Alarm Monitoring Advisor at CPI Security | Charlotte, NC

CPI Security, a premier security provider based in Charlotte, North Carolina, is seeking a dynamic Chief Financial Officer (CFO) to join our leadership team. Established in 1991, CPI Security has grown from a small operation with just 10 employees and 300 customers to one of the top 10 largest security providers in the nation, now employing approximately 800 dedicated professionals.Our commitment to excellence has earned us numerous accolades, including the prestigious SDM Dealer of the Year award and recognition as the Central Station of the Year. We pride ourselves on our rapid alarm response times and our standing as one of the top electronic security companies, consistently rated as one of the Best Places to Work in North and South Carolina.

CPI Security is in search of an innovative and results-oriented Chief Revenue Officer (CRO) to become a pivotal member of our executive leadership team. This role is crucial for steering the company through its next strategic growth phase. The CRO will spearhead revenue growth, enhance customer acquisition, and facilitate market expansion across our residential, builder, and commercial segments. We are looking for a visionary leader capable of crafting and executing comprehensive growth strategies that encompass sales optimization, channel development, new market entries, and M&A initiatives. The CRO will not only lead our high-performing sales and business development teams but also establish scalable processes, partnerships, and programs to ensure rapid growth and sustainable long-term value. Key Responsibilities Growth Strategy & Execution Direct the formulation and execution of growth strategies that align with CPI’s vision and revenue objectives. Assess and prioritize expansion opportunities across key verticals including residential, builder, and commercial, as well as new regional markets. Collaborate with the executive team on strategic planning, business modeling, and capital allocation to promote sustainable growth. Create a strategic M&A roadmap; lead due diligence, negotiations, and integration for acquisitions that enhance CPI’s core operations. Sales Leadership & Performance Supervise the company’s direct and indirect sales channels to ensure sustained and profitable growth. Take charge of revenue forecasting, pipeline management, and sales operations. Develop and implement sales strategies that enhance customer acquisition, retention, and upselling across all business divisions. Establish and oversee performance-based incentive programs to align sales objectives with company goals. Data, Insights & Innovation Utilize data and market intelligence to inform strategic decisions and identify new growth opportunities. Examine customer trends, competitor activities, and market dynamics to stay ahead of industry changes. Put in place scalable systems, metrics, and best practices that facilitate high-growth execution. Leadership & Organizational Development Build and nurture high-performing, cross-functional growth and business development teams. Promote a culture of accountability, collaboration, and innovation. Act as a key member of the executive team and trusted advisor to the CEO.

Join CPI Security, a prominent leader in security and automation solutions, as we seek a dynamic Inside Sales Advisor to become part of our expanding team at our state-of-the-art corporate headquarters in Charlotte, NC! This position offers more than just a job; it provides an opportunity for a rewarding and purpose-driven career. As an Inside Sales Advisor, you will be instrumental in our mission to safeguard our customers and their most valued possessions.In this role, you will engage with homeowners to assess their security needs and tailor CPI's home security and automation solutions. With no cold calling involved, customers will reach out to you, allowing you to focus on what truly matters: making a difference in their lives.

CPI Security, a premier provider of residential and commercial security solutions across the nation, is seeking a talented Workforce Specialist to join our dynamic contact center operations team. Established in 1991 and headquartered in Charlotte, North Carolina, CPI Security has evolved from a small startup to one of the top ten largest security providers in the country, boasting over 750 dedicated employees. With numerous accolades such as the SDM Dealer of the Year and the Marvel Award, CPI Security is recognized for its excellence in alarm response times and customer service. We are proud to be consistently ranked among the top 25 best workplaces in North Carolina and South Carolina. Key Responsibilities: Monitor real-time queue metrics and adherence reports to ensure service levels and response times are achieved; manage escalation plans, including outbound dialer strategies. Develop long-term strategies and operational structures for the call center, providing expert guidance in forecasting, strategic analytics, and operational insights. Ensure that Call Center and Customer Service performance satisfies both client and business requirements. Collaborate across departments to effectively manage and configure the Workforce Management platform, tracking and reporting on call center statistics such as volume, FTE, schedule adherence, and service level achievement. Drive continuous improvement in forecasting and scheduling across all contact channels. Analyze service level opportunities and forecast variances, implementing action plans to enhance operational performance. Formulate contingency plans, direct activities during problem resolution, and provide insights for future process improvements during post-resolution analyses. Possess a working knowledge of outbound dialers. Qualifications: A Bachelor's degree is required, along with a minimum of 7 years of experience in sales or customer service within the B2C sector. Extensive knowledge of Contact Center operations and systems, including Genesys, Salesforce Clouds (Lightning, Service), Voice Portal, and IVR technologies.

