About the job
What You Will Do:
- Deliver prompt customer support to OneDirect clients six days a week via email.
- Collaborate with business teams to gain insights into product usage and identify opportunities for enhancing client experiences.
- Deeply understand the product and troubleshoot all issues reported by clients.
- Oversee the management of weekly email campaigns directed to clients.
- Comprehend the technical implementation of the product and identify root causes of issues and requests from business teams and clients.
- Coordinate closely with the OneDirect tech team to resolve client issues efficiently.
- Conduct online demos and walkthroughs for outstation clients.

