About the job
About Fluent Software Group
Fluent Software Group is a proud member of Valsoft Corporation's family of operating groups, recognized as a global leader in acquiring and nurturing vertical market software companies. We specialize in industries where deep expertise truly makes an impact.
At Fluent, we collaborate closely with founders to scale their businesses effectively. Our approach combines hands-on operators, proven playbooks, and ample resources to catalyze growth, ensuring your business doesn't just survive but thrives.
We are an innovative investment group utilizing AI and an agentic mindset to unlock unprecedented growth across our portfolio. By integrating intelligent automation and cutting-edge technology into our operations, we empower our partners to move swiftly, adapt intelligently, and prepare for future challenges.
About the Opportunity
Join us in revolutionizing AI-powered customer service, with our flagship deployment positioned with one of the largest enterprises in the building materials sector. This unique and high-impact role blends enterprise consulting with hands-on AI product development.
As an AI Solutions Engineer, you will oversee the entire client engagement lifecycle for our AI voice agent rollout in Sydney. This ranges from establishing trust with executives in the boardroom to configuring conversation flows in a technical setting. You will be the face of our product and the driving force behind its success.
This role transcends traditional consulting or engineering positions; it requires a hybrid builder-consultant who can bridge the gap between business challenges and technical solutions, and actively contribute to building those solutions.
What You'll Do
Client Ownership
- Act as the primary liaison for stakeholders across Customer Service, Operations, IT, and Digital sectors.
- Foster trusted relationships with senior leaders and operational staff alike.
- Communicate effectively with both executives and frontline managers, tailoring your message appropriately for each audience.
- Serve as the vital link between client requirements and our core engineering team.
Technical Delivery
- Map comprehensive customer service workflows and pinpoint the highest-value automation opportunities.
- Design and configure conversational AI flows for voice interactions.
- Integrate the AI voice agent with the client's existing systems (CRM, ERP, order management).
- Prototype, test, and iterate swiftly using real-world call data.
- Define and track key performance metrics to ensure project success.

