Associate Customer Success Manager at Paddle | UK

Paddle builds payment infrastructure for digital product companies, serving as Merchant of Record to simplify payments for software sellers. The platform is designed to make transactions faster, safer, and more affordable. With backing from investors like KKR, FTV Capital, Kindred, Notion, and 83North, Paddle supports over 6,000 software sellers in 245 territories. Role overview The Executive Administrative Assistant supports Paddle’s Executive Committee (ExCo), working closely with the Executive Assistant to the CEO, President, and CFO. This position helps keep daily operations running smoothly by managing schedules, coordinating travel, handling expenses, and maintaining strong communication across the executive team. Strong organizational skills, attention to detail, and a proactive approach are important in this global workplace. What you will do Diary and scheduling Manage calendars for ExCo members, keeping schedules efficient and current. Arrange internal and external meetings across multiple time zones. Resolve scheduling conflicts and adjust plans as needed. Travel and logistics Book domestic and international travel, including flights, hotels, and ground transportation. Create clear, detailed itineraries for executive travel. Handle changes or disruptions to travel plans to keep everything on track. Expenses and administration Prepare and submit expense reports following company policy. Assist with general administrative tasks as requested by ExCo members. Meeting coordination Organize meeting agendas and logistics to make the best use of executive time. Location This position is based in London.

About Us:At Paddle, we revolutionize the payment infrastructure for digital product companies. As a Merchant of Record, we alleviate the complexities of payment fragmentation, offering a solution that is faster, safer, and more cost-effective. With support from renowned investors such as KKR, FTV Capital, Kindred, Notion, and 83North, we proudly serve over 5,000 software sellers across 245 territories worldwide.The Opportunity:We are in search of a passionate Developer Advocate, focused on content creation, to join our dynamic Developer Experience team. This role places you at the forefront of enhancing our developer-centric tools and content at Paddle.Your mission will be to ensure that the implementation of Paddle is a seamless experience. By refining our API to be both intuitive and robust, you will contribute to building product features that simplify onboarding for our customers. Your expertise will be pivotal in creating exceptional documentation, tutorials, and resources that will empower our users and facilitate the growth of our platform.Key Responsibilities:Generate engaging content that directly connects with both prospective and existing customers, including changelog updates, comprehensive guides, tutorials, and articles.Collaborate with internal teams to identify developmental opportunities and maximize impact.Craft compelling copy in partnership with product owners, marketing, and design teams.Document features, improvements, and bug fixes by gathering and organizing technical insights from engineers and other stakeholders.Lead the creation and refinement of API documentation.Establish technical documentation standards.Solicit feedback from colleagues and customers to ensure that all documentation remains current and relevant.

About Paddle Paddle builds payment infrastructure for digital product companies. Acting as a Merchant of Record, Paddle manages the entire payment process, helping clients avoid the hassle of juggling multiple payment services. With backing from investors like KKR, FTV Capital, Kindred, Notion, and 83North, Paddle supports over 5,000 software sellers in 245 territories worldwide. Role Overview: Tax Specialist The Tax Specialist joins a growing tax team at Paddle and reports to the regional tax manager. Tax is central to Paddle’s business strategy, and this position plays a key part in ensuring compliance and accuracy across tax accounting and reporting. The role involves close collaboration with global colleagues and covers both direct and indirect tax matters. This position calls for someone who works independently, manages tax processes from start to finish, and reviews work with care. Strong technical knowledge of tax laws and accounting standards is required. The Tax Specialist will also provide tax guidance to other teams and help mentor peers. Main Responsibilities Prepare indirect tax returns for Paddle in multiple territories, including all related filings, payments, accounting entries, and audit support. Assist with direct tax return preparation for Paddle entities, handling related tax payments and accounting entries. Support transfer pricing adjustments, R&D claims, withholding tax, e-invoicing, and other tax planning activities. Lead special projects such as setting up new corporate structures or registrations, and respond to ad hoc tax questions from Paddle’s clients. Provide guidance and support on tax matters to teams across the business as needed. Location This role is based in the UK. The primary office is in London.

