About the job
About the Role
Sprout Social is seeking a passionate and innovative Applied AI/ML Scientist to join our dynamic AI Business Unit.
Why You Should Join Our Team
At Sprout Social, we empower businesses around the globe to leverage the vast potential of social media in today’s digital-first landscape. Our platform processes over one billion social messages daily, offering essential insights and actionable information to over 30,000 brands. We play a crucial role in shaping strategic decisions that fuel business growth and foster genuine connections with customers. Our comprehensive suite of social media management solutions includes robust publishing and engagement tools, customer care services, influencer marketing strategies, connected workflows, and advanced business intelligence. We are actively integrating AI into our products and utilizing it internally to accelerate our growth trajectory.
Your Responsibilities
- Design, develop, and implement customer-focused features that utilize data science, machine learning (ML), and generative AI technologies.
- Deliver measurable impacts on Sprout Social’s priority AI initiatives, positively influencing our customers and driving essential business results.
- Create robust frameworks for assessing and measuring AI features to enhance efficiency, quality, and demonstrate the ROI of product enhancements.
- Collaborate closely with product management, design, and engineering teams to rapidly deliver high-quality AI solutions.
- Communicate effectively about AI capabilities and limitations, aligning technical possibilities with customer needs and product vision.

