Associate Customer Program Manager - Process, Systems & Automation

Empower Hardware Innovators to Create Exceptional Products, FasterJoin Fictiv and help product innovators thrive.Fictiv is a leading global manufacturing and supply chain company empowering organizations to scale through our four manufacturing hubs located in India, Mexico, China, and the United States. Our clients leverage Fictiv to access top-tier production capabilities, streamline supply chain logistics, and reduce risks, ensuring a smooth transition from prototype to mass manufacturing with speed and assurance. To date, we have successfully delivered over 35 million commercial and prototype parts across diverse sectors including aerospace, robotics, automotive, climate technology, and more, facilitating faster innovation, optimizing resources, and driving sustainable growth. **Work Hours:** 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)**Fictiv is dedicated to simplifying custom manufacturing sourcing, from prototypes to low-volume production. Our highly vetted manufacturing network, AI-powered technology platform, and global operations across the USA, Mexico, India, and China ensure rapid and high-quality custom manufacturing services from quotation to delivery. Our expertise encompasses the complete mechanical bill of materials, including Injection Molding, Compression Molding, 3D Printing, CNC Machining, Die Casting, and Sheet Metal. Join us in our mission to deliver quality and efficiency.Job OverviewAre you ready to revolutionize customer service? Do you excel at building connections and crafting innovative solutions? If you are passionate about prioritizing customers in a vibrant, fast-paced environment, we want YOU to be part of our team!As an Associate Customer Program Manager, you will engage directly with our US-based clients, utilizing your nimble problem-solving skills and customer advocacy to enhance the speed and quality of product delivery. You will collaborate with cross-functional teams to address customer challenges and streamline their experience.

Fictiv: Empowering Hardware Innovators to Accelerate Product DevelopmentFictiv is dedicated to empowering product innovators.As a global leader in manufacturing and supply chain solutions, Fictiv enables organizations to scale efficiently across its four manufacturing hubs located in India, Mexico, China, and the United States. Companies leverage Fictiv's services to access superior production quality, enhance supply chain logistics, and minimize risks, allowing them to transition swiftly from prototype to large-scale manufacturing. With over 35 million parts delivered across various sectors, including aerospace, robotics, automotive, and climate technology, we help innovators accelerate their processes, conserve valuable resources, and achieve sustainable growth. Join Fictiv and Build Your Future with Us!At Fictiv, we are not only redefining the future of manufacturing; we are also constructing the operational framework for sourcing custom mechanical components. Our Fortune 500 clients depend on us for delivering complex and high-quality parts for advanced products, ranging from autonomous electric vehicles to medical systems and industrial robots.As we expand our footprint in Bengaluru, India, we are eager to connect with skilled professionals who are enthusiastic about manufacturing, engineering, and project management. While we currently do not have open positions, we are actively fostering our talent network to build connections with top-tier candidates for future roles.Your Role and ImpactIn your capacity as an Associate Technical Program Manager, you will be instrumental in overseeing diverse, low-volume projects, ensuring flawless execution from client specifications to final delivery. By acting as a liaison between our U.S.-based clients and manufacturing partners, you will guarantee that production is efficient, adheres to requirements, and remains within budget, while continuously seeking opportunities for process enhancement.Ideal Candidate ProfileWe are looking for seasoned engineers and project managers possessing: A Bachelor’s degree in engineering and 5+ years of relevant experience Proficient knowledge of CNC machining (essential) and familiarity with manufacturing processes such as 3D printing, injection molding, or sheet metal fabrication Robust project management capabilities, including excellent communication and leadership skills.