Summary: CPI Security, based in Charlotte, NC, is seeking a full-time Product Owner to join our dynamic team at our corporate headquarters. The Product Owner plays a crucial role in maximizing the value provided by our product development team. This includes defining and prioritizing the product backlog, acting as a key liaison between stakeholders and the development team, and ensuring that we deliver high-quality products that meet business objectives and customer needs. This position requires strong collaboration, decision-making, and strategic thinking skills to translate our vision into actionable tasks while promoting an Agile culture. Key Responsibilities: Define, prioritize, and maintain the product backlog to align with business goals and user needs. Create, refine, and finalize user stories with detailed requirements and acceptance criteria to provide clear guidance for the development team. Ensure that backlog items are well-prepared for development to minimize ambiguity and support efficient delivery. Act as the primary point of contact between the development team, business stakeholders, and customers. Engage with stakeholders to understand business objectives, gather requirements, and ensure alignment on product vision and priorities. Define and communicate the overall product vision, ensuring it aligns with organizational goals and market demands. Keep abreast of industry trends, customer feedback, and competitive insights to inform the product roadmap. Participate actively in Agile ceremonies, including sprint planning, daily stand-ups, reviews, and retrospectives. Ensure the development team understands priorities and objectives for each sprint. Collaborate with the team to deliver incremental value and ensure product releases meet quality and business expectations. Prioritize features and enhancements to balance technical debt, user satisfaction, and business value. Stay updated on Agile methodologies, industry standards, and technological advancements. Encourage a culture of continuous improvement by fostering team feedback and adapting processes as necessary. Participate in Agile communities and learning opportunities to enhance knowledge and introduce innovative ideas to the organization.

CPI Security is seeking a Salesforce Engineer to join the IT team at the company’s headquarters in Charlotte, North Carolina. This is an on-site role where hands-on work and in-person collaboration are central to the team’s approach. The position focuses on building and implementing solutions that support business operations across the Salesforce platform. What you will do Design, build, and implement enterprise features within Salesforce Work across several Salesforce clouds, including Sales, Service, Field Service, CPQ, Marketing, Commerce, and Communities Collaborate closely with colleagues who have fully integrated Salesforce as a core business tool Requirements Significant experience designing and delivering Salesforce solutions Comfort working with a variety of Salesforce components and cloud environments Interest in contributing to a well-established and growing Salesforce team Ability to work on site at the Charlotte, NC office Location This position requires regular on-site presence at CPI Security’s Charlotte, North Carolina headquarters.

Role Overview ADESA Charlotte is hiring a Security Guard to help protect our large auto auction facility in Charlotte, NC. This role supports the safety and security of our property, vehicles, and people across a busy, high-traffic site. Schedule and Pay Available shifts (subject to change): Thursday, Friday: 12:00am - 8:00am Saturday, Sunday: 4:00pm - 12:00am Starting pay: $18.00 per hour Open availability is highly preferred About ADESA ADESA, part of Carvana, operates over 50 auto auction locations across the United States. Our sites can span up to 200 acres and handle a wide range of services, including vehicle repair, reconditioning, and auction remarketing. We manage hundreds of thousands of vehicles in our network, serving both retail and commercial clients throughout North America. Our culture values teamwork and mutual support. Employees at ADESA work together to achieve shared goals, and we believe that helping others leads to success for everyone. The auto auction industry moves quickly and is highly competitive, with dedicated people who care about their work. ADESA is investing in growth, expanding our facilities, and increasing our vehicle inventory. We are building for the future and looking for people who want to be part of this journey. Get a sneak peek into life at ADESA!

Join KIPP as a Chief Operations Officer, where you will play a crucial role in shaping the strategic direction and operational excellence of our organization. In this pivotal position, you will collaborate with executive leadership to enhance organizational efficiency, drive innovation, and support our mission to provide quality education to underserved communities. Your leadership will ensure that our operations align with our core values and vision.

Join LendingTree as a Financial Analyst and play a pivotal role in our mission to empower consumers through financial education. In this position, you will analyze financial data, develop forecasting models, and provide actionable insights to drive strategic decision-making across the organization.

Join our dynamic team at timmonsgroup1 as a Survey Party Chief / Crew Chief in Charlotte, NC. We are looking for an experienced leader to supervise field survey crews, ensuring accurate and efficient data collection. The ideal candidate will possess strong leadership skills, technical expertise in surveying methodologies, and a commitment to safety and quality.

