Application Support Analyst (Python, SQL, Java) at AvePoint | Singapore

Join Our Team at AvePoint!AvePoint stands as the global leader in data security, governance, and resilience, going beyond conventional solutions to secure a solid data foundation. We empower organizations globally to collaborate confidently. With over 25,000 customers worldwide, our AvePoint Confidence Platform is essential for preparing, securing, and optimizing critical data across platforms such as Microsoft, Google, and Salesforce. Our extensive global channel partner program comprises around 5,000 managed service providers, value-added resellers, and systems integrators, offering our solutions in more than 100 cloud marketplaces. Discover more at www.avepoint.com.

Join Our Team as an Operations Support Analyst!As an Operations Support Analyst at AvePoint, you will play a crucial role in delivering exceptional technical support to our end users. Your responsibilities will include:Offering expert technical assistance on a wide range of hardware and software issues.Efficiently responding to, documenting, resolving, or escalating incidents, change requests, or service tickets in alignment with Service Level Agreements.Maintaining high service standards and continuously improving service quality through effective support.Being available for on-call support, accommodating varied shifts including nights, weekends, and holidays as needed.Identifying problem interdependencies and collaborating to devise innovative solutions under guidance.Exhibiting sound judgment and initiative when making decisions in dynamic situations.

Building a Secure Future with AvePoint AvePoint stands as a global frontrunner in data management and governance, earning the trust of over 21,000 clients across the globe to elevate their digital workspace on major platforms such as Microsoft, Google, and Salesforce. Our expansive partner network includes over 3,500 managed service providers and resellers, with our innovative solutions available in over 100 cloud marketplaces. For more details, please visit www.avepoint.com. At AvePoint, we prioritize the growth and development of our team members. Our culture, rooted in agility, passion, and collaboration, empowers you to take charge of your career, make meaningful contributions, and realize your potential. Discover the possibilities that await you with us! Position Overview: SharePoint Support Engineer We are on the lookout for a talented and motivated Support Engineer with specialized knowledge in SharePoint to become a valued member of our vibrant team. In this crucial role, you will play a key part in maintaining, enhancing, and supporting our SharePoint environments to ensure the seamless operation of our business processes. Core Responsibilities: Deliver comprehensive support for SharePoint environments, ensuring prompt resolution of inquiries and issues. Utilize PowerShell scripting for system improvements and automation tasks. Mentor team members through knowledge sharing to promote continuous learning and development. Oversee production incidents and manage problem resolution for SharePoint-related challenges. Execute data analysis on large datasets to support business performance metrics. Administer and manage SharePoint 2013, SharePoint 2019, and SharePoint Online platforms, encompassing both frontend and backend functionalities. Collaborate with cross-departmental teams, IT infrastructure, and Microsoft to tackle SharePoint-related issues and requirements. Design, plan, and implement data migration strategies from legacy SharePoint systems to SharePoint 2019/Online.

Join our dynamic team at AvePoint as an IT/ERP Support Engineer, where you will play a pivotal role in enhancing our ERP systems and providing top-notch support. Your expertise in ASP.Net, SQL programming, and ERP software will directly contribute to our success in delivering exceptional services to our clients.Key Responsibilities:Develop and maintain web applications using ASP.Net (C#) and Crystal Reports.Understand and manage manufacturing ERP software workflows.Write and optimize SQL procedures for database management.Administer and manage VMware environments.Perform troubleshooting on Windows-based systems.Apply networking knowledge in Windows environments.