Fictiv Empowers Hardware Innovators to Create Superior Products SwiftlyAt Fictiv, we are dedicated to supporting product innovators in their journey to creation.Fictiv is a leading global manufacturing and supply chain company that enables enterprises to scale across four manufacturing centers located in India, Mexico, China, and the U.S. Our clients leverage Fictiv's expertise to access top-tier production capabilities, optimize logistics, and mitigate supply chain risks, facilitating a seamless transition from prototype to full-scale manufacturing. To date, we have successfully delivered over 35 million commercial and prototype parts across various sectors including aerospace, robotics, automotive, and climate tech, enabling rapid innovation and sustainable growth. Customer Care Specialist – MiSUMiWork Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours) MiSUMi is committed to empowering engineers and innovators to shape the future.As a global pioneer in configurable mechanical components and manufacturing solutions, MiSUMi (the parent company of Fictiv) utilizes advanced technology, operational excellence, and an unwavering commitment to customer satisfaction to support our clients from prototyping through to production with unmatched speed, accuracy, and reliability.Our extensive global footprint combined with unparalleled manufacturing expertise ensures that we deliver swift, precise, and seamless service, allowing our customers to operate at the forefront of innovation.Job Role OverviewAre you driven by the desire to deliver outstanding customer experiences within a dynamic, high-performance setting? Do you excel in accuracy, responsiveness, and real-time problem-solving?As a Customer Care Specialist, your primary responsibility will be to facilitate fast and accurate order processing while maintaining proactive and professional communication with our U.S.-based clientele. Acting as a trusted customer advocate, you will handle quotations, sales orders, and issue resolution, ensuring that every interaction exemplifies MiSUMi’s dedication to service excellence.This operationally-focused role requires a detail-oriented mindset where responsiveness, accountability, and customer-centricity are paramount. Your performance will directly influence customer satisfaction scores as assessed through our Voice of Customer program.

Fictiv: Empowering Hardware Innovators to Build Superior Products, SwiftlyFictiv is dedicated to assisting product innovators in their creative endeavors.Fictiv is a worldwide manufacturing and supply chain enterprise that aids organizations in scaling their operations through its four global manufacturing hubs located in India, Mexico, China, and the United States. Businesses leverage Fictiv's expertise to access top-quality production, streamline supply chain logistics, and reduce supply chain risks—allowing them to transition from prototype to full-scale manufacturing with agility and assurance. To date, Fictiv has successfully delivered over 35 million commercial and prototype parts across various industries, including aerospace, robotics, automotive, and climate technology, facilitating faster innovation, optimizing valuable resources, and fostering profitable growth. **This position requires on-site presence in our Bangalore office during overnight IST hours to align with the US Pacific Standard Time.**Key Responsibilities in This RoleIn the capacity of an Associate Strategic Program Manager (SPM) at Fictiv, you will collaborate with leading global enterprises and innovative startups to expedite their product launches while upholding the highest quality standards. This role involves close cooperation with the Strategic Program Management team to execute intricate programs, ensuring that customers' products are launched on schedule, within budget, and at peak quality. You will engage with cross-functional teams, including Sales, C&DFM, Quality, and Logistics, to keep projects aligned with customer expectations. With an emphasis on continuous improvement, you will contribute innovative ideas and drive enhancements in internal processes, enriching the overall customer experience.Your Responsibilities Will IncludeEstablishing robust relationships with internal stakeholders and providing support for customer-facing interactions as required to deliver exceptional service.

Empowering Hardware Innovators to Accelerate Product DevelopmentAt Fictiv, our mission is to facilitate the creative process for product innovators.As a pioneer in global manufacturing and supply chain solutions, Fictiv enables businesses to scale effectively across our four manufacturing hubs located in India, Mexico, China, and the U.S. Our services are designed to provide high-quality production, optimize supply chain logistics, and minimize risks, allowing companies to transition from prototype development to full-scale manufacturing rapidly and confidently. To date, Fictiv has successfully delivered over 35 million commercial and prototype components for diverse industries including aerospace, robotics, automotive, and climate technology, empowering them to innovate swiftly, free up valuable resources, and drive sustainable growth. Technical Program Manager – Bengaluru, India (On-Site)Join Fictiv – The Operating System for Custom ManufacturingAt Fictiv, we are revolutionizing the way custom mechanical parts are sourced. Daily, we assist some of the world’s most innovative companies, including Fortune 500 leaders in autonomous vehicles, surgical robotics, and industrial automation, in bringing complex hardware to fruition.As we expand our presence in India, we are in search of an experienced Technical Program Manager to join our Bengaluru team and spearhead program success across our global manufacturing partner (MP) network.About the RoleAs a Technical Program Manager at Fictiv, you will oversee intricate hardware manufacturing programs from initial concept through to delivery. You will collaborate directly with Manufacturing Partners (MPs), internal engineering teams, and global operations teams to ensure timely program execution, adherence to scope, and the high-quality standards our clients expect.You will act as the primary point of contact for customers, managing scope clarity, addressing risks, facilitating communication, and ensuring cross-functional alignment. Moreover, you will play a pivotal role in refining processes, developing new service offerings, and aiding Fictiv's expansion into new markets.This is a high-impact, on-site position reporting to the Program Management Lead in our Bengaluru office. What You’ll DoProgram Execution & OversightLead end-to-end project execution across engineering, sourcing, manufacturing, logistics, and quality assurance.

