Application Support Engineer - Level 1

Tide is looking for a Member Support Professional Associate based in Bulgaria. This entry-level position centers on delivering customer service to Tide members. Role overview This role puts you in direct contact with members, serving as their first point of support. Expect to handle a range of inquiries, offer guidance on Tide’s services, and help resolve issues as they arise. What you will do Respond to member questions and concerns Provide clear information about Tide’s products and services Work to resolve problems and ensure members have a smooth experience Requirements Strong communication skills Ability to solve problems and assist members effectively

Role overview Playtech is looking for a Customer Service Associate to join its 24/7 support team in Sofia. The role centers on providing responsive assistance to customers at any time of day or night. Associates handle questions and concerns through several communication channels, making sure customers receive timely and accurate support. What you will do Respond to customer inquiries quickly and with professionalism Communicate with customers through chat, email, and phone Resolve issues and offer clear, helpful information to maintain a positive experience Contribute to Playtech’s reputation for quality service in the gaming sector Location This position is based in Sofia and is part of a team that supports customers around the clock.

Join Playtech as a Customer Service Associate and become a vital part of our dynamic team in Sofia! In this role, you will be responsible for providing exceptional customer support, assisting clients with inquiries, and ensuring a high level of customer satisfaction. We are looking for enthusiastic individuals who can thrive in a fast-paced environment and are eager to contribute to the success of our company.

Join Playtech as a Customer Service Associate in Sofia and become a vital part of our dynamic customer support team. In this role, you will have the opportunity to assist customers with inquiries, resolve issues, and provide exceptional service that enhances their experience with our products. We are looking for enthusiastic individuals who are passionate about helping others and are eager to learn and grow within the company.

Role Overview Tide is hiring a Bilingual Customer Support Associate to assist French-speaking customers from Bulgaria. This role centers on delivering responsive, thoughtful service and resolving customer questions across multiple channels. What You Will Do Respond to customer inquiries in French through chat, email, or phone Troubleshoot issues and guide customers toward solutions Support customer satisfaction by handling requests promptly and professionally About the Team Join a group focused on clear communication and practical solutions. Every interaction aims to make the customer experience smoother and more reliable.

Location: Sofia OfficeCompany: LivePerson Inc. About LivePerson LivePerson Inc. (NASDAQ: LPSN) helps leading brands connect with consumers through its Conversational Cloud platform. Companies such as HSBC, Chipotle, and Virgin Media use LivePerson to facilitate millions of interactions every month. The platform supports nearly a billion conversational exchanges monthly, using extensive datasets and advanced safety features to improve customer experience with Conversational AI. Role Overview The Senior Support Engineer serves as a technical expert for customers in the EMEA region. This role focuses on resolving complex technical issues, mentoring teammates, and acting as a bridge between customers and internal product teams. What You Will Do Address advanced technical concerns from customers across the EMEA region. Diagnose and resolve complex problems for global clients, aiming for high customer satisfaction. Take ownership of escalated support cases and resolve advanced technical challenges. Develop subject matter expertise in specific technical areas or platform features, and work with product developers to improve support tools and troubleshooting methods. Act as the main support liaison between customers, Product Management, Engineering/R&D, and other business units. Share customer feedback with development and service teams to address recurring issues. Mentor and train team members to handle technical escalations, reducing the need for further escalation. Analyze pain points and recurring issues, and help refine processes and requirements for better support tools and solutions. Lead or contribute to internal projects within the Support organization.

Join our dedicated team at GoDaddy, where we empower our customers to turn their ideas into reality. As a Technical Support Specialist I, you will be at the forefront of providing exceptional support to our customers, assisting them with technical inquiries and ensuring a smooth experience with our services. Your role will involve troubleshooting issues, providing solutions, and enhancing customer satisfaction through effective communication and technical knowledge.

Role Overview At bunq, the Senior Experience Support Guide helps shape how users experience support. This role focuses on delivering quick, reliable, and thoughtful assistance, always aiming for real solutions rather than short-term fixes. By combining empathy with efficiency, the guide builds genuine trust with users. The position also involves improving support processes, making smart use of AI, and helping the team perform at its best. Main Responsibilities Deliver support that meets high standards for both speed and quality of resolution. Investigate issues thoroughly, looking for root causes and implementing lasting solutions. Continuously improve support operations by streamlining workflows and refining escalation paths, including the use of automation where it makes sense. Apply AI tools and analyze data to increase efficiency and anticipate user needs. Coach and mentor junior team members, sharing knowledge and raising overall team performance. Communicate complex topics in clear, reassuring language that matches bunq’s tone. Ensure every interaction demonstrates empathy, personal responsibility, and a strong commitment to excellent service. Location This position is based in Sofia, Bulgaria.

