About the job
Join our vibrant Data Platform & Applications team as a proactive and detail-oriented Application Support Engineer in Geneva. You will play a crucial role in supporting mission-critical data platform applications within our fast-paced energy trading environment. As an integral part of our global support team, you will deliver Level 1 (L1) and Level 2 (L2) support, ensuring the high availability, reliability, and performance of our data platforms. Collaborate with application development teams, infrastructure teams, and business users across various regions to resolve incidents, manage service requests, and promote continuous improvement in our support processes.
Key Responsibilities:
- Deliver L1 and L2 support for data platform applications, encompassing incident triage, troubleshooting, and resolution.
- Utilize monitoring tools and dashboards to oversee application health, performance, and data flows.
- Address and resolve user queries, issues, and service requests promptly, ensuring high customer satisfaction.
- Escalate complex issues to L3 support or development teams, maintaining clear documentation and communication.
- Execute routine operational tasks, including user access management, data catalog administration, batch job monitoring, and data integrity checks.
- Engage with business users to comprehend requirements and provide guidance on application functionality and best practices.
- Maintain and update support documentation, knowledge bases, and runbooks.
- Identify recurring issues and contribute to root cause analysis and problem management.
- Support incident and change management processes in accordance with best practices.
- Participate in an on-call rotation to provide after-hours support as needed.

