and ensure exceptional customer satisfaction.This is a remarkable chance to become part of a dynamic and expanding company at the leading edge of digital manufacturing. If you are a driven Mechanical Engineer with a commitment to customer success and a desire to make a significant impact, we would love to hear from you.

Sona builds workforce management software for frontline organizations. Many of these teams still rely on paper, spreadsheets, or legacy systems to coordinate their most important asset: people. Sona’s platform brings together scheduling, HR, payroll, and communication tools, helping large frontline employers improve staffing and empower their teams. In just four years, Sona has reached over 100,000 frontline workers and grown to more than 140 employees. The company has raised over $100 million from investors such as Felicis, Northzone, Gradient Ventures (Google), SpeedInvest, Antler, Notion Capital, and angel investors including Tom Blomfield (Monzo). Role Overview Sona is hiring its first Technical Support Engineer in the US. This hybrid role is based in Austin and works closely with the UK support team, as well as the Solutions Architect and Project Manager in Austin. The position focuses on supporting US customers and shaping the support function in this region. What You Will Do Provide technical support to customers via email and live chat Troubleshoot complex product issues and communicate findings to the development team Assist customers with product configuration, data uploads, and User Acceptance Testing (UAT) before launch Act as a bridge between customers and internal teams, ensuring smooth onboarding and successful go-live experiences Collaborate across time zones with colleagues in the UK and Austin Help shape support processes and influence how the US support operation develops What Makes This Role Unique First technical support hire in the US, with the chance to build and refine local processes Work closely with experienced teams in both the US and UK Gain hands-on exposure to Sona’s platform and customer base Opportunity to make a visible impact on customer experience and company growth Location Hybrid role based in Austin.

Mudflap is revolutionizing the $800 billion trucking industry, which is crucial to the U.S. economy. Our innovative payment solutions empower truckers to save significant amounts on fuel, their primary operational cost, while enabling our fuel stop partners to connect with a broader customer base. As a rapidly growing marketplace, we are on the lookout for a dedicated and customer-focused individual to join our dynamic team.In the role of Senior Revenue Operations Manager, you will play a pivotal role in ensuring the seamless operation of revenue processes, delivering exceptional customer experiences, and devising strategic initiatives for future product offerings. This highly collaborative position demands leadership across various teams and product lines, leveraging data analysis to drive insights, enhance operations, and foster growth. You will merge program management with practical execution to empower both the organization and your colleagues to thrive.

Join Arista Networks as a Federal Technical Solutions Engineer where you will be at the forefront of delivering innovative technical solutions to our federal clients. In this role, you will collaborate with cross-functional teams to identify client needs, develop strategies, and implement solutions that enhance operational efficiency and effectiveness.