About Us:At Paddle, we revolutionize the payment infrastructure for digital product companies. Instead of juggling a myriad of payment applications and services, we serve as a Merchant of Record for our clients, eliminating the complexity of payment fragmentation. Our solution is faster, safer, and more cost-effective, providing a superior experience for our users.Supported by prominent investors including KKR, FTV Capital, Kindred, Notion, and 83North, Paddle proudly serves over 5,000 software sellers across 245 territories worldwide.The Opportunity:We are seeking a dedicated Customer Success Manager to join our dynamic Customer Success team. You will be instrumental in onboarding our clients and fostering their growth, retention, and advocacy. Your role will be vital in enhancing the experiences of our largest clients, guiding them through their journey post-launch, prioritizing their revenue growth, and ensuring they derive maximum value from our platform.In this position, you will manage a diverse portfolio of approximately 20 clients, focusing on helping them unlock business value through Paddle. By leveraging your product and industry expertise, you will identify growth opportunities, craft compelling narratives, and influence key stakeholders to achieve desired results. You will be a key player in driving revenue realization and retention for Paddle among our top customers, contributing significantly to our overall commercial strategy.Your Responsibilities:Oversee the successful onboarding of new customers, utilizing comprehensive knowledge of our products and methodologies to ensure they are equipped to operate and grow effectively with Paddle.Assist clients in creating a world-class online purchasing experience by providing best practice guidance on purchase journeys, retention strategies, and billing operations.Cultivate trusted advisor relationships with customer stakeholders and executive sponsors to maximize the value they realize with Paddle.Identify and capitalize on opportunities for strategic and tactical revenue growth, ensuring the successful implementation of monetization strategies.Act as an internal advocate for your customers, collaborating with cross-functional teams to translate their business needs into effective solutions.

About PaddlePaddle is revolutionizing the payments infrastructure for SaaS companies by acting as a Merchant of Record. We take away the complexities of managing multiple payment applications and services, delivering a seamless experience that is faster, safer, and more cost-effective. Our trusted platform is utilized by over 5,000 software sellers across 245 territories globally.Your RoleAs a Senior Software Engineer in our Billing team, you will be instrumental in crafting and enhancing our new billing platform. You will deliver exceptional experiences for our customers, driving the discovery and implementation of new features while leveraging your technical acumen to shape the future of our platform. Collaboration is key as you will work alongside engineers, product managers, and designers on diverse projects that foster your professional growth.Key ResponsibilitiesDesign, build, and maintain robust systems that facilitate our core Billing functionalities.Take full ownership of features from conception to production, ensuring precision throughout.Architect scalable solutions to accommodate increasing transaction volumes.Write clean, maintainable, and thoroughly tested code, maintaining high engineering standards.Lead architectural discussions, balancing immediate deliverables with long-term sustainability.Collaborate with cross-functional teams to translate business needs into effective technical solutions.Provide technical insights to influence product direction and delivery timelines.Partner with Customer Support and Operations to troubleshoot and resolve production challenges.Mentor fellow engineers through code reviews and collaborative design sessions.Drive best practices and strategic decisions within the engineering community.

Join the dynamic team at Natter as an Executive Assistant! We are looking for a proactive and organized individual to provide comprehensive support to our executives, ensuring smooth operations and effective communication within the organization.

Role Overview PMG is looking for an Executive Assistant in London to support the executive team. This role centers on organizing schedules, coordinating meetings, and keeping communication smooth between departments. What You Will Do Manage calendars and appointments for executives Arrange and coordinate meetings Facilitate communication across teams What We Look For Strong organizational skills Proactive approach to problem-solving Experience supporting leadership or executives This position is based in London, UK.

About LendableLendable is dedicated to revolutionizing the way individuals access credit and save money. As one of the UK’s newest unicorns, our innovative technology is reshaping the fintech landscape. We are a rapidly growing team of over 700 individuals, profitable since 2017, and backed by premier investors like Balderton Capital and Goldman Sachs. Our customer satisfaction is reflected in our outstanding reviews, boasting a 4.9 rating from tens of thousands of reviews on Trustpilot.We have redefined the Big Three consumer finance products: loans, credit cards, and car finance. Our mission is to deliver funds to our customers within minutes instead of days.As we expand into the UK and US markets, we aim to disrupt the traditional banking systems that rely on outdated processes.Join Us If You Want ToTake ownership of your role and make impactful decisions from day one.Collaborate within small, dynamic teams that prioritize innovative solutions.Develop cutting-edge technology in-house, leveraging new data sources and AI.The Role in BriefYou will provide critical support to our Chief Capital Officer and, as needed, assist our Chief Executive Officer and Chief Operating Officer. This is a diverse and fast-paced role that embodies the start-up ethos.Located in Shoreditch, you will be part of a welcoming and supportive team that shares a passion for innovation.

Role Overview Experian is looking for an Executive Assistant to support the senior leadership team in London. This position calls for strong organizational skills and initiative. The Executive Assistant will handle calendar management, arrange meetings, and provide project support to help daily operations run smoothly. What You Will Do Manage complex schedules for senior leaders Coordinate meetings and appointments Assist with project management tasks as needed What We’re Looking For Exceptional written and verbal communication skills Keen attention to detail Ability to stay organized and effective when priorities shift This role is based in London and supports key decision-makers at Experian.

