AI Enablement Program Manager

About Us Suger empowers revenue teams to enhance their sales effectiveness by streamlining the transaction processes within cloud marketplaces. Our innovative platform simplifies the buying and selling experiences across major cloud providers like AWS, Azure, Google Cloud, Alibaba, Oracle, and Snowflake, enabling our customers to manage and grow their deals more efficiently. Our rapid growth stems from our position as the comprehensive orchestration solution for the burgeoning B2B Cloud Marketplaces, harnessing AI and integrating seamlessly with essential systems. Currently, we serve over 250 B2B clients, from industry giants like Snowflake and Intel to agile startups such as Glean and Vanta. Role Overview As a Customer Success Manager specializing in Implementation and AI Enablement, you will oversee the entire customer implementation journey. Your primary responsibilities will include driving customer enablement, ensuring successful adoption, and fostering long-term success. This role encompasses:- Ownership of implementation processes- Customer training and enablement initiatives- AI-driven execution and product education Your role will extend beyond customer onboarding; you will teach both customers and Suger’s AI agents how to efficiently navigate cloud marketplace workflows, ensuring that insights are captured, systematized, and leveraged at scale. This position requires a hands-on, technically-oriented individual who enjoys developing repeatable processes and influencing how our product evolves based on real customer interactions.

About Us:At Notion, we empower individuals and teams to create beautiful tools tailored for their life's work. In a digital landscape filled with numerous applications and tabs, Notion serves as a unified platform that seamlessly integrates documents, notes, projects, calendars, and emails, powered by AI to enhance productivity and automate tasks. With millions of users spanning from individuals to large organizations like Toyota, Figma, and OpenAI, Notion is chosen for its versatility and ability to save time and resources.We value in-person collaboration, which is a cornerstone of our company culture. All team members are required to work from our offices on Mondays, Tuesdays, and Thursdays—designated Anchor Days. Additional in-office workdays may be required for specific teams or roles.About the Role:As the inaugural Enablement Program Manager within our Customer Success team, you will play a pivotal role in transforming our customer engagement through advanced technical capabilities, effective AI workflow adoption, and the development of scalable operational processes. Your mission will be to translate strategic objectives into actionable enablement initiatives, including programs, playbooks, manager toolkits, and training experiences that foster positive behavioral changes in the field. Collaborating closely with CS leadership and cross-functional go-to-market (GTM) stakeholders, you will ensure our Customer Success Managers (CSMs) are equipped, confident, and prepared to achieve measurable outcomes for our clients.What You'll Achieve:Oversee the comprehensive enablement strategy for the evolution of the Customer Success role, converting transformation priorities into a detailed program roadmap encompassing training, certification, manager activation, and reinforcement.Collaborate with CS leaders and frontline managers to identify performance gaps, define critical skills and behaviors, and deliver enablement that promotes adoption.Design and implement high-quality, ongoing learning experiences, including live sessions, workshops, self-service modules, and in-the-flow resources, ensuring exceptional facilitation and production quality.Develop and maintain essential Customer Success enablement materials such as playbooks, talk tracks, customer value narratives, discovery guides, success planning templates, and objection handling frameworks.Establish measurement and feedback mechanisms (covering readiness, proficiency, adoption, and business impact) to iterate based on data and insights from the field.Coordinate stakeholder alignment across Enablement, RevOps, Product, Sales, Support, and Customer Experience (CX) to ensure smooth implementation of messaging, processes, and tools.Skills You'll Need to Bring:Proven experience in enablement or training roles, particularly in a customer-focused environment.Strong analytical skills with the ability to utilize data to drive decision-making.Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.Demonstrated ability to manage multiple projects simultaneously and meet deadlines.Experience in designing training programs and learning materials that effectively drive performance.

Join a dynamic team as a Customer Enablement Manager, where you will play a pivotal role in enhancing customer experiences and driving success through innovative solutions. Your expertise will empower clients to make the most of our cutting-edge hiring software.At Lever, we are on a mission to revolutionize the recruitment landscape by providing top-tier organizations with the tools they need to attract and hire exceptional talent. Collaborating with industry leaders like Netflix and Shopify, we are proud to be recognized as one of the best workplaces in San Francisco and across the United States. We believe that our people are our greatest asset, and we are committed to fostering a supportive, people-first culture.

