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AI Enablement Specialist

Lightspeed Commerce Inc.Ottawa, ON, Canada
Hybrid Full-time CA$85K/yr - CA$85K/yr

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Experience Level

Experience

Qualifications

What you’ll bring to the team: Demonstrated experience in developing and training others on low-code/no-code automation platforms such as Glean, Relevance.ai, Zapier, Workato, or similar enterprise automation tools. Strong problem-solving skills and the ability to communicate complex technical concepts to diverse audiences. Proficient in project management methodologies and familiar with agile frameworks. Exceptional organizational and time management skills.

About the job

Hello! We appreciate your interest!

Are you on the lookout for an exciting new role or simply exploring the dynamic landscape of AI and automation? If so, you may have found the perfect opportunity!

Lightspeed is on the hunt for an AI Enablement Specialist to become a driving force behind our Enterprise Search & No-Code Agentic AI Platform. In this hybrid position, you will report directly to the Head of IT, balancing technical execution with business integration to foster a transformative Agent-Powered Workforce. Your role will be pivotal in delivering comprehensive training, facilitating advanced technical enablement, and guiding teams to discover and assess impactful AI use cases through our innovative AI Labs methodology.

Your responsibilities will include:

  • Championing the successful implementation of Project Sidekick throughout the organization.
  • Providing Level 2/3 technical support for intricate issues related to agent development, workflow logic, and tool integrations.
  • Assisting with platform configuration and connector integrations (e.g., Google Workspace, Slack, ServiceNow), ensuring permission accuracy and effective data ingestion.
  • Developing, testing, and refining proof-of-concept (POC) No-Code Agents to showcase feasibility and business benefits.
  • Maintaining in-depth knowledge of the Agent Builder environment and associated productivity tools (e.g., Atlassian, Miro, Monday.com).
  • Designing and delivering impactful training programs focused on advanced Enterprise Search and agent utilization.
  • Training and overseeing a network of internal “AI Champions” to enhance adoption across various departments.
  • Collaborating with People & Culture and Communications to implement internal marketing initiatives that promote awareness and highlight successful use cases.
  • Conducting AI Labs workshops, guiding teams through mapping workflows and identifying pain points.
  • Validating and refining AI use cases by converting business needs into measurable, feasible Agent requirements.
  • Managing and prioritizing the Agentic AI backlog, aligning initiatives with high-value, repeatable tasks identified through AI Labs.
  • Contributing to the broader IT team's efforts to achieve organizational goals, even when it encompasses tasks beyond your immediate role.

About Lightspeed Commerce Inc.

Lightspeed Commerce Inc. is a leading provider of cloud-based commerce solutions. We empower businesses around the globe to simplify their operations and enhance customer experiences through innovative technology.

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