Application Support Analyst (ELMs) at RAKBANK | Dubai

Join RAKBANK as a Digital Analyst and become an integral part of our Data Platforms department. In this dynamic role, you will leverage your analytical skills to drive data-driven decisions that enhance our digital offerings. Collaborate with cross-functional teams to analyze performance metrics, identify trends, and create actionable insights that contribute to the growth of our banking solutions.

What You Will Gain:Our program is specifically crafted to empower participants with essential technological and strategic skills required to thrive in pivotal roles within the Financial Services industry. Through an engaging and immersive learning environment, participants will cultivate industry-relevant competencies that bolster their career readiness and adaptability in an ever-evolving digital landscape. This program is meticulously designed to align with industry demands, ensuring that graduates possess not only the capability but also the confidence to lead and innovate in technology-driven positions.Target Audience:Are you an IT graduate with a passion for the following fields?Data ScienceArtificial IntelligencePayments TechnologySoftware EngineeringFinanceProcurement

What You Will Gain:Our comprehensive program is designed to empower participants with essential technological and strategic skills essential for thriving in pivotal roles within the Financial Services industry. Through immersive learning experiences, participants will cultivate industry-relevant expertise, enhancing their career readiness and adaptability in a rapidly evolving digital landscape. This program is meticulously crafted to align with industry demands, ensuring that graduates are not only competent but also confident in their capacity to lead and innovate in technology-centric positions.Target Audience:Are you a graduate in IT with a keen interest in the following domains?Data ScienceArtificial IntelligencePayments TechnologySoftware EngineeringFinanceProcurement

Join RAKBANK as a Business Analyst and contribute to our mission of driving data-centric initiatives and enhancing business processes across both retail and corporate banking sectors. We are looking for a proactive and meticulous individual who can effectively bridge the gap between business stakeholders and technical teams, ensuring that data insights translate into actionable strategies and optimized DataMarts.Key Responsibilities:Engage with stakeholders to gather, analyze, and document business requirements for data analytics, management information systems (MIS), and artificial intelligence/machine learning (AI/ML).Conduct thorough analyses using SQL, Power BI, and other analytical tools to uncover insights, identify opportunities, and facilitate decision-making across various banking products.Develop a comprehensive understanding of functionalities across retail banking products (such as cards, loans, and accounts) and corporate banking solutions (including trade finance, treasury, and payments).Lead and facilitate User Acceptance Testing (UAT) for DataMarts to ensure they align with business objectives and requirements.Act as a liaison between business units and IT to promote effective communication and alignment on projects.Take responsibility for the delivery and maintenance of DataMarts in support of the strategic analytics division.

Join RAKBANK as a Compliance Officer and play a vital role in enhancing our Compliance Monitoring function. You will independently conduct thorough reviews that encompass regulatory compliance, financial crime compliance (FCC), and conduct risks, as outlined in our Compliance Monitoring Plan (CMP). Your efforts will ensure the efficiency and effectiveness of our internal controls and compliance frameworks across the organization.Implement the approved compliance monitoring plan to evaluate the robustness of internal controls within various business units through thematic reviews.Document monitoring findings and promptly escalate any issues to the appropriate stakeholders.Assist in the creation and execution of corrective action plans to remediate identified gaps.Maintain comprehensive records of monitoring activities, including risk registers and issue logs.Prepare and present compliance monitoring reports and insights for both the business unit and management.Contribute to the improvement of compliance policies, procedures, and training based on monitoring results.Help identify emerging risk typologies or patterns through continuous reviews and data analysis.Ensure full compliance with internal policies, procedures, and standards in line with applicable regulatory and statutory requirements.Monitor and interpret updates from the Central Bank of the UAE (CBUAE) and other relevant regulatory authorities.Support the bank’s readiness for regulatory inspections and audits by keeping compliance documentation current and accurate.Conduct scheduled desktop and thematic reviews as per the compliance monitoring agenda.Aggregate and assess monitoring results using a pre-defined risk-rating matrix for management reporting.Track the resolution of identified control gaps and ensure timely follow-up.Prepare monitoring reports and dashboards for review by the Assistant Vice President and senior management.Maintain and update the issue tracker repository of identified risks and provide regular updates to senior management.Engage in team meetings, knowledge-sharing sessions, and training programs.Ensure adherence to CMA charter and methodology, along with other internal policies, procedures, standards, and all relevant regulatory/statutory requirements.Stay abreast of CBUAE regulations, guidelines, and international best practices in Financial Crime Compliance.