About DecagonDecagon stands at the forefront of conversational AI technology, enabling brands to deliver exceptional concierge-level customer experiences. Our innovative platform empowers industry leaders such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that facilitate personalized and engaging interactions across multiple channels, including voice, chat, email, and SMS.At Decagon, we envision a future where customer experiences are transformed from mundane support tickets to swift resolutions and meaningful conversations. We take pride in being backed by renowned investors who share our ambitious vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.Our dynamic team thrives in an office environment, united by a commitment to excellence and rapid execution. Our core values drive our culture: Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle.About the RoleAs a pivotal member of Decagon’s founding Implementations Team, you will spearhead the development and scaling of our world-class AI Agent implementation function. You will be responsible for crafting and executing the strategy that ensures seamless deployments across complex environments, setting the stage for long-term success for our customers.Your role will involve collaborating closely with customer teams to understand their workflows, designing strategies aligned with their objectives, and instilling confidence in their AI journey. You will work cross-functionally with Sales, Product, and Engineering teams to translate customer needs into successful implementations and sustainable outcomes. Your leadership will guide the team through intricate rollouts, ensuring stakeholder alignment and impactful launches.The ideal candidate will possess a blend of technical savvy, executive presentation skills, and a knack for designing repeatable processes that elevate our implementation standards.In this role, you willLead enterprise AI Agent implementations from initiation to rollout, ensuring smooth execution and user adoption.Create customized strategies that integrate Decagon’s platform with each customer’s business objectives.Work closely with Sales, Product, and Engineering teams to define requirements, configure solutions, and guarantee reliable outcomes.Establish best practices for implementation processes to enhance efficiency and effectiveness.

About Wonderschool Wonderschool is dedicated to ensuring every child has access to high-quality early childhood education, empowering small business owners to successfully launch and develop childcare programs through our innovative software, expert coaching, and robust support. Partnering with government entities, we aim to modernize childcare infrastructure and enhance accessibility. We are at the forefront of creating an industry-defining platform that merges marketplace dynamics, SaaS solutions, and public sector systems, increasingly enhanced by artificial intelligence. Our suite of products enables childcare providers to efficiently manage and grow their businesses, encompassing aspects from enrollment and marketing to licensing, compliance, and daily operations. Our agile, dynamic team is focused on building scalable systems. We value individuals who take initiative, embrace rapid experimentation, and leverage modern technologies—including AI and automation—to amplify their impact. This pivotal role ensures our platform and partnerships yield tangible results for our clients, encompassing successful deployments, strong user adoption, and sustained customer retention.

Join Figma as a Customer Enablement Manager and play a pivotal role in enhancing our customer journey. You will work directly with clients to ensure they are effectively utilizing our tools and services, driving their success and satisfaction. This position involves collaborating with various teams, providing training, and developing resources that empower our users.

About Saris AIAt Saris AI, we are pioneering the future of work within the banking sector from our innovative bases in San Francisco and Montreal. Our applied AI startup is tackling an unprecedented $100 billion annual challenge, which is rapidly expanding, by pushing the limits of multi-turn AI agent systems.Our mission is to address complex automation challenges that necessitate long-context reasoning, tool orchestration across legacy systems, and stringent compliance protocols—where solutions are not yet defined.With a proven track record, we've successfully deployed real agents that manage actual customer workflows. As we expand our customer base and scale our operations, we seek highly technical individuals eager to make a significant early impact.The RoleWe are in search of a dynamic AI Product Manager specializing in Implementation and Onboarding to spearhead AI transformation initiatives in the back offices of banks and credit unions. You will be responsible for guiding customers through their transformation journeys, from initial scoping to full AI deployment, ensuring seamless execution and optimal return on investment. This role merges client-facing collaboration with product-centric documentation and delivery.This position encompasses both customer engagement and product scoping.Your Mission IncludesOverseeing onboarding and implementation across customer departments, ensuring that timelines, scopes, and expectations are synchronized.Conducting discovery calls to identify use cases, edge cases, and integration requirements.Drafting product scoping documents and comprehensive blueprints for agentic AI workflows.Engaging with executive stakeholders, offering clear and compelling insights on how Agentic AI contributes to measurable ROI and transforms operations on a large scale.Collaborating with cross-functional teams including sales, customer success, and product to guarantee customer satisfaction.Who You Are5+ years of experience in implementation, product management, consulting, or enterprise onboarding—preferably with AI products in the banking or credit union sector.Domain experience within the U.S. banking or credit union landscape.Proficient in workflow mapping, use case identification, and translating client needs into product specifications.Excellent communication skills to convey technical concepts effectively to diverse stakeholders.

Join Flex as the Manager of Customer Success AI Content, where you will lead innovative initiatives to enhance customer engagement through AI-driven content strategies. In this pivotal role, you will collaborate with cross-functional teams to develop and implement content that resonates with our users, ensuring a seamless and enriching experience.Your creativity and analytical skills will drive our content efforts, making a significant impact on customer satisfaction and retention. If you are passionate about leveraging AI technologies to elevate customer success, we want to hear from you.

At Neara, we're pioneering the ability to stress-test entire power grids against severe weather events before they even occur.Utilizing cutting-edge machine learning technology, we create engineering-grade, physics-enabled digital twins of electricity grids across four continents, enabling asset owners to address their most significant challenges and implement viable solutions across extensive infrastructures.By simulating extreme weather conditions and structural stress on a network-wide scale, we empower major utility companies to identify risks, optimize their investments, and contribute to a more resilient global energy future.Our team consists of exceptional individuals dedicated to making a real-world impact through AI and machine learning, accelerating processes from data classification to complex scenario analysis. We foster a culture of innovation where every member takes ownership of our mission, and we are looking for smart, creative individuals to help us extend our influence globally.We are on the lookout for a leader who excels in complