About the job
Join the Dunkin' family, a beloved brand recognized for our exceptional coffee, donuts, and delightful treats. We strive to create a welcoming environment for our guests, emphasizing quality and customer satisfaction. As an Assistant General Manager, you will be instrumental in leading our team, overseeing daily operations, and ensuring that our store meets the highest standards of service and product quality.
Position Overview: In this role, you will work closely with the General Manager to manage the daily operations of our Dunkin' Donuts location. Your responsibilities will include supporting staff, ensuring customer satisfaction, managing inventory, maintaining store cleanliness, and contributing to sales growth. This position offers the chance to cultivate your leadership skills and advance within a globally recognized brand.
Key Responsibilities:
- Store Operations Management: Assist the General Manager in overseeing daily operations, ensuring efficient service, high-quality food and beverages, and outstanding customer service.
- Team Leadership: Inspire and lead the team through effective training, coaching, and motivation to meet performance expectations. Participate in recruitment and the development of new team members.
- Customer Service Excellence: Create a positive and memorable experience for every customer through friendly, efficient, and attentive service. Resolve customer concerns or complaints promptly and professionally.
- Financial Performance: Aid in managing financial aspects of the store, including labor costs, food costs, and inventory management. Strive to meet or exceed sales and profit targets.
- Inventory & Stock Control: Assist in managing inventory, monitoring stock levels, placing orders, and ensuring proper storage of products. Promote effective stock rotation and minimize waste.
- Health & Safety Compliance: Ensure compliance with all health, safety, and sanitation regulations. Oversee cleanliness in all areas of the store and maintain food safety standards.
- Employee Development: Foster the ongoing development of the team by providing regular feedback, conducting performance reviews, and coaching to enhance performance and customer service skills.
- Marketing & Promotions: Support local marketing efforts, promotions, and in-store events to boost sales and engage with the community.
- Scheduling & Labor Management: Assist with staffing schedules to ensure optimal coverage during peak hours while managing labor costs.
- Problem Solving: Address operational challenges with effective solutions to maintain a seamless service experience.