Join AvePoint and Secure the Future!AvePoint stands as a global front-runner in data management and governance, serving over 21,000 clients worldwide. Our innovative solutions empower digital workplaces across major platforms such as Microsoft, Google, and Salesforce, and are featured in over 100 cloud marketplaces. Join our community of over 3,500 channel partners, including managed service providers and systems integrators, and explore the possibilities at www.avepoint.com.At AvePoint, we prioritize our people. Our dynamic culture fosters agility, passion, and teamwork, enabling you to influence your career trajectory, make a meaningful impact, and own your professional journey. Discover how you can unlock your potential with us!About the PositionWe are on the lookout for a skilled IT Help Desk Technician to deliver swift and effective technical support for computer systems. The successful candidate will exhibit exceptional technical expertise and possess strong communication skills to diagnose issues and articulate solutions clearly. A customer-focused approach and patience in handling challenging situations are essential.Key Responsibilities1. Technical Support and TroubleshootingAct as the primary point of contact for clients seeking technical support via phone or email.Deliver first-line support to new employees during their onboarding phase.Quickly identify and resolve IT-related issues to minimize disruptions.Conduct remote troubleshooting utilizing diagnostic techniques and strategic questioning.Evaluate the best solutions based on customer-reported issues.Collaborate with the IT support team for escalations and tracking of complex problems.Regularly follow up with clients, updating them on the status of their inquiries.2. Employee OnboardingOversee the IT onboarding process for new hires.Coordinate with HR and departmental managers to organize onboarding sessions.Ensure new hires have the required hardware, software, and access to systems prior to their start date.Conduct introductory IT orientation sessions to familiarize new employees with the company’s technological infrastructure, policies, and procedures.Identify and implement improvements in the onboarding and training programs to enhance efficiency and effectiveness.

About AvePoint:AvePoint is a global frontrunner in data management and governance, empowering over 21,000 clients worldwide to enhance their digital workplaces across platforms like Microsoft, Google, and Salesforce. Our extensive global channel partner program encompasses over 3,500 service providers, resellers, and integrators, making our solutions accessible in more than 100 cloud marketplaces. Discover more at www.avepoint.com.At AvePoint, we prioritize our people, fostering a culture of agility, passion, and teamwork that allows you to shape your career, make a significant impact, and take charge of your future. Unleash your potential with us!Scope of Service:Develop and implement innovative solutions on the Salesforce platform.Design and manage data models within Salesforce, ensuring scalability, security, and compliance.Create and maintain Salesforce Apex classes, triggers, and Visualforce pages.Implement Salesforce Lightning components and Lightning web components.Configure the Salesforce platform effectively.Develop and maintain integrations between Salesforce and external systems.Execute data migration activities while managing data quality.Troubleshoot and resolve technical issues promptly.Document technical specifications, including system and code changes, adhering to best practices.Conduct code coverage reviews, ensuring compliance with quality standards.Perform code reviews to adhere to security policies and coding standards.Manage end-to-end DevOps processes utilizing the SHIP-HATS platform, including CI/CD pipeline configuration and quality gates implementation.Ensure compliance with government security standards.

Join Our Team as a PeopleSoft Developer!At AvePoint, we are looking for a skilled PeopleSoft Developer with a passion for building and maintaining high-quality systems. If you have at least 3 years of hands-on experience in PeopleSoft development, this could be your next career opportunity!

Securing the Future with AvePointAvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions featured in over 100 cloud marketplaces. To learn more, visit www.avepoint.com.At AvePoint, we are committed to investing in our people. Our culture, fueled by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us!Job SummaryWe are looking for a talented Database Administrator to become a vital member of our dynamic team, responsible for developing, enhancing, and maintaining IT systems and applications that support our data management needs. In this position, you will ensure the database architecture is secure, scalable, and reliable while providing support and resolving any database-related issues.

Overview This role offers an exciting opportunity to join a dynamic and rapidly expanding organization, assisting our clients in executing their IT digitization strategies and roadmaps. If you're motivated by challenges and eager to work with cutting-edge IT technologies, we invite you to explore whether this position aligns with your career aspirations. Your Role and Responsibilities Collaborate with customers, internal stakeholders, and external vendors to kick off projects. Clearly articulate project goals, objectives, scope, deliverables, timelines, costs, payment milestones, and prepare comprehensive project management plans to ensure successful project execution. Assemble and lead the project team, guiding their efforts throughout the project lifecycle. Facilitate effective team communication and collaboration through organized meetings, conflict resolution, and the elimination of obstacles faced by both internal and external teams. Engage with international teams as needed. Proactively identify potential risks, assess their impacts, and devise mitigation strategies. Establish and monitor project budgets, ensuring fiscal efficiency while adhering to financial boundaries. Maintain transparent communication with clients and stakeholders, providing regular updates on project progress to both external and internal audiences. Manage client expectations effectively throughout the project. Implement quality control processes to ensure that deliverables meet established standards and satisfy client requirements. Review team deliverables prior to client submission. Oversee daily operational aspects of projects and handle ad-hoc tasks as required.

