Associate Engineer - Technical Support

As the Head of Customer Support at whop, you will lead our customer support team, ensuring exceptional service and support for our users. Your leadership will set the tone for our customer interactions, driving engagement and satisfaction. You will be responsible for developing and implementing support strategies, optimizing processes, and fostering a culture of excellence within the team.Join us in transforming customer support and making a real impact!

Join our team at Altronix Corporation as an Electronic Customer Support Specialist focused on Low Voltage Security Systems. You will play a key role in providing exceptional customer service and technical support to our clients, ensuring they receive the best experience with our innovative security solutions.

Topline Pro is hiring its first Head of Finance to establish and lead the finance function during a key growth phase after Series B funding. This Brooklyn-based role reports directly to the CEO and will shape financial strategy and operations for a company focused on AI-driven products with strong revenue and unit economics. The Head of Finance will work closely with the CEO and other leaders, influencing capital strategy, building financial systems, and tracking essential metrics. This is a hands-on leadership role with broad organizational impact. Key Responsibilities Direct all aspects of finance, including FP&A, accounting, payroll, treasury, tax, and compliance, working with outsourced accounting partners as needed. Select and implement financial systems to support growth and reporting requirements. Manage the company’s financial model, annual budgeting, rolling forecasts, and scenario planning. Collaborate with the Data team to analyze SaaS and unit economics metrics. Work with go-to-market leaders on revenue forecasting, sales capacity planning, and compensation structure. Partner with the Product team on pricing, packaging, and unit economics. Oversee monthly and quarterly close processes, variance analysis, and operational reviews. Manage the financial performance of the embedded payments business, including modeling take rate, processor economics, attach rate, and contribution margin as payment volume grows. Develop reporting and risk management strategies to support secure growth in payments. Lead financial preparation for future fundraising, including data room setup, modeling, and due diligence responses. Prepare board materials with financial statements, KPIs, operational commentary, and narrative. Oversee cash management, runway planning, and capital allocation. Role Location This position is based in Brooklyn, NY.

Join solidcore as a Head Coach & Community Manager in our vibrant Brooklyn studio! We are seeking a dynamic and passionate leader who embodies the solidcore brand and is committed to delivering an exceptional fitness experience. Reporting directly to the Area Manager, you will play a pivotal role in driving the studio's success and promoting our mission to become the fastest-growing boutique fitness studio in the industry. As a Head Coach, you will lead an average of ten (10) classes per week, setting a standard for excellence that inspires your coaching team. Your responsibilities will include providing top-notch coaching development, offering consistent feedback, and supporting new coach training initiatives. If you are an exceptional coach looking to make a significant impact within a thriving community, we want to hear from you!

About the Role solidcore is looking for a Head Coach & Community Manager for its Brooklyn, NY studio. This position reports to the Area Manager and plays a central role in shaping the studio’s success and supporting the company’s growth in boutique fitness. What You Will Do Lead by example as an outstanding coach and ambassador for the solidcore brand and workout philosophy. Teach an average of ten classes each week, setting the coaching standard for the team. Deliver a high-quality class experience for members at every session. Support coach development by providing constructive feedback and hands-on guidance, especially during training for new coaches. Who We’re Looking For Strong commitment to the solidcore brand and approach to fitness. Experience coaching group fitness or similar classes is valuable. Ability to mentor others and foster a positive, growth-focused environment. Comfortable teaching multiple classes per week and engaging with a diverse community. This role offers the chance to shape both the studio culture and the member experience, while supporting the development of fellow coaches.

About the Role ADF Medical Services Inc. is hiring an Online Chat Support Agent to join our remote team based in Brooklyn, New York. This position focuses on supporting patients and clients through our digital chat platform. The right person brings strong writing skills, attention to detail, and a genuine interest in helping others. Main Responsibilities Respond quickly and clearly to patient and client questions using our online chat system. Share accurate information about medical services, scheduling, billing, and general support topics. Handle several chat conversations at once while staying professional and composed. Record each chat interaction thoroughly in our support and CRM tools. Direct unresolved or complex issues to the correct team or department. Maintain a warm, helpful, and professional tone in every conversation. Follow HIPAA guidelines and uphold strict patient confidentiality at all times. Benefits Competitive pay structure. Health, dental, and vision coverage for full-time team members. Paid time off and paid holidays. Flexible scheduling, with options for evening and weekend shifts. Room to grow and advance within ADF Medical Services.

At EnergyHub, we are committed to empowering utilities and their customers to foster a clean, distributed energy future. Our innovative platform transforms consumer products such as smart thermostats, electric vehicles, and batteries into virtual power plants, which contribute to grid stability and enhance the integration of solar and wind energy. We are currently seeking an enthusiastic Enrollment Support Specialist who will play a vital role in the success of our utility and consumer programs. As part of our growing team, you will facilitate the end-to-end enrollment process, including customer support, incentive processing, invoicing, and managing attrition while striving to enhance our existing enrollment procedures.

