About the job
Paytm Intelligence builds AI platforms focused on two main areas: AI inference infrastructure and agent-based AI solutions. The team’s goal is to help enterprises move beyond experimentation and achieve reliable, production-ready AI deployments that deliver measurable business results. In the agentic AI space, Paytm is developing tools like Outreach Manager, CLM agents, and specialized AI agents to automate and optimize complex customer journeys across sales, service, and operations. These systems go further than standard chatbots by coordinating workflows, making decisions, and taking actions across multiple enterprise platforms.
Role overview
The AI Solutions Architect will guide enterprise clients through the integration of AI-driven workflow automation. This position connects business process transformation, AI systems, and enterprise sales. The architect works closely with clients to understand their workflows, identify automation opportunities, and design agentic solutions that drive results such as cost savings, improved conversion rates, and better customer experiences.
This role is based in Noida or Bengaluru and requires 7-10 years of experience in AI solutions or enterprise sales engineering.
What you will do
- Customer journey and workflow design: Map customer journeys across sales, support, and operations. Identify high-impact areas for automation. Develop agent-driven workflows that span systems and teams.
- Solution architecture: Design agentic AI systems, including orchestration, APIs, and integrations. Build scalable architectures that connect LLMs, business rules, and enterprise systems.
- Business value articulation: Translate technical solutions into clear, quantifiable outcomes such as cost reductions and improved conversions. Support deal teams with ROI narratives.
- POC and deployment: Lead proof-of-concept initiatives with defined success metrics. Oversee the transition from POC to production deployment.
Requirements
- 7-10 years of relevant experience in AI solutions or enterprise sales engineering
- Experience designing and integrating agent-based AI systems
- Strong understanding of enterprise workflows and automation opportunities
- Ability to communicate business value and technical concepts to diverse stakeholders
- Located in Noida or Bengaluru