Atlean World is an innovative HR SaaS consultant dedicated to fostering multicultural environments as the new standard in the workplace. We excel in multilingual markets, ensuring a smooth and enjoyable candidate recruitment process.Your Next Opportunity Awaits!Join our team in Sofia as a Lithuanian Support Experience Specialist and enjoy a vibrant work atmosphere.Why this role is perfect for your growth:Experience the multicultural landscape of SofiaRepresent a leading global brand in the HR spaceTake advantage of fast-tracked career development opportunitiesYour daily responsibilities will include:Providing specialized training on our products/servicesAssisting customers with their inquiriesGuiding customers towards optimal use of our products/servicesEnsuring high-quality standards in each customer case

Join the dynamic team at Mercier Consultancy as a passionate Danish Player Support Specialist in our thriving gaming department located in Sofia, Bulgaria! In this exciting role, you will be the go-to support resource for our Danish-speaking gaming community, providing exceptional assistance and significantly enhancing player experiences.Your responsibilities will include responding to player inquiries, troubleshooting game-related challenges, and ensuring our players feel valued and supported. We are looking for individuals who not only love gaming but also excel in interpersonal communication to engage meaningfully with our players.Key ResponsibilitiesDeliver outstanding support to Danish-speaking players through email, chat, and social media channels.Resolve technical issues, gameplay queries, and account management concerns.Accurately log and manage player interactions in our support database.Collaborate with cross-functional teams to effectively resolve complex player issues.Gather player feedback to provide valuable insights to the development team.Contribute to building a positive and enthusiastic gaming community.Stay updated on the latest gaming trends and developments relevant to our offerings.

Join Mercier Consultancy as a Dutch Front Office Technical Support Specialist in Sofia, Bulgaria, embracing a hybrid work model! This exciting role positions you as a crucial liaison for our Dutch-speaking clients, delivering exceptional technical support related to our innovative products and services.Your primary responsibilities will involve direct interaction with clients, aiding them in troubleshooting technical challenges to ensure a seamless user experience. Your technical acumen will not only help to enhance client satisfaction but also play a pivotal role in refining our services.Key ResponsibilitiesDeliver technical support to Dutch-speaking clients via phone, email, and chat.Effectively troubleshoot and resolve hardware and software issues.Document technical issues and solutions within our support system.Guide clients on best practices and optimal use of our products.Collaborate with technical teams to escalate and address complex issues.Participate in ongoing training to enhance product knowledge and technical skills.Gather and analyze client feedback to provide insights for service enhancement.

Yotpo is at the forefront of transforming trust and loyalty in the eCommerce landscape. Leveraging AI-driven Reviews and Loyalty solutions, we empower brands to convert casual browsers into dedicated customers and advocates. With trusted integrations across the eCommerce ecosystem and a robust network of over 30,000 global brands, Yotpo delivers unparalleled omnichannel experiences that enhance conversion rates, foster customer relationships, and drive sustainable growth.Our mission is to help brands cultivate lifelong customer loyalty through innovative reviews and loyalty solutions.We operate globally, with teams in the US, Canada, UK, Israel, Bulgaria, and Australia, and we are continually expanding. Our primary focus is to provide the best technology available in the industry.Excited to learn more? Check out our latest brand video.If this sounds appealing to you, keep reading—we are on the lookout for top talent!About the RoleAs a Tier 2 Technical Support Engineer, you will be an integral part of our global support team. Your responsibilities will include addressing complex technical challenges, serving as a pivotal escalation point for the support team, and collaborating closely with Product and R&D teams to identify root causes and develop effective long-term solutions.This position extends beyond merely resolving tickets; we seek an individual who demonstrates strong ownership, sound judgment, and the capability to bring clarity to complex situations. You will help identify systemic issues, enhance support operations, and contribute to the broader team’s growth through knowledge sharing, mentorship, and cross-functional collaboration.

Role Overview Experian is looking for a Business Support Analyst in Sofia to help drive business operations forward. This role centers on data analysis, insight generation, and supporting decision-making across the company. What You Will Do Analyze business data to uncover trends and opportunities Deliver actionable insights to stakeholders Support decision-making processes by preparing reports and summaries Work closely with teams from different departments to address business needs Who Will Succeed This position suits someone who enjoys working with data, communicates well with colleagues from various functions, and adapts easily to changing priorities.