Join our dynamic team as a Customer Service Representative at ajmadison, where you will play a pivotal role in delivering exceptional service to both internal and external customers. Your expertise in our products and programs will empower you to provide timely and accurate information while collaborating effectively with your colleagues. We seek an enthusiastic, driven individual who thrives in a fast-paced environment and is ready to adapt to the ever-evolving demands of our business.Key Responsibilities:Respond promptly to customer inquiries via phone and online chats.Deliver outstanding service to enhance customer satisfaction and loyalty.Provide accurate updates on customer orders and product information.Process customer orders, changes, and returns in accordance with departmental policies.Collaborate with the accounting team to address any disputed credit items.Report service failures or customer issues to management for timely resolution.Work alongside product and sales teams to exceed customer expectations.Utilize troubleshooting tools to diagnose and resolve customer concerns.Escalate priority issues as necessary to ensure swift resolution.Document all customer interactions in compliance with standard operating procedures.Maintain an up-to-date understanding of company policies and procedures.

Join PLS as a Customer Service Specialist and become an integral part of our team, delivering exceptional service to our valued customers. In this role, you will be the face of PLS, responsible for providing top-notch customer support, educating clients about our financial services, and ensuring compliance with all applicable regulations. Your dedication to excellence will help foster lasting relationships and drive repeat business while contributing to a positive store environment.

Role OverviewJoin Topline Pro, where we are dedicated to building a team of customer-oriented problem solvers committed to empowering others to thrive. As a Customer Success Associate, you will be at the forefront of enhancing the customer experience, addressing inquiries, resolving challenges, and providing support wherever necessary. This position is ideal for those who enjoy engaging with people, have a keen interest in technology, and wish to establish a robust foundation for a career in the go-to-market sector. You will collaborate across various teams, cultivate diverse skills, and play a pivotal role in ensuring a remarkable experience for every Topline Pro customer. Key ResponsibilitiesServe as the initial contact point for customers, responding to calls, texts, and emails with empathy, clarity, and a sense of urgency.Troubleshoot customer inquiries and guide them through solutions, ensuring each interaction instills confidence and support.Adapt and collaborate with various teams, from customer support to onboarding, stepping in where assistance is most needed.Utilize tools like Asana and Google Workspace to manage tasks and maintain effective communication and workflows.Quickly learn new technologies and contribute to the improvement of internal processes as the company grows.Work alongside Customer Success Managers and onboarding specialists to ensure seamless customer experiences.Play a vital role in sustaining positive customer sentiment through prompt and effective communication. Desired QualificationsOutstanding written and verbal communication skills; ability to simplify complex concepts.Genuine enthusiasm for assisting others and delivering exceptional customer experiences.Excellent organizational and time management skills; capable of managing multiple priorities seamlessly.A growth mindset, open to feedback and passionate about personal development.Comfortable working with diverse teams and systems; adaptable and tech-savvy.Fluency in Spanish is a plus.Bonus: prior experience in customer-facing roles such as retail, teaching, performing arts, or hospitality. About YouEager to start or advance your career in a customer-facing role within the tech industry.

Join our dynamic team at PLS® as a Customer Service Specialist, where you will be the welcoming face of our organization. Located at 8001 Flatlands Ave, Brooklyn, NY, you will play a crucial role in delivering outstanding customer experiences and educating clients about our innovative financial services. You will ensure compliance with all regulatory standards while maintaining the highest quality service. Your ability to resolve customer inquiries and maintain a tidy store environment will contribute to our mission of providing convenience and transparency in financial services.

Join amaehealth as a Peer Support Specialist, where you will play a crucial role in supporting individuals in their journey towards mental wellness. You will leverage your lived experiences to provide guidance, encouragement, and practical advice to those navigating similar challenges. This position is ideal for compassionate individuals who are dedicated to helping others thrive.

The Telecommunications Associate (Voice) exam is currently open for application, with a deadline of March 24, 2026.The Office of Technology and Innovation (OTI) harnesses the power of technology to foster opportunities, enhance public safety, and streamline government operations across New York City. Our initiatives span from providing affordable broadband access to safeguarding against cybersecurity threats, and creating digital government services. At OTI, we are committed to improving the lives of New Yorkers in the 21st century. Watch our welcome video to see our initiatives in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov for more information.Joining OTI means you will enjoy excellent benefits and the opportunity to contribute to impactful projects that benefit millions. Collaborate with enthusiastic professionals and work with cutting-edge technology to make a difference.The Desktop Support Engineer plays a vital role within the Desktop Support Unit, delivering desktop services for OTI and various client-supported agencies. Key responsibilities include:- Providing consistent hands-on and remote support for hardware and user issues at OTI and supported locations;- Acting as the primary contact for all IT concerns from executive users and clients, which involves installing, diagnosing, repairing, maintaining, and upgrading hardware (including PCs, terminals, printers, and scanners) to ensure optimal workstation performance;- Imaging desktop computers and utilizing current tools and deployment methods to update Windows 11 workstations;- Ensuring support for Internet access, Enterprise Email/Calendaring, and Outlook Client compatibility while maintaining user data file services;- Updating and modifying standard Windows 11 images and task sequences in automation tools to keep them current;- Leading special projects, utilizing strong decision-making skills to prioritize incidents effectively;- Enhancing OTI's Windows desktop security posture;- Collaborating with OTI's Information Security and Cyber teams on vulnerability management;- Working closely with Desktop Engineering and Automation Engineering to devise new patching procedures and security tool sets in accordance with OTI ITSecOps and NYC Cyber Command policies;- Crafting desktop security procedures and zero-day response plans;- Managing service delivery performance via SLAs and other key metrics;- Planning, testing, and supervising the rollout of new operating systems, commercial software, and hardware;- Documenting standardized user processes and creating instructional materials.- Engaging in special projects and initiatives as assigned.

