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Assistant Bakery Operations Manager

Insomnia CookiesPhiladelphia, PA (Spruce St.)
On-site Full-time

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Experience Level

Experience

Qualifications

Minimum of 1 year of leadership experience in restaurant, retail, or hospitality operations. Strong operational discipline and attention to detail. Able to coach and develop team members effectively. Comfortable in fast-paced, high-volume settings. Capable of performing all bakery roles during peak times. Excellent communication and problem-solving skills.

About the job

The Assistant Bakery Operations Manager (ABOM) is a pivotal leadership role focused on nurturing the future leaders of Bakery Operations. In this capacity, ABOMs will operate with a high degree of autonomy, managing bakery operations swiftly, accurately, and responsibly while honing the leadership skills necessary for independent bakery management.

This position seamlessly integrates hands-on operational excellence with talent development, administrative oversight, and team leadership. ABOMs serve as an essential extension of the Bakery Operations Manager (BOM) and must be prepared to assume full bakery ownership when required.

KEY RESPONSIBILITIES:

Operational Execution
• Manage all fundamental bakery operations, including inventory management, scheduling support, staffing coordination, and administrative tasks.
• Ensure compliance with product quality, cleanliness, food safety, and customer service standards.
• Assist with ordering, maintaining inventory accuracy, and controlling shrinkage.
• Aid in creating schedules and executing labor plans to achieve operational goals.

Talent & Team Development
• Assist in the recruitment, interviewing, onboarding, and training of new employees.
• Provide ongoing coaching and real-time performance feedback.
• Hold team members accountable to operational standards while fostering a culture of growth and development.
• Ensure that onboarding and training align with company standards.

Leadership & Ownership
• Independently manage bakery operations in the absence of the BOM.
• Exemplify urgency, accountability, and operational discipline.
• Collaborate with BOM and regional leadership to identify and address operational challenges.
• Ensure smooth continuity of operations during leadership transitions or staffing shortages.
• Perform other duties as assigned.

WHAT SUCCESS LOOKS LIKE:
• Capably execute all BOM-level administrative and operational tasks independently.
• Maintain a fully staffed, trained, and high-performing bakery.
• Cultivate a strong culture of accountability and operational consistency.
• Function as a dependable operational leader in any coverage scenario.
• Exhibit clear readiness for advancement to a BOM role.

QUALIFICATIONS & EXPERIENCE:
• Minimum of 1 year of leadership experience in restaurant, retail, or hospitality operations.
• Demonstrated operational discipline and keen attention to detail.
• Proven ability to coach and develop hourly team members.
• Comfortable working in fast-paced, high-volume environments.
• Capable of performing all bakery roles during peak business periods.
• Strong communication and problem-solving abilities.

SWEET POSITION PERKS:
• Competitive compensation with bonus eligibility.
• Comprehensive medical, dental, and vision benefits.

About Insomnia Cookies

At Insomnia Cookies, we pride ourselves on delivering delicious cookies and a warm, welcoming atmosphere. We are dedicated to fostering talent and developing leaders who are passionate about providing exceptional customer experiences.

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