Empowering Your Future with AvePoint AvePoint stands as a global frontrunner in data management and governance, with over 21,000 clients worldwide relying on us to enhance their digital environments across platforms like Microsoft, Google, Salesforce, and others. Our extensive global channel partner program boasts more than 3,500 managed service providers, value-added resellers, and systems integrators, with our offerings available in over 100 cloud marketplaces. For more insights, visit www.avepoint.com. At AvePoint, we are committed to nurturing our talent. Our culture, characterized by agility, enthusiasm, and collaborative spirit, empowers you to steer your career, make a meaningful difference, and take control of your future. Join us and discover how you can unlock your true potential! Job Summary: We are on the lookout for a proficient Backend Developer to oversee and enhance the Master Data Manager (MDM) system, ensuring data integrity and optimizing backend services for seamless functionality. The ideal candidate should possess experience in crafting robust systems utilizing Java and managing databases with Postgres/Oracle RDBMS.

Securing the Future with AvePointAvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our extensive global channel partner program encompasses more than 3,500 managed service providers, value-added resellers, and systems integrators, with our innovative solutions featured in over 100 cloud marketplaces. To learn more about us, visit www.avepoint.com.At AvePoint, we are committed to investing in our team members. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us!

About AvePoint:AvePoint is a pioneering force in the realm of data management and governance. With over 21,000 clients globally, our innovative solutions enhance digital workplace experiences across platforms like Microsoft, Google, and Salesforce. Our extensive channel partner network comprises more than 3,500 managed service providers and value-added resellers, making our services accessible in over 100 cloud marketplaces. Discover more about us at www.avepoint.com.At AvePoint, we prioritize investing in our people. Our core values of agility, passion, and teamwork empower you to shape your career, make a significant impact, and take charge of your future. Join us to unleash your potential!About the Role:As a Data Engineer, you will be instrumental in supporting our Data Movement project, which entails building, integrating, and testing a comprehensive Data Toolkit. This toolkit aims to standardize efforts across the organization to enhance Data Ingestion and Observability. You will also execute and assist in the migration of systems and data from legacy systems to the new Data Toolkit.

Key Responsibilities: • Develop and deploy customized OpenStack cloud solutions to meet diverse client needs.• Set up, configure, and maintain core OpenStack components including Nova, Neutron, Cinder, and Swift.• Diagnose and resolve technical issues related to OpenStack installations.• Enhance the performance, scalability, and reliability of OpenStack environments.• Enforce security protocols and ensure adherence to industry compliance standards.• Streamline deployment and management tasks through automation.• Collaborate with networking and storage teams for seamless integration with existing infrastructure.• Offer expert technical support and advice to both clients and internal teams.• Keep abreast of the latest OpenStack advancements and actively participate in the open-source community.• Engage in on-call support rotations for critical incidents.

Secure Your Future with AvePointAvePoint is a premier global leader in data management and governance, relied upon by over 21,000 clients worldwide to improve their digital workplaces across leading platforms such as Microsoft, Google, Salesforce, and more. Our extensive global channel partner program boasts over 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions available in over 100 cloud marketplaces. For further insights, please visit www.avepoint.com.At AvePoint, we prioritize investing in our workforce. Our culture, which emphasizes agility, passion, and collaboration, empowers you to shape your career, make a meaningful impact, and take charge of your future. Discover how you can unlock your potential with us!Job SummaryWe are on the lookout for an accomplished Java Developer to join our vibrant team. In this pivotal role, you will spearhead the design, development, and implementation of scalable, high-performance microservices-based applications using the JAVA framework. You will collaborate within an agile team responsible for crafting products tailored for the Financial Industry and supporting Financial Supervision functions.