Join the Family Justice Center as a Desktop Support Technician, where you will play a crucial role in providing technical assistance and support to our staff. Your responsibilities will include troubleshooting hardware and software issues, performing installations, and ensuring that all desktop systems are running smoothly. This position is ideal for someone who is passionate about technology and committed to improving the efficiency of our operations.

Role OverviewJoin our dynamic team at Topline-Pro as a Customer Success Manager, where you'll be the go-to advisor for our small business clients. This entry-level position involves engaging with business owners throughout the day via calls, assisting them in adopting our innovative tools, addressing their challenges, and fostering business growth. You will cultivate relationships, minimize churn, and help customers recognize the true value of our platform—all while honing your skills in an energetic startup setting. Key ResponsibilitiesConduct at least 30 customer calls daily, focusing on training, proactive outreach, and retention efforts.Establish strong, trust-based connections with small business owners, referred to as our 'pros'.Support customers in utilizing tools such as websites, SEO, advertisements, and AI features, ensuring accessibility and simplicity.Enhance retention by reducing churn, recovering inactive accounts, and offering innovative solutions.Effectively manage various tasks and priorities in a fast-paced and evolving environment.Gather customer feedback and relay it to product, engineering, and support teams for continuous improvement. Desired QualificationsAt least 1 year of relevant experience in a customer-focused role with coaching responsibilities.Exceptional verbal communication skills, with confidence in handling customer calls.Technologically savvy and quick to learn new platforms.Patient and empathetic when assisting customers who may lack technical expertise.Strong organizational and time management abilities.Possess a growth mindset: receptive to feedback, eager to enhance skills, and adaptable in a startup atmosphere. Personal AttributesA natural relationship builder who enjoys engaging with people regularly.Thrives in high-energy, rapidly changing settings.Comfortable with established protocols but proactive in seeking clarification when needed.Capable of handling straightforward tasks independently while seeking assistance for more complex issues.Eager to develop skills, learn from seasoned colleagues, and make a significant impact early in your career.

Join PLS as a Customer Service Representative and be the face of our company! Your role will focus on delivering outstanding customer service, educating clients on our diverse financial products, and ensuring compliance with industry regulations. This position requires a commitment to maintaining high-quality standards while fostering a welcoming environment for our customers.

Join Our Passionate Team at VERG Brooklyn!Are you an enthusiastic recruiter with a passion for veterinary care? VERG Brooklyn is on the lookout for a Veterinary Recruiter for Support Staff to become an integral part of our vibrant team. We pride ourselves on creating a friendly and impactful workplace where you can thrive!As a frontrunner in 24/7 advanced emergency and specialty veterinary care, we are committed to providing state-of-the-art medical services across various specialties, all within a collaborative and compassionate environment. Here, you will work alongside board-certified specialists who share a dedication to treating pets with exceptional care and respect.Your Role:Strategic Sourcing:Leverage online job boards, social media, college directories, and industry networks to attract skilled veterinary assistants, technicians, and various roles.Create innovative sourcing strategies to maintain a pool of qualified candidates for both current and future job openings.Screening and Evaluation:Conduct initial phone or video screenings to evaluate candidates' qualifications, experience, and cultural fit.Coordinate and facilitate onsite interviews with the hospital team, collaborating with management and HR.Partner with the Talent Acquisition team to align candidates with roles that match their skills and career aspirations.Candidate Relationship Management:Foster strong relationships with candidates, guiding them through the recruitment process with transparency and care.Provide timely updates to candidates and hiring managers to ensure a smooth recruitment experience.Administrative Support:Post job openings on various external job boards and maintain listings outside of the ATS.Assist in preparing and presenting job offers promptly.Support hospital teams in navigating our Applicant Tracking System (ATS).

Join our dynamic team as a Customer Service Specialist at PLS, where you will be the vital link between our customers and the financial services we offer. Located at 29 Flatbush Avenue, Brooklyn, NY, you will play a key role in delivering exceptional customer experiences and promoting our innovative financial solutions. As the face of PLS, you will ensure our customers receive knowledgeable guidance on our products, all while maintaining compliance with relevant regulations and internal standards.

Role Overview The City of New York is hiring an Associate GIS Support Engineer in Brooklyn. This role supports the city's Geographic Information Systems (GIS) projects, which help shape urban planning and community services. What You Will Do Assist with maintaining and improving GIS applications used across city departments Provide technical support and troubleshooting for GIS users Help ensure city data is accurate and accessible for decision-making and service delivery Impact Work on projects that directly affect how New York City plans, serves, and responds to community needs. Your technical support helps teams across the city use GIS tools effectively.