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Application Support Analyst II at DYOPATH | Remote

dyopathRemote
Remote Full-time MXN 25K/mo - MXN 25K/mo

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Experience Level

Experience

Qualifications

Proven experience in application support or a related field. Strong troubleshooting and problem-solving skills. Excellent communication abilities, both verbal and written. Familiarity with software testing methodologies. Ability to work effectively in a fast-paced environment.

About the job

 

 

Join DYOPATH as an Application Support Analyst II

Are you enthusiastic about tackling intricate application challenges and empowering users to maximize their efficiency with essential business software?

DYOPATH is on the lookout for an Application Support Analyst II who excels in advanced problem-solving, flourishes in a dynamic work environment, and is dedicated to providing exceptional application support and customer service.


Why You’ll Love Working Here

Purpose with Passion – Become part of a company that embraces a L. O. V. E. philosophy—Living Our Values Every Day—transforming daily responsibilities into meaningful contributions.

Grow & Thrive – DYOPATH is committed to your continuous development, offering training and clear career paths.

Award-Winning Culture – Recognized for our superior IT services, we extend the same commitment to our internal teams.

Fun & Respectful Teamwork – Engage in collaborative settings where teamwork and success are celebrated.


Awesome Benefits

  • Savings / Monthly 13% cap
  • Pantry Vouchers 9% deposited every month
  • Christmas Bonus: 25 days of your daily income
  • Vacations - 12 days after the first year
  • Anniversary Bonus - 10 days of base salary
  • Vacation Premium – 40% first year
  • Major Medical Insurance covers you and your immediate family
  • Life Insurance
  • Quarterly Bonus
  • Marriage or Bereavement Time off
  • Maternity/Paternity Time off
  • Ergonomic Chair
  • 250 pesos monthly stipend for internet and electricity

Role Overview

  • Location: Remote (Mexico)
  • Schedule: 1st Shift (8a-5p CST); Monday through Friday
  • Pay Rate: 25,000 MXN (monthly)

Your Mission as an Application Support Analyst II

  • Provide advanced technical support for software applications utilized by the organization.
  • Troubleshoot and resolve complex application issues, including user errors, system bugs, and data discrepancies.
  • Conduct root cause analysis and collaborate with development teams or vendors to eliminate software issues.
  • Participate in software testing and quality assurance activities.

About dyopath

DYOPATH is a forward-thinking organization that emphasizes a culture of integrity, teamwork, and continuous improvement. Our commitment to our employees and clients is reflected in our award-winning services and collaborative work environment.

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