About the job
Job Title: Associate Director of Program Success
Team: Innovation Team
Location: In-person in New York City (NY)
Employment Type: Full-time
FLSA Classification: Exempt
Start Date: As soon as possible
About Braven
Braven is a dynamic national nonprofit organization dedicated to empowering promising college students to secure impactful first opportunities post-graduation through our transformative career-accelerating programs. We partner closely with higher education institutions and employers to facilitate life-changing experiences that begin with an intensive semester-long course for students, followed by continued support until graduation. Together, we aspire to help rebuild the middle class and rejuvenate the American Dream.
For more insights, explore Braven’s Jobs Report.
About the Role
As Braven expands its centralized-course model to serve a larger cohort of Braven Fellows through a growing network of higher education partners, including the University of Mount Saint Vincent, the Associate Director of Program Success plays a pivotal role in ensuring an exceptional course experience. This individual will manage a team of part-time Graders, reinforcing Braven's evolving grading strategies and ensuring compliance with academic policies and campus-specific standards. Additionally, the Associate Director will act as the primary liaison for our volunteer Leadership Coaches (LCs), addressing inquiries, escalating challenges, and nurturing their sense of connection and support. This collaborative role effectively combines execution, coaching, and quality assurance to deliver an outstanding experience for both Fellows and their supporters.
This position is part of the Innovation Team’s Central Delivery Team and will report directly to the Director of Accelerator Success.
Key Responsibilities
- Stakeholder Management (40%)
- Oversee and support a team of part-time Graders for the Braven Leadership and Career Accelerator course, including onboarding, quality assurance, and feedback processes.
- Collaborate with Program Facilitators and the Director of Academic Success to implement volunteer support and accountability frameworks, including coaching strategies for underperforming LCs.
- Co-design and facilitate training sessions for Graders, fostering communities of practice to ensure consistency in grading aligned with the University of Mount Saint Vincent standards.
- Provide support for Graders who encounter challenges in meeting expectations and coordinate with relevant stakeholders to ensure high-support LCs receive the necessary resources.