Join Our Team as an Administrative Assistant!Are you an organized and detail-oriented individual looking to contribute to a vibrant company culture? At Perrknight, we offer a supportive and dynamic work atmosphere, recognized as a Great Place to Work® for five consecutive years, complemented by our Climate Neutral Status.What We Offer:• Competitive salary and benefits package• Flexible work program• Clear career advancement opportunities• Company-funded professional development programs• A commitment to our core values: Diversity & Inclusion, Environmental Responsibility, Community Engagement, Employee Wellbeing, Innovation, Integrity, and Superior Customer Experience.Benefits Include:• Medical, dental, and vision insurance• Company-paid life insurance• 401K with company matching contributions• Paid Time Off (PTO)• Community support initiatives including Volunteer Time Off (VTO) and matching donations• Employee recognition programsWe are currently seeking a proactive and detail-oriented Administrative Assistant to support our daily office operations and ensure a welcoming, well-organized workplace. This part-time position (approximately 20–24 hours per week) is perfect for individuals who enjoy a variety of tasks, demonstrate initiative, and thrive in a collaborative, fast-paced environment. Please note that this position is fully on-site at our Charlotte, NC office; remote work is not available.

Location requirement: This position is based in Charlotte, NC. Candidates must live in or near Charlotte and be able to work onsite three days per week. LendingTree does not offer visa sponsorship for this role. What you'll do Deliver accurate monthly financial reports and support real-time forecasting to guide business decisions. Play a key role in the annual planning cycle by maintaining long-term financial models and drawing insights from business trends. Build, update, and manage financial analyses, budgets, and forecasts for multiple cost centers. Produce monthly headcount and expense reports to improve understanding of operational costs and support workforce planning.

Mercer Advisors has guided families through financial decisions for over forty years. The firm offers coordinated services in financial planning, investment management, tax strategies, estate planning, and insurance. With more than 90 offices nationwide, the team currently supports over 31,300 families across the United States. As an independent national fiduciary, Mercer Advisors puts clients’ interests first in every aspect of its work. Barron's recognized the firm as the #1 Registered Investment Advisor (RIA) in the country, highlighting its leadership in the industry. Workplace culture Diversity and inclusion are central to Mercer Advisors’ approach. Women represent half of the workforce, and the company draws talent from across the country. Flexible work arrangements and a collaborative spirit help build a strong team environment. Mission The firm’s mission centers on improving the financial well-being of families throughout the United States. Recognition Barron’s named Mercer Advisors the top RIA firm with assets up to $70 billion. Factors included size, growth, service quality, technology, and succession planning. See the Barron's RIA rankings for details.

Role overview The Residential Installation Technician at CPI Security works directly with homeowners in Hickory, NC, setting up security systems tailored to each residence. This position plays a central role in helping customers feel secure, while also offering opportunities to increase earnings through strong performance and by recommending additional products. What you will do Install home security systems according to job requirements, adapting to each customer's unique needs. Develop positive relationships with customers and suggest ways to enhance their security setups. Use wiring diagrams and follow installation and safety protocols to ensure proper setup of each system. Test all installed equipment to confirm functionality, and provide clear instructions to customers on system use. Manage inventory, complete necessary paperwork, and assist in training new technicians when needed. Location This role is based in Hickory, NC. CPI Security’s main office is located in Charlotte, North Carolina.

Are you looking for a fulfilling career that offers both challenges and the chance to work with talented professionals? At CESO, we pride ourselves on our diverse portfolio, which includes projects in retail, hospitality, light industrial, healthcare, and worship. We are dedicated to fostering leadership and empowering our associates to leverage their unique skills to make a positive impact on our communities and clients. If our mission to empower individuals to bring clients’ visions to life resonates with you, we would love to connect!In the role of Architect at CESO, you will play a critical role in supporting the building design process from inception to completion. You will be instrumental in producing construction documents and specifications that comply with all applicable laws, regulations, and standards set forth by the company and our clients. Your expertise will ensure that all designs and documentation meet the necessary codes, are feasible for construction, and align with client objectives.

Join our dynamic team as an Event Demonstrator in Charlotte, NC, where you'll have the opportunity to engage with customers and showcase innovative products. Your role will involve interacting with potential clients and providing them with an exceptional experience that highlights our brand.

Join the dedicated team at eyecarecenter as a Comprehensive Ophthalmologist! This is an exciting opportunity to be the first ophthalmologist in our Charlotte location, where you'll provide exceptional eye care using the latest technologies.About Our Practice:At eyecarecenter, we pride ourselves on delivering world-class eye care in a supportive environment. Our skilled team of doctors and staff is committed to enhancing the quality of life for our patients by helping them achieve optimal vision. This unique opportunity will allow you to make a significant impact in the community.

Join our dynamic team as a Product Event Demonstrator in Charlotte, NC! In this exciting role, you will have the opportunity to engage with customers and showcase innovative products through live demonstrations. Your passion for customer interaction and sales will drive success as you represent top brands at events and in retail settings.

Join our dynamic team as a Product Event Demonstrator in Charlotte, NC! This role focuses on engaging customers and showcasing products in a lively and interactive manner. You will be responsible for creating a memorable experience that highlights the features and benefits of our products, encouraging customer engagement and driving sales.