Fictiv: Empowering Hardware Innovators to Develop Superior Products, SwiftlyFictiv is dedicated to supporting product innovators in their creation journey.As a global manufacturing and supply chain leader, Fictiv empowers organizations to expand across our four manufacturing hubs located in India, Mexico, China, and the U.S. Our platform allows companies to access top-notch production capabilities, streamline supply chain logistics, and reduce supply chain risks, facilitating a seamless transition from prototypes to full-scale manufacturing with agility and assurance. To date, Fictiv has successfully delivered over 35 million commercial and prototype parts across diverse industries including aerospace, robotics, automotive, and climate tech, aiding companies in accelerating innovation, conserving valuable resources, and fostering profitable growth. **Working Hours:** 9:30 PM – 5:30 AM IST, Monday to Friday (aligned with US Pacific business hours)**Are you ready to revolutionize customer service in manufacturing? Do you excel at building relationships and tackling intricate manufacturing challenges? If you are committed to prioritizing customer needs in a vibrant, fast-paced manufacturing landscape, we want YOU to join our team.As the Associate Customer Program Manager – Injection Molding (IM), you will engage directly with our US-based clients, supporting injection molded part programs from the prototyping phase through to production. Your expertise in injection molding, alongside your problem-solving capabilities and customer advocacy, will be essential in helping clients successfully launch and scale their products.

Empowering Hardware Innovators to Accelerate Product DevelopmentAt Fictiv, we are dedicated to supporting product innovators in their journey of creation.Fictiv is a leading global manufacturing and supply chain entity that enables companies to scale their operations across our four manufacturing hubs located in India, Mexico, China, and the United States. Our platform provides businesses with seamless access to top-tier production capabilities, optimized supply chain logistics, and risk mitigation strategies, empowering them to transition from prototype to full-scale manufacturing with both speed and confidence. To date, we have successfully delivered over 35 million commercial and prototype components for various industries including aerospace, robotics, automotive, climate technology, and more, helping innovators accelerate their growth, conserve valuable resources, and achieve sustainable profitability. **Work Hours:** 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)**Impact In This RoleAre you ready to revolutionize the customer service landscape? Do you excel at forging connections and crafting innovative solutions? If you possess a passion for prioritizing customer needs in a fast-paced, unconventional setting, we want YOU to join our dynamic team!As an Associate Customer Project Manager, you will play a vital role in supporting our US-based clientele across multiple sectors, collaborating with manufacturing teams dispersed globally. Your adaptability, customer-centric mindset, and strong communication skills will be crucial in enhancing the speed and quality of product delivery for our clients. You will assist program management teams and work closely with cross-functional partners to address customer requirements, resolve challenges, and implement effective solutions. This position offers a distinctive opportunity for hands-on learning and professional advancement.