Overview Are you ready to leverage your technical acumen and customer engagement skills in an exciting tech environment? This role presents a unique opportunity for you to thrive as a pre-sales consultant, working with cutting-edge software solutions. We will equip you with ongoing training and mentorship to ensure your success as a sales engineer. What Will You Be Doing? In this pivotal role, you will collaborate with our sales executives as the primary technical authority throughout the pre-sales process. Your consultative approach will be essential in closing new business by providing product demonstrations and comprehensive pre-sales support to both prospective and returning clients. Your Responsibilities Will Include: Delivering engaging presentations and product demonstrations tailored to the specific needs of customers, both remotely and in-person. Engaging with potential clients to facilitate their evaluation and selection process. Creating customized environments as Proof of Concept during the sales cycle, showcasing product capabilities aligned with customer goals. Contributing to proposal writing in response to RFIs/RFPs, illustrating how AvePoint solutions meet customer needs and deliver substantial ROI. Acting as the voice of the customer, liaising with AvePoint's product management and development teams. Assisting the sales team in identifying and understanding customer business objectives to align Microsoft and AvePoint technologies effectively. Cultivating relationships with key business and technical advocates within customer organizations to drive long-term adoption of Microsoft and AvePoint solutions. Helping clients envision how AvePoint can enhance their operational efficiency and agility. Supporting AvePoint's Partner and Marketing teams in their field initiatives. Are You the Right Fit? We seek individuals who prioritize agility, passion, and collaboration; those who are eager to contribute innovative ideas and aspire to grow their careers. Bring your skills and passion to enhance the experiences of our customers, partners, and team.

Join AvePoint in Shaping the Future!AvePoint stands as a premier global authority in data management and governance, with over 21,000 customers entrusting us to enhance their digital workplaces across platforms like Microsoft, Google, and Salesforce. Our extensive global channel partner program encompasses more than 3,500 managed service providers, value-added resellers, and systems integrators, making our solutions accessible in over 100 cloud marketplaces. For more insights, visit www.avepoint.com.At AvePoint, we prioritize the growth of our team members. Our culture, characterized by agility, passion, and collaboration, empowers you to define your career path, make a meaningful impact, and take charge of your future. Explore how you can unlock your full potential with us!Your Role: Salesforce Engineer (COTS)As a Salesforce Engineer, your skills in Salesforce development and application maintenance will play a crucial role in delivering cutting-edge digital solutions. This position involves working with Commercial Off-The-Shelf (COTS) systems, ensuring the smooth deployment, maintenance, and enhancement of Salesforce-based applications in alignment with our organizational objectives.Key ResponsibilitiesCollaborate with various stakeholders to customize Salesforce applications according to business needs.Oversee the full lifecycle of Salesforce solutions, encompassing development, testing, deployment, and ongoing maintenance.Diagnose and rectify application issues to ensure optimal performance and availability.Establish and maintain integrations between Salesforce and other enterprise systems.Assess and recommend tools, modules, and features to boost Salesforce functionality.Uphold compliance with best practices, security policies, and organizational guidelines related to Salesforce implementation.Offer technical support, training, and documentation to stakeholders using Salesforce applications.

Securing the Future with AvePointAvePoint stands as a global frontrunner in data management and governance, fostering digital workplaces for over 21,000 customers worldwide, including platforms like Microsoft, Google, and Salesforce. Our extensive global channel partner program encompasses more than 3,500 managed service providers and systems integrators, with our solutions accessible in over 100 cloud marketplaces. Discover more at www.avepoint.com.At AvePoint, we are committed to investing in our people. Our culture, fueled by agility, passion, and teamwork, empowers you to shape your career while making a significant impact. Join us and unleash your potential!About the RoleWe are seeking a skilled Solution Architect to spearhead the design, development, and deployment of scalable, resilient microservices-based systems. As a key player, you will focus on architecting solutions that incorporate a React front-end and .NET backend, ensuring optimum performance and security while promoting innovation in a collaborative setting.Key ResponsibilitiesArchitectural Design: Craft microservices systems utilizing a React front-end and .NET backend, guaranteeing scalability and security.Technology Strategy: Establish the technology roadmap while keeping abreast of trends in microservices and full-stack development.System Integration: Ensure seamless integration between microservices and the front-end.Performance Optimization: Detect bottlenecks and enhance architecture for speed and reliability.Security: Apply security best practices and ensure regulatory compliance.Technical Leadership: Provide mentorship and assess technical deliverables for standard adherence.Collaboration: Partner with cross-functional teams to translate business needs into technical solutions.Documentation: Maintain clear architectural documentation for system design, data flows, and deployment.Continuous Improvement: Champion DevOps methodologies, including CI/CD and automated testing.

About AvePoint At AvePoint, we empower organizations to collaborate confidently and securely with our premier platform designed to optimize SaaS operations. Trusted by over 9 million users in the cloud, our solutions are accessible through more than 100 cloud marketplaces, catering to managed service providers who support small and mid-sized businesses. As a five-time Global Microsoft Partner of the Year, we are headquartered in Jersey City, New Jersey. For more information, visit https://www.avepoint.com. Job Overview We are on the lookout for a proactive and seasoned Talent Acquisition Specialist to join our dynamic team at AvePoint Singapore. The ideal candidate will spearhead our recruitment initiatives, refine our hiring processes, and grasp the distinct requirements of our various business divisions. This role necessitates collaboration with internal and external stakeholders, including vendors and agencies, to secure exceptional talent that aligns with our organizational culture and objectives. Your responsibilities will include: Design and implement strategic recruitment initiatives to attract diverse talent. Work closely with company leadership to forecast and strategize key staffing requirements. Oversee the full-cycle recruitment process across multiple business units. Enhance recruitment strategies to engage passive job seekers. Build strong relationships with hiring managers to boost recruitment success. Track and analyze key metrics to evaluate staffing trends and budget adherence. Maintain consistent communication with hiring managers and candidates to ensure timely processes. Develop partnerships with third-party recruitment agencies and educational institutions to establish a robust talent pipeline. Lead the planning of recruitment events and initiatives for open roles. Engage in various HR and recruitment-related projects as assigned. Is this the job for you? We seek individuals who embody agility, passion, and a collaborative spirit; those who can contribute innovative ideas and are eager for learning and growth opportunities. Bring your talents to help enhance our customers, partners, and team.

Join AvePoint: Innovating Digital WorkplacesAvePoint is a global frontrunner in data management and governance, trusted by over 21,000 customers worldwide to empower their digital workplaces across leading platforms such as Microsoft, Google, and Salesforce. With a robust channel partner program comprising more than 3,500 managed service providers, value-added resellers, and systems integrators, our innovative solutions are featured in over 100 cloud marketplaces. To discover more, visit www.avepoint.com.We at AvePoint are committed to investing in our people. Our culture, characterized by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Unleash your potential with us!Role OverviewWe offer an exciting opportunity to be part of a dynamic and rapidly expanding organization, assisting our clients in achieving their IT digitization strategy and roadmap. If you exhibit exceptional organizational skills, attention to detail, and a passion for IT project execution, this role is tailored for you.Your ResponsibilitiesSupport the planning, scheduling, and coordination of projects to ensure objectives are met.Assist in monitoring project progress, deliverables, and deadlines to ensure timely execution.Maintain and update project documentation, including plans, reports, and meeting notes.Collaborate with internal teams, external vendors, and clients to foster effective communication and alignment.Identify potential risks and issues early, collaborating with the project team to develop mitigation strategies.Assist in managing project budgets, tracking expenses, and ensuring financial efficiency.Support quality control processes by reviewing deliverables prior to client submission.Organize and participate in team meetings, documenting key discussions and follow-up actions.Oversee daily operational aspects of projects and manage ad-hoc tasks as needed.Qualifications for SuccessBachelor’s degree in Information Technology, Computer Science, or a related field.Proven experience in project coordination or management, preferably in an IT environment.Strong organizational and multitasking abilities.Excellent communication and interpersonal skills.Familiarity with project management tools and methodologies.