Role OverviewAs a Virtual Relationship Manager at RAKBANK, you will oversee a diverse portfolio of client relationships, ensuring exceptional service and customized financial solutions that align with their individual needs. You will serve as the primary liaison for clients, providing expert advice, resolving issues, and cultivating enduring relationships.Key ResponsibilitiesMeet and exceed sales and service goals while maintaining compliance with risk standards.Regularly assess customer portfolios to uncover business prospects and promote financial products.Foster and manage client relationships, delivering outstanding service in line with client expectations.Offer specialized advice and address customer inquiries to ensure high satisfaction levels.Complete all tasks with accuracy, adhering to banking policies and regulations.Work collaboratively with internal teams such as compliance, operations, and business support to enhance process efficiency.Exhibit professionalism and integrity in alignment with the Staff Code of Conduct.Candidate ProfileWe are looking for a proactive, results-oriented individual who:Has a minimum of 2 years of experience in banking or financial services focused on relationship management.Holds a Bachelor's degree in a relevant field.Demonstrates excellent problem-solving and strategic decision-making abilities.Can independently manage responsibilities while effectively collaborating with internal teams.Is knowledgeable about banking processes and compliance standards.

Your Role and ResponsibilitiesMeet and exceed assigned targets while actively contributing to the broader business goals.Analyze competitor offerings and suggest improvements to enhance operational processes.Provide timely updates to the Relationship Manager regarding performance against business objectives.Uphold service standards established by Protego and RAKBANK, ensuring exceptional customer satisfaction.Facilitate the sale of insurance products with integrity, transparency, and professionalism.Process customer requests promptly within the established turnaround times.Maintain impeccable accuracy in sales and service delivery to ensure quality assurance.Identify and promote cross-selling opportunities within the existing customer base of Protego.Achieve renewal conversion rates in line with business targets.

What You'll Gain:Join our transformative program designed to equip you with essential technological and strategic skills to thrive in pivotal roles within the Financial Services industry. Experience an immersive learning journey that cultivates industry-relevant capabilities, enhancing your career preparedness and adaptability in a rapidly changing digital landscape. Our curriculum is meticulously crafted to align with industry needs, empowering graduates to confidently lead and innovate in technology-focused positions.Who Should Apply:If you hold a degree in IT and have a keen interest in the following areas, we invite you to apply:Data ScienceArtificial IntelligencePayments TechnologySoftware EngineeringFinanceProcurement

Join our dynamic team as an Application Support Engineer in Dubai, UAE. In this role, you will be responsible for providing high-quality support for our applications, ensuring optimal performance, and addressing any issues that arise. You will collaborate closely with development teams to troubleshoot and resolve application-related problems, as well as assist users in navigating our software solutions.

The Application Support Analyst plays a pivotal role in delivering both functional and technical support for Trade Finance applications at RAKBANK. You will ensure that issues are documented, tracked, addressed, and resolved in a timely manner, in line with Service Level Agreements (SLAs) and RAKBANK IT & Business compliance standards. This position involves close collaboration with business users and software vendors to provide effective solutions and troubleshoot issues.Key Responsibilities:Functional Support: Provide in-depth functional support for wholesale banking systems, particularly in treasury, trade finance, and cash management, ensuring smooth integration and optimal performance.Incident Management: Efficiently manage and resolve incidents related to application issues to minimize business disruption.System Configuration: Supervise the configuration and customization of applications according to business needs.Vendor Management: Cultivate relationships with application vendors, ensuring adherence to SLAs and prompt issue resolution.Business Analysis: Perform business analysis and gather requirements to facilitate application enhancements and new implementations.Disaster Recovery: Formulate and execute IT disaster recovery plans for wholesale banking applications, ensuring data availability and system resilience.Training: Offer comprehensive training and support to end-users, enabling them to utilize banking applications effectively.Reporting: Create and maintain management information reports and dashboards using relevant tools.Preventive Measures: Anticipate application issues and implement proactive measures to enhance system stability and performance.

Key Responsibilities:Deliver timely and accurate management reports while ensuring high standards of quality.Collaborate with the Manager to create detailed analytical packs focused on Assets and Liabilities for senior management, reviewing these monthly with stakeholders to assess sales performance and overall portfolio growth.Provide insightful performance feedback on various Assets & Liabilities products to management.Design daily dashboards for the leadership team to track portfolio movements and daily sales performance against budget.Assist the Products team with ad-hoc data analyses related to Assets & Liabilities as required.Support business heads and their teams with all Business Intelligence needs.Analyze trends in the Liability Book and notify senior management of any potential opportunities or discrepancies.Develop and maintain dashboards to minimize manual efforts, ensuring data accuracy and timely reporting.Work closely with the leadership team to meet their data requirements efficiently.Core Functions:Generate data for analytical purposes concerning all facets of the Assets & Liabilities business.Adhere to data generation procedures for audit compliance.Work with cross-functional teams to comprehend business needs and deliver data-driven solutions.Stay updated on industry trends and new technologies to enhance data analytics capabilities.Contribute to formulating data strategies and best practices for the organization.Act as a subject matter expert in data management and analytics to facilitate informed strategic decisions.

Are you looking for an exciting opportunity to join a global leader in intralogistics? Beumer Group is inviting unsolicited applications from talented individuals who are eager to contribute to our innovative projects in Dubai. We value creativity, teamwork, and a passion for excellence.