Empowering Hardware Innovators to Accelerate Product DevelopmentJoin Fictiv in revolutionizing product creation.Fictiv is a leading global manufacturing and supply chain player with a mission to help businesses scale efficiently across our manufacturing hubs in India, Mexico, China, and the U.S. Our platform enables companies to access top-quality production, streamline supply chain logistics, and reduce risks, allowing them to transition seamlessly from prototypes to full-scale manufacturing. We have successfully delivered over 35 million commercial and prototype parts to sectors including aerospace, robotics, automotive, and climate tech, driving innovation and growth. As a Technical Program Manager at Fictiv, you will collaborate closely with our manufacturing partners, leveraging your engineering expertise and management skills to formulate and execute comprehensive program plans. Your role will be pivotal in ensuring that projects are delivered on time, within budget, and to our clients' satisfaction. You will serve as the primary point of contact for clients, driving clarity in project scope, resolving issues, managing stakeholders, and overseeing the success of various programs across multiple regions. This position demands proactive risk management and coordination with regional operations teams to ensure timely updates and program tracking.In this dynamic environment, you will adhere to our established processes and contribute to our commitment to excellence.

Empowering Hardware Innovators to Create Superior Products, SwiftlyAt Fictiv, we facilitate innovation.Fictiv is a leading global manufacturing and supply chain organization that supports companies in scaling their operations across our four manufacturing hubs located in India, Mexico, China, and the United States. Our platform allows businesses to access high-quality production, streamline supply chain logistics, and reduce supply chain risks, enabling a seamless transition from prototype to full-scale manufacturing. With over 35 million commercial and prototype parts delivered for sectors including aerospace, robotics, automotive, and climate technology, we empower businesses to innovate more rapidly, optimize resources, and achieve sustainable growth. What Awaits You?Unleash Your CreativityBreak free from the constraints of traditional methods. Our growth-oriented culture encourages innovative thinking, providing you with the freedom and support to pursue bold ideas that align with our sales and customer objectives.Advance Your CareerIn a sea of job opportunities, consider whether they will truly foster your career growth. At Fictiv, you will collaborate with passionate colleagues who will inspire you to reach your potential and challenge you to expand your skills.Your Influence in This PositionAs the Quality Manager, you will play a crucial role in supporting and driving...

About Fictiv Fictiv helps hardware innovators bring better products to market, faster. With manufacturing hubs in India, Mexico, China, and the United States, Fictiv supports companies as they move from prototype to full-scale production. Clients use Fictiv to access high-quality manufacturing services, streamline logistics, and reduce supply chain risks. To date, Fictiv has delivered over 35 million parts for commercial and prototype use across industries such as aerospace, robotics, automotive, and climate technology. Role Overview: Associate Sales Support Specialist (US Shift) This role is based in Bengaluru, India and supports the U.S. sales team. The Associate Sales Support Specialist handles administrative tasks, manages CRM data, processes orders, and coordinates with internal teams. Direct customer engagement is a key part of the job, including answering questions and resolving minor issues by email, chat, or phone. Work Schedule Hours: 8:30 PM – 4:30 AM IST, Monday to Friday (aligned with US Central business hours) Hybrid: 3 nights in-office, 2 nights remote each week Main Responsibilities Sales Support Update and maintain CRM systems (such as Salesforce and Odoo) with accurate sales data Prepare and process sales quotes, invoices, purchase orders, and contracts Work closely with logistics, finance, and operations teams to support the sales process Track order statuses, follow up on pending documentation, and help with reporting Manage sales documentation and ensure compliance with internal procedures Customer Engagement Respond to customer inquiries via email, chat, or phone in a timely and professional manner Provide basic product information, order updates, and support for customer requests Escalate complex issues to the appropriate team members and maintain clear communication Build rapport with customers and represent Fictiv effectively

