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Assistant Store Manager at Insomnia Cookies | Buffalo, NY

On-site Full-time $18/hr - $20/hr

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Experience Level

Experience

Qualifications

• 1+ year of leadership experience in restaurant, retail, or hospitality operations.• Strong operational discipline and attention to detail.• Ability to coach and develop hourly team members.• Comfortable working in fast-paced, high-volume environments.• Ability to perform all bakery roles during peak business periods.• Strong communication and problem-solving skills.

About the job

Join Insomnia Cookies as an Assistant Bakery Operations Manager (ABOM), a pivotal leadership role aimed at nurturing the future bakery leaders. ABOMs are tasked with executing bakery operations efficiently and accurately, while honing essential leadership skills for independent bakery management.

This role combines hands-on operational expertise with talent development, administrative responsibilities, and team leadership. ABOMs serve as a vital support system for the Bakery Operations Manager (BOM) and must be prepared to take full ownership of bakery operations in their absence.

KEY RESPONSIBILITIES:

Operational Execution
• Oversee core bakery operations, including inventory management, scheduling support, staffing coordination, and administration.
• Ensure adherence to product quality, cleanliness, food safety, and superior guest experience standards.
• Assist with ordering, maintaining inventory accuracy, and controlling shrinkage.
• Help create schedules and execute labor plans to achieve operational targets.

Talent & Team Development
• Assist in recruiting, interviewing, onboarding, and training new employees.
• Provide ongoing coaching and immediate performance feedback to team members.
• Hold team accountable to established standards while fostering a culture of growth and development.
• Ensure that onboarding and training programs are executed according to company protocols.

Leadership & Ownership
• Independently manage bakery operations in the absence of the BOM.
• Exemplify urgency, accountability, and operational discipline.
• Collaborate with BOM and area leadership to identify and resolve operational issues.
• Maintain operational continuity during leadership changes or staffing shortages.
• Perform other duties as assigned.

WHAT SUCCESS LOOKS LIKE:
• Ability to independently handle all BOM-level administrative and operational tasks.
• Bakery is fully staffed, trained, and maintains high operational standards.
• Strong culture of accountability and consistency within the team.
• Acts as a dependable operational leader during any coverage scenarios.
• Demonstrates readiness for advancement to a BOM role.

QUALIFICATIONS & EXPERIENCE:
• 1+ year of leadership experience in restaurant, retail, or hospitality sectors.
• Excellent operational discipline and attention to detail.
• Proven ability to coach and develop team members.
• Comfortable in fast-paced, high-volume environments.
• Capable of performing all bakery roles during peak business periods.
• Strong communication and problem-solving abilities.

About Insomnia Cookies

Insomnia Cookies is a beloved brand known for its delicious cookies and commitment to providing an exceptional customer experience. We aim to create a fun and supportive work environment while delivering the best baked goods to our customers.

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