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Associate Client Care Specialist

OneDirectBengaluru
On-site Full-time

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Experience Level

Entry Level

Qualifications

What We Need:Strong technical aptitude or a willingness to learn the setup of a SaaS product. Proficient in Microsoft Office applications. Exceptional communication skills, with proficiency in both written and spoken English. Motivation to learn new concepts, products, and technologies. Analytical mindset to understand issues and propose sustainable solutions. Attention to detail and the ability to see how various components of a product come together. Self-driven and hardworking, with a commitment to completing assigned tasks. A solid understanding of social media platforms. A genuine interest in the latest technology trends.

About the job

What You Will Do:

  • Deliver prompt customer support to OneDirect clients six days a week via email.
  • Collaborate with business teams to gain insights into product usage and identify opportunities for enhancing client experiences.
  • Deeply understand the product and troubleshoot all issues reported by clients.
  • Oversee the management of weekly email campaigns directed to clients.
  • Comprehend the technical implementation of the product and identify root causes of issues and requests from business teams and clients.
  • Coordinate closely with the OneDirect tech team to resolve client issues efficiently.
  • Conduct online demos and walkthroughs for outstation clients.

About OneDirect

OneDirect is a rapidly growing enterprise software company funded by Sequoia Capital, with a dedicated team of over 200 professionals headquartered in Bangalore, along with offices in Mumbai and Delhi. We specialize in an omnichannel customer experience platform, utilized by some of India's largest enterprises, including Indian Railways, Indigo, Kotak, Oyo, Dominos, Daikin, DishTV, Tata Sky, Hitachi, McDonald's, Pizza Hut, and Delhi Airport, among others.

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