About the job
At NiCE, we embrace challenges that push boundaries. Our ambition drives us to innovate and set unparalleled standards. If you share our vision of transforming technology and want to ignite your career, we invite you to join us.
AI Software Engineer – Cloud AI Platforms
NICE is at the forefront of revolutionizing cloud operations through the power of AI. We are developing intelligent platforms that analyze system behaviors, automate workflows, and enhance operational efficiency at scale. If you are passionate about deploying AI beyond traditional roles, this is your chance to tackle significant challenges.
What does this role entail?
As part of our team, you will contribute to the creation of AI-powered operational platforms that seamlessly integrate with monitoring systems, CI/CD pipelines, ticketing tools, and cloud infrastructures. Your focus will be on designing and implementing intelligent workflows, integrating AI models, and constructing scalable systems that simplify and automate complex operations.
This is a hands-on position that emphasizes the development, integration, and scaling of AI-driven solutions in live environments.
How will you contribute?
- Develop and scale AI-driven workflows and automation systems
- Create integrations with monitoring platforms, ticketing tools, CI/CD pipelines, and cloud services
- Design and implement APIs, tools, and data pipelines that facilitate AI-driven decision-making
- Engage in LLM integrations, model training, PII redaction solutions, prompt engineering, and orchestration layers
- Transform real-world operational issues into automated, intelligent solutions
- Collaborate with Product, SRE, and Infrastructure teams for seamless end-to-end solutions
- Enhance system performance, reliability, and observability
Key Responsibilities
- Design and develop scalable backend systems for AI-driven platforms
- Build and maintain AI integrations, workflows, and automation pipelines
- Implement REST APIs, microservices, and event-driven architectures
- Work with both structured and unstructured data

