About the job
This position is based at 14020 Pioneer Blvd, Norwalk, CA 90650
About PLS: PLS® — which stands for People – Location – Service — is a premier retail provider of financial services dedicated to enhancing the customer experience. With our customers at the forefront, our exceptional team members strive daily to deliver unparalleled service. Founded in 1997 by Bob and Dan Wolfberg, PLS has grown to encompass over 200 service centers across 12 states, providing convenient and cost-effective financial solutions, including check cashing and various financial products. Our commitment to transparency and affordability sets us apart from traditional banking options.
Role Overview:
As an Assistant Store Manager, you will play a pivotal role in leading our store operations, ensuring that we deliver top-notch customer service while achieving operational and financial objectives. You will take on the responsibilities of a Customer Service Representative and work closely with the Store Manager to oversee daily operations and direct the team in their absence.
Key Responsibilities:
- Delivering exceptional customer service and fostering strong relationships to encourage repeat business.
- Creating and promoting a customer-centric culture within the store.
- Supporting the Store Manager in executing strategies to achieve store goals and objectives.
- Assisting in the recruitment, development, and motivation of team members to exceed customer expectations.
- Ensuring adherence to all federal, state, and local regulations.
- Performing Customer Service Representative duties and supervising CSR activities in the Store Manager's absence, including transaction processing and cash handling.
- Analyzing financial reports to drive sales growth and operational efficiency.
- Engaging in community marketing efforts to enhance store visibility and market share.