Join our dynamic team at gsstech-group as an Application Support Engineer specializing in the insurance domain. In this role, you will be responsible for the management, monitoring, and troubleshooting of enterprise applications to ensure optimal performance. Your expertise will be crucial in identifying and resolving issues while providing top-notch technical support to both internal and external users. Knowledge of the insurance sector is essential, and experience in data migration will be an advantage.Key Responsibilities:Deliver day-to-day application support for users, both internal and external.Diagnose and resolve technical issues related to application performance, user access, and functionality.Address Level 2 (L2) and Level 3 (L3) support tickets within the defined Service Level Agreements (SLAs).Collaborate with vendors and internal teams for bug identification, testing patches, and managing the deployment of updates in production environments.Utilize SQL queries to extract data, generate reports, and perform data corrections as necessary for troubleshooting.Maintain comprehensive documentation in the Knowledge Base for common issues, system configurations, and standard operating procedures (SOPs).Conduct Root Cause Analysis and in-depth investigations into recurring system failures to propose long-term solutions.Monitor application performance and carry out regular health checks.Develop and maintain documentation related to application procedures, troubleshooting steps, and best practices.Assist in software upgrades, patches, and migrations as required.Escalate unresolved issues to development or infrastructure teams as needed.Ensure adherence to IT policies, security protocols, and data protection regulations.Provide training and support to end-users to enhance application usage.

Join our team at RAKBANK as an E-Commerce Integration and Support Specialist, where you will play a pivotal role in optimizing our e-commerce platforms. We are looking for a proactive and technically adept individual to facilitate the smooth integration and ongoing support of our e-commerce solutions. You will ensure that merchants are seamlessly onboarded, maintain optimal platform performance, and uphold compliance standards while providing exceptional support to both internal and external stakeholders.Integration & Technical SupportOversee the integration of payment gateways, merchant APIs, and various e-commerce platforms with bank systems.Work closely with IT and vendor teams to ensure a flawless onboarding experience for merchants.Identify and resolve technical issues related to transactions and integrations efficiently.Create and maintain detailed documentation for APIs, integration workflows, and support procedures.Merchant & Customer SupportDeliver expert technical assistance to merchants utilizing the bank’s e-commerce solutions.Continuously monitor transaction flows, proactively troubleshooting and resolving issues as they arise.Conduct training sessions for merchants and internal teams, focusing on effective system usage and best practices.Platform Management & OptimizationGuarantee the availability, reliability, and performance of e-commerce services.Collaborate with UX/UI teams to improve customer experience across digital channels.Assist in deploying new features, payment methods, and promotional campaigns.Compliance & SecurityEnsure all integrations adhere to UAE Central Bank regulations and internal security policies.Monitor for fraud indicators and work alongside risk teams to mitigate potential threats.Safeguard data privacy and transaction integrity across all platforms.Reporting & AnalysisGenerate comprehensive reports on transaction volumes, merchant performance, and system uptime.Analyze feedback from merchants and customers to propose actionable platform enhancements.

VAM Systems is a leading provider of Business Consulting, IT Technology Solutions, and Services, operating across multiple regions including the UAE, Qatar, Bahrain, USA, Australia, Singapore, and India.We are actively seeking a skilled Mobile Application Developer to join our team in the UAE. The ideal candidate will possess expertise in mobile application development and will be responsible for creating innovative solutions for our clients.

Join our dynamic team at mexdigital as a Data Analyst. We are looking for a detail-oriented individual who is passionate about transforming data into actionable insights. You will be responsible for analyzing complex data sets, generating reports, and presenting findings to stakeholders. This role is ideal for someone who thrives in a fast-paced environment and is eager to contribute to data-driven decision-making.

About SFORS SFORS stands out in the global financial markets for its proprietary trading and leadership in pre-market activity. With more than 20 years in the stock market, the firm’s track record is built on talent development, advanced trading technology, strong risk management, and innovative strategies. SFORS operates solely with proprietary funds, focusing on internal growth and long-term sustainability. Role Overview: Data Analyst The Data Analyst will turn complex data into clear, actionable insights that shape business strategy. This role partners with stakeholders to define key performance indicators, build accessible dashboards, and deliver analysis that drives strategic decisions. The analyst helps connect detailed data sets with business needs, ensuring data stories are both accurate and engaging. Main Responsibilities Analyze data to spot trends, anomalies, and areas for growth. Design and maintain automated Business Intelligence dashboards that provide real-time KPI insights. Translate business questions into technical requirements and present findings to non-technical stakeholders. Work with the Data Engineering team to validate data quality and support data model verification. Location This position is based in Dubai, United Arab Emirates.

Join our dynamic team at ei-technologiesmena as a Salesforce Business Analyst in Dubai. In this role, you will leverage your analytical skills to drive business solutions and enhance our Salesforce platform. You will work closely with stakeholders to gather requirements, analyze processes, and implement effective strategies that align with our business goals.

Join our dynamic team at flatgigs as a Tech Support Lead! In this role, you will spearhead our technical support efforts, ensuring that our clients receive efficient and effective assistance. You will lead a team of support specialists, guiding them in troubleshooting and resolving customer issues, while also contributing to the continuous improvement of our support processes. If you are passionate about technology and customer service, and have a knack for problem-solving, we want to hear from you!