Empowering Hardware Innovators to Create Superior Products EfficientlyAt Fictiv, we are dedicated to supporting product innovators.Fictiv is a leading global manufacturing and supply chain entity that empowers businesses to expand their operations worldwide, with manufacturing hubs in India, Mexico, China, and the U.S. Companies leverage Fictiv's capabilities to achieve high-quality production, streamline supply chain logistics, and manage supply chain risks effectively, ensuring they transition from prototype to full-scale manufacturing swiftly and confidently. To date, we have successfully delivered over 35 million commercial and prototype parts across various sectors including aerospace, robotics, automotive, and climate technology, enabling our clients to innovate more rapidly, conserve valuable resources, and foster profitable growth. What’s in it for you?Unleash Your Creative PotentialIf you’ve ever felt constrained by outdated processes that stifle innovation, you’ll find that our growth-oriented culture nurtures creativity. At Fictiv, you’ll have the freedom and support to explore bold ideas that drive our sales and customer objectives.Accelerate Your Career GrowthWhile there are many finance roles available, not all will facilitate your career progression. At Fictiv, you will be surrounded by a team that encourages you to reach your full potential through their enthusiasm and curiosity.ROLE OVERVIEWWe are seeking a Deputy Finance Manager to oversee the expanding financial, accounting, and tax management requirements for our newly established India office. This position will be pivotal in ensuring our financial health and compliance as we grow.

Join our team as a Senior Program Manager at Billups, where you will lead innovative projects and drive exceptional results. In this role, you will be responsible for overseeing program development, enhancing operational efficiencies, and fostering collaboration across teams. Your strategic insights will play a crucial role in shaping our project outcomes and ensuring alignment with our business objectives.

Empowering Hardware Innovators to Accelerate Product DevelopmentAt Fictiv, we are dedicated to aiding product innovators in their quest for excellence in manufacturing.Fictiv is a premier global manufacturing and supply chain firm, facilitating organizations in scaling their operations across our four manufacturing hubs located in India, Mexico, China, and the U.S. Our clients leverage Fictiv's capabilities to access superior production quality, streamline logistics, and reduce supply chain risks—empowering them to transition swiftly from prototypes to large-scale manufacturing with assurance. To date, Fictiv has successfully delivered over 35 million commercial and prototype components for industries including aerospace, robotics, automotive, and climate tech, enabling faster innovation, optimizing resource allocation, and driving sustainable growth. What’s in it for you?Unlock Your Creative PotentialExperience a workplace where innovation thrives without the constraints of outdated processes. Fictiv fosters a growth mindset and encourages bold ideas to meet sales and customer objectives.Career Advancement OpportunitiesJoin a team that inspires and motivates you to reach your full potential through curiosity and passion.Key ResponsibilitiesWe are looking for a skilled Logistics Coordinator to oversee and enhance our international and domestic logistics operations. This role involves coordinating import and export shipments while ensuring compliance with regulations and optimizing logistics processes.

We are seeking an exceptional Program Manager with a robust background in program management, outstanding leadership, and communication abilities. The ideal candidate will be adept at driving transformation within a matrixed environment and possess experience in finance and compliance technologies. We value high performers who are creative problem solvers, enthusiastic about innovation, and have a proven track record of delivering quality results on time.Key Responsibilities:• Oversee technical program management for projects involving global teams.• Collaborate with stakeholders such as product management, engineering managers, architects, and quality engineering leaders to plan initiatives.• Spearhead the rollout of agile practices within Intuit’s finance and compliance technologies team.• Establish a shared vision and cultivate strong cross-functional relationships across various business units (e.g., Program Management, Product Management, and Quality Engineering).• Set up and track delivery metrics.• Communicate risks and issues clearly to senior management and proactively engage with stakeholders to resolve them.

Empowering Hardware Innovators to Accelerate Product DevelopmentFictiv is dedicated to supporting product innovators in their creative endeavors.As a leading global manufacturing and supply chain organization, Fictiv provides companies with the ability to scale efficiently across our four manufacturing hubs located in India, Mexico, China, and the United States. Our clients leverage Fictiv's expertise to access superior production quality, streamline supply chain logistics, and minimize risks, facilitating a seamless transition from prototype development to large-scale manufacturing with agility and assurance. With over 35 million commercial and prototype parts delivered across various sectors, including aerospace, robotics, automotive, and climate technology, we empower businesses to innovate swiftly, conserve vital resources, and achieve sustainable growth. Unleash Your CreativityAt Fictiv, we foster a culture of growth that encourages bold ideas and innovative solutions free from traditional constraints. Here, you will find the support and liberty to explore your creative potential while driving our sales and customer success.Advance Your CareerJoin a team of enthusiastic colleagues who inspire each other to excel through their curiosity and passion for engineering.Your Impact in This RoleAs a Manufacturing Engineer, your primary responsibility will be to enhance our essential manufacturing processes. You will serve as a vital link between our two customer bases—builders who order parts and our manufacturing partners who produce and assemble them. At Fictiv, we are committed to developing the world’s most advanced hardware manufacturing platform, and your contributions will be pivotal in achieving this goal.

