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Assistant Bakery Operations Manager

Insomnia CookiesPhiladelphia PA (16th Street)
On-site Full-time

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Experience Level

Experience

Qualifications

QUALIFICATIONS & EXPERIENCE:• Minimum 1 year of leadership experience in restaurant, retail, or hospitality operations.• Strong focus on operational discipline and attention to detail.• Proven ability to coach and develop team members.• Comfortable in fast-paced, high-volume environments.• Capability to perform all bakery roles during peak times.• Excellent communication and problem-solving skills.

About the job

The Assistant Bakery Operations Manager (ABOM) serves as a pivotal role in nurturing future Bakery Operations Managers. This position demands a commitment to operational excellence, urgency, and accountability while honing essential leadership skills for independent bakery management.

In this blended role, you will focus on hands-on operational management, talent development, and team leadership. As an ABOM, you will work closely with the Bakery Operations Manager (BOM) and be prepared to assume full operational control in their absence. Our vibrant store is situated in the heart of Philadelphia, PA, at 108 South 16th Street, Philadelphia, PA 19102.

KEY RESPONSIBILITIES:

Operational Execution:
• Oversee essential bakery operations, including inventory management, staffing coordination, and administrative tasks.
• Ensure compliance with product quality, cleanliness, food safety, and guest experience standards.
• Assist in inventory control and ordering processes.
• Contribute to scheduling and labor management to achieve operational objectives.

Talent & Team Development:
• Assist with recruitment, interviewing, onboarding, and training of new employees.
• Provide ongoing coaching and real-time performance feedback.
• Foster a culture of accountability and growth among team members.
• Ensure adherence to company standards in onboarding and training programs.

Leadership & Ownership:
• Independently manage bakery operations in the absence of the BOM.
• Exemplify operational discipline, accountability, and urgency.
• Collaborate with BOM and area leadership to identify and rectify operational gaps.
• Ensure operational continuity during leadership transitions or staffing shortages.
• Execute additional tasks as required.

WHAT SUCCESS LOOKS LIKE:
• Proficiently manage all BOM-level administrative and operational tasks.
• Maintain a fully staffed, trained bakery that operates at high standards.
• Cultivate a strong culture of accountability and consistency.
• Serve as a dependable operational leader in various scenarios.
• Show readiness for advancement to a BOM role.

QUALIFICATIONS & EXPERIENCE:
• Minimum 1 year of leadership experience in restaurant, retail, or hospitality operations.
• Strong focus on operational discipline and attention to detail.
• Proven ability to coach and develop team members.
• Comfortable in fast-paced, high-volume environments.
• Capability to perform all bakery roles during peak times.
• Excellent communication and problem-solving skills.

About Insomnia Cookies

Insomnia Cookies is a beloved brand known for its delicious baked goods and commitment to customer satisfaction. We thrive on delivering exceptional experiences in a vibrant, fast-paced environment.

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