Join Mercier Consultancy as an Irish Player Support Specialist in our dynamic gaming department located in Sofia, Bulgaria! In this pivotal role, you will serve as the main support contact for our Irish-speaking gaming community, ensuring players enjoy unparalleled assistance and an exceptional gaming experience.As a Player Support Specialist, your responsibilities will include addressing player inquiries, resolving game-related issues, and fostering a friendly and engaging community atmosphere. We seek enthusiastic individuals with outstanding communication skills who can connect effectively with our players.Key ResponsibilitiesDeliver exceptional support to Irish-speaking players through email, chat, and social media platforms.Diagnose and resolve technical issues, gameplay inquiries, and account-related questions.Accurately document all player interactions in our customer support system.Collaborate with various teams to effectively tackle complex player challenges.Collect and relay player feedback to the development team for continuous improvement.Contribute to a positive and vibrant gaming community.Stay updated on the latest gaming trends and enhancements relevant to our offerings.

Join Mercier Consultancy's dynamic gaming department as an Italian Player Support Specialist in Sofia, Bulgaria! In this key role, you will serve as the main support contact for our Italian-speaking gaming community, providing exceptional assistance and ensuring an outstanding gaming experience.Your responsibilities will include addressing player inquiries, troubleshooting game-related issues, and fostering a warm and supportive environment for our users. We are seeking enthusiastic individuals with outstanding communication skills and a strong commitment to player satisfaction.Responsibilities Deliver exemplary support to Italian-speaking players via email, chat, and social media channels. Investigate and resolve technical issues, gameplay inquiries, and account-related concerns. Accurately document player interactions and support tickets in our customer relationship management system. Collaborate with cross-functional teams to effectively address complex player challenges. Gather and communicate player feedback to the development team for ongoing service improvements. Contribute to nurturing a vibrant and engaging gaming community. Stay updated on the latest gaming trends and product innovations.

Join Mercier Consultancy as a Swedish Player Support Specialist in our thriving gaming department based in Sofia, Bulgaria! In this exciting role, you will be the main support contact for our Swedish-speaking gaming community, ensuring they receive exceptional assistance and an unparalleled gaming experience.As a Player Support Specialist, your responsibilities will include handling player inquiries, troubleshooting game-related challenges, and fostering a welcoming and supportive atmosphere. We are seeking individuals who are not only enthusiastic about gaming but also possess excellent communication skills to engage effectively with our players.Key ResponsibilitiesDeliver outstanding support to Swedish-speaking players via email, chat, and social media.Resolve technical problems, gameplay inquiries, and account-related questions.Accurately document all player interactions and support requests in our database.Collaborate with other teams to address complex player issues efficiently.Collect and communicate player feedback to the development team for ongoing product enhancement.Contribute to a positive community for players through exceptional support.Stay up-to-date with the latest gaming trends and developments relevant to our offerings.

Mercier Consultancy, in partnership with Riot Games, is hiring a Spanish-Speaking Support Specialist based in Sofia, Bulgaria. This role focuses on supporting Spanish-speaking players worldwide. The team values enthusiasm for gaming and a commitment to excellent player support. Role Overview The Support Specialist helps players by answering questions, troubleshooting issues, and ensuring a smooth gaming experience. Strong communication skills and a genuine interest in gaming help build a welcoming player community. Main Responsibilities Provide prompt, professional support to Spanish-speaking players via email, chat, and social media. Investigate and resolve account, gameplay, and technical problems efficiently. Document player interactions and support cases for accurate follow-up. Work with internal teams to address complex issues and improve player satisfaction. Share player feedback with Riot Games development teams to support ongoing improvements. Promote a positive, inclusive gaming environment through empathetic communication. Keep up to date with Riot Games products, updates, and industry news. Location This position is based in Sofia, Bulgaria.

Join Experian as an Application Technology Support Analyst and be a vital part of our dynamic team in Sofia. In this role, you will leverage your technical expertise to provide exceptional support for our applications, ensuring optimal performance and user satisfaction. Collaborate with cross-functional teams to troubleshoot issues, implement solutions, and enhance application functionality.

Join Mercier Consultancy as a Dutch-Speaking iRobot Support Specialist in the vibrant city of Sofia, Bulgaria. This exciting role comes with a fully covered relocation package, providing you with a unique opportunity to grow your career in an international setting.In your capacity as a Dutch-Speaking iRobot Support Specialist, you will deliver exceptional technical and customer support to our Dutch-speaking clientele utilizing iRobot products. You will take charge of troubleshooting technical problems, resolving issues, and ensuring a seamless customer experience through efficient and effective communication.Key ResponsibilitiesDeliver outstanding support to Dutch-speaking iRobot customers through phone, email, and chat channels.Diagnose and resolve hardware and software challenges associated with iRobot products.Advise customers on optimal product usage and maintenance techniques.Accurately record support interactions within the CRM system.Work collaboratively with technical teams to escalate and resolve intricate issues.Enhance support documentation and resources to improve customer interactions.Maintain high customer satisfaction levels and foster positive relationships with clients.