Empowering Hardware Innovators to Build Superior Products, SwiftlyFictiv is dedicated to fostering product innovation.As a leading global manufacturing and supply chain organization, Fictiv empowers companies to scale efficiently across our four manufacturing hubs located in India, Mexico, China, and the U.S. Our platform allows businesses to tap into top-notch production capabilities, streamline supply chain processes, and minimize risks, ensuring a seamless transition from prototype to large-scale manufacturing. To date, Fictiv has successfully delivered over 35 million commercial and prototype components across various sectors, including aerospace, robotics, automotive, climate technology, and beyond, helping our partners innovate rapidly, optimize resources, and achieve sustainable growth. What’s in it for you?Unlock Your Creative PotentialAt Fictiv, we embrace a growth mindset, fostering an environment where creativity flourishes. Here, you can explore bold ideas free from the constraints of outdated processes, supported by a collaborative team dedicated to achieving our sales and customer objectives.Grow Your CareerIn a world full of job opportunities, Fictiv stands out by providing a platform for career advancement. You will be challenged and inspired by colleagues who are passionate about helping you reach your full potential, ensuring your role pushes you beyond your comfort zone.

Empowering Hardware Innovators to Accelerate Product DevelopmentAt Fictiv, we are dedicated to empowering product innovators.As a leading global manufacturing and supply chain company, Fictiv facilitates organizations in scaling their operations across four manufacturing centers located in India, Mexico, China, and the U.S. Our platform provides access to premium production capabilities, enhances supply chain logistics, and reduces risks, allowing companies to transition from prototyping to full-scale manufacturing efficiently and confidently. To date, we have delivered over 35 million parts for sectors such as aerospace, robotics, automotive, and climate tech, enabling rapid innovation and resource optimization for profitable growth. What Awaits You?Unleash Your CreativityExperience a culture that encourages creativity and innovation without the constraints of outdated processes. At Fictiv, we foster a growth mindset, allowing you to explore bold ideas that drive our sales and customer engagement goals.Career Advancement OpportunitiesUnlike many sales roles, Fictiv offers an environment where your career can flourish. Collaborate with passionate colleagues who challenge you to reach your full potential and support your development.Your Impact in This RoleYour contributions will directly influence our ability to meet complex customer requirements and enhance our manufacturing solutions.

We are seeking a dynamic and results-oriented Program Manager to lead large-scale projects across multiple organizations. The ideal candidate will have a proven track record in project management, demonstrating the ability to drive team accountability and achieve significant business outcomes.BASIC QUALIFICATIONSAt least 5 years of extensive project management experience, specifically in managing multi-organizational initiatives.A minimum of 5 years in an operations environment, with a focus on improvements that yield measurable business impacts.Expertise at Six Sigma Black Belt level, enabling the deconstruction of processes and metrics to pinpoint opportunities for enhancement.Exceptional oral, written, and interpersonal communication skills.A proven ability to thrive in a team-centric environment while meeting tight deadlines.Strong influencing and negotiation skills.Adept at efficiently managing projects in a cross-functional setting by building respect and confidence in both business and technical teams.Capability to motivate and align personnel resources without direct reporting relationships.

Join Redica Systems as a Technical Program Manager and be a pivotal figure in driving technology projects from inception to completion. You will collaborate with cross-functional teams, ensuring alignment with business objectives while managing timelines and deliverables effectively.