Join a premier consultancy in the heart of London’s West End as an Executive Assistant, offering a competitive salary of up to £45,000 plus benefits.Role: Executive AssistantSalary: Up to £45k + Benefits, conveniently located near Oxford CircusCompany: Specialist in pension advisory servicesEstablished in 2007, Office Collective is an independent strategic adviser dedicated to assisting corporations with intricate pension challenges. Our team comprises two Founding Partners, several specialists in actuarial, investment, and covenant, along with a CTO focused on innovative digital solutions for the pension sector.This role presents an exciting opportunity for a driven individual seeking to thrive in a successful and expanding consultancy. The ideal candidate will provide comprehensive administrative support to the Directors and the team, ensuring the highest level of service at all times.

Join Our Team at MotorwayMotorway is the UK's leading online marketplace for used cars, revolutionizing the way private sellers connect with thousands of trusted dealers across the nation. Established in 2017, our innovative, technology-driven platform has transformed the car-selling experience, earning recognition and substantial backing with over £143 million raised in Series C funding from top-tier investors.We invite you to be part of this exciting journey at a pivotal moment in our growth, where your contributions can make a significant impact in reshaping the automotive industry.Your Role:As an Executive Assistant, you will deliver exceptional support to our Co-Founder and Chief Product Officer, acting as a vital link that enhances their productivity and effectiveness.This position is ideal for a proactive individual who anticipates challenges and proposes solutions, ensuring that our executives can focus on what they do best.If you are organized, take ownership of your responsibilities, and thrive in a dynamic environment, we would love to hear from you!

Are you ready to take on a pivotal role in a dynamic environment? We are seeking an Executive Assistant to support our Co-CEO at htb, a forward-thinking company dedicated to innovation and excellence. As an Executive Assistant, you will play a crucial role in managing schedules, organizing meetings, and facilitating communication across various departments.Your expertise will help streamline operations, allowing our leadership team to focus on strategic initiatives. If you are a proactive problem solver with strong organizational skills and a passion for supporting executives, we want to hear from you!

FRP Advisory seeks an Office Administration Assistant to support the Financial Advisory team in London. This position helps keep daily office functions running smoothly and provides direct administrative support to colleagues. Key responsibilities Manage incoming and outgoing correspondence Schedule appointments and coordinate calendars Organize and maintain files Assist with a range of administrative tasks as needed What we look for Strong attention to detail Proactive approach to problem-solving Clear and effective communication skills Commitment to supporting high standards of client service This role is based in our London office and works closely with a team of financial professionals.

We are seeking a highly skilled and proactive Executive Personal Assistant to join our dynamic team at the Park Lane Office. If you are an organized self-starter with exceptional time management abilities, this position may be the perfect fit for you.The ideal candidate will take on a variety of responsibilities, including:Providing comprehensive PA support to the CEOs of Fine & Country and the Guild of Property Professionals, which includes:Expertly managing diaries and scheduling appointmentsCoordinating meetings and reserving meeting rooms, including off-site venues as neededHandling travel arrangements, including securing hotel and flight bookings with necessary approvalsManaging emails and responding to inquiries where applicableFielding telephone callsDrafting letters, reports, and presentations, including audio typingConducting specific projects and research as requiredDelivering professional, warm, and efficient Front of House/Customer Service, including greeting visitorsAnswering calls and managing postal correspondence, including coordinating courier servicesMaintaining the meeting room calendarArranging refreshments for meetings when necessaryOrdering and restocking office and kitchen suppliesEnsuring annual renewal of all office and facilities supplier contractsOverseeing the upkeep of marketing materialsParticipating in the Saturday office rotaManaging emails directed to the Admin accountAssisting in organizing company and social events throughout the yearMoreover, additional responsibilities will include:Overseeing building securityServing as Fire Warden and supporting office Health and Safety, which involves:Conducting risk assessmentsMaintaining established standards and processesEnsuring adequate first aid training for staff on-siteGeneral maintenance of the office environment and facilitiesThe successful candidate must possess extensive experience in a similar role, particularly in administration and office management, with a keen eye for detail. You should also have:Proficiency in Microsoft Word, Excel, and PowerPointA positive attitude and a strong commitment to providing outstanding customer serviceExcellent problem-solving skillsIn return, we offer:25 days of annual leave plus bank holidays, increasing to 30 days with length of serviceThe option to purchase up to 5 additional days of leave

About UsCrossmedia is a global leader in independent media. Our commitment to integrity in media and business is reflected in our core principles of TRUST, REASON, and the Pursuit of HAPPINESS. Founded in New York City in 2000, we have grown to become one of the largest minority-owned, full-service media planning and buying agencies in the United States, employing over 500 professionals worldwide with aspirations for continued growth.Our mission is to forge innovative connections between brands and consumers, irrespective of the channel or budget, all while maintaining honesty and transparency. We pride ourselves on being a values-driven organization that prioritizes media transparency and objective decision-making. Our dedication to the Pursuit of HAPPINESS is evident through our investment in the professional and personal well-being of our colleagues, reflected in our numerous initiatives, clubs, and cultural events. We have been recognized as one of Ad Age's Best Places to Work for seven consecutive years.With offices in New York, Philadelphia, London, and Germany, we serve a diverse client base, including U.S. Bank, Invesco, Newell Brands, NASCAR, Planet Fitness, and the American Cancer Society.Your RoleWe are seeking a dedicated Part-Time Office Administrative Assistant for our London office, with a work schedule of three days per week: Monday, Wednesday, and Thursday. This role encompasses a range of responsibilities, including operations, reception, and various administrative tasks.

Wise seeks an Executive Assistant in London to provide direct support to its leadership team. This role ensures daily operations run smoothly and allows executives to focus on their core priorities. Key responsibilities Oversee executive calendars, schedule meetings, and arrange travel Facilitate communication between leaders and internal teams Maintain confidentiality when handling sensitive information Assist with daily administrative tasks to keep projects progressing What you bring Strong organizational and time management abilities Proactive problem-solving skills Clear communication and a keen eye for detail Previous experience supporting senior leaders is an advantage

Join a prestigious trading platform that is ambitiously expanding its global footprint. Our award-winning products are recognized for their innovative technology and outstanding client experience. We pride ourselves on excellence and are continuously seeking exceptional individuals to become part of our dynamic team.We are in search of a highly organized and proactive Executive Personal Assistant to assist the CEO with daily operations. This pivotal role guarantees effective communication and streamlined administrative procedures across the organization, handling both personal and professional responsibilities. The ideal candidate will demonstrate initiative, possess a keen sense of detail, manage multiple tasks efficiently, and maintain confidentiality while delivering top-tier administrative support in a fast-paced environment.

Omaze connects people in the UK and Germany with the chance to win luxury homes and life-changing prizes, all while supporting important charities. Over the past five years, the Omaze community has raised more than £100 million for organizations such as Age UK, the RSPCA, British Heart Foundation, and Great Ormond Street Hospital Charity. The company continues to grow, aiming to expand its social impact worldwide. Role overview This Executive Assistant position supports the CEO at Omaze’s London office. The role centers on managing the CEO’s schedule, acting as the main point of contact, and handling a mix of professional and personal tasks. The Executive Assistant will interact with a wide range of stakeholders, including investors, board members, media, and partners in entertainment and sports. What you will do Coordinate a complex calendar of internal and external meetings for the CEO. Identify and prioritize key focus areas, including documents to review and sign, deadlines, emails, and invitations. Serve as the CEO’s primary point of contact via email and phone, responding to inquiries and providing information as needed. Arrange meeting locations, appointments, travel, and accommodations. Plan and manage detailed travel logistics. Handle business and personal errands as required. Support the planning and execution of events, activities, and special projects. Requirements At least 7 years of experience supporting CEOs or senior executives, ideally in organizations experiencing rapid growth. Demonstrated long-term commitment and stability in previous Executive Assistant roles. Excellent organizational skills and strong attention to detail. Positive attitude and ability to thrive in a changing environment.

About Faculty Faculty partners with organizations worldwide to put AI to practical use. Since 2014, the team has worked with more than 350 customers, applying AI to real-world challenges in sectors such as government, finance, retail, energy, life sciences, and defense. The company focuses on responsible, human-centric AI that produces measurable results. Learn more about Faculty’s work here. Faculty values innovation grounded in substance, not hype. The team brings together technical expertise, product management, and delivery skills to help clients achieve meaningful progress. As Faculty grows, the company welcomes people who are curious, motivated, and want to shape technology’s impact for good. The Team The Faculty Frontier™ product aims to build a new kind of enterprise platform, combining decision intelligence with AI agents to improve essential processes in large organizations. The work often addresses complex, real-world problems, especially in healthcare and life sciences. Role Overview This Executive Assistant position blends classic executive support with coordination across the product team. The role is based in London and involves working closely with the CTO, VP of Commercial, and other senior product leaders. Responsibilities include managing calendars, booking travel, handling expenses, and organizing logistics to help leaders stay focused and effective. The Executive Assistant also works with the Product Operations team to keep projects and initiatives moving smoothly. Tasks include coordinating activities, managing communications, tracking data, following up on action items, and working with key stakeholders to support the entire product group. This role suits someone with strong executive assistant experience who enjoys complexity and wants to keep growing in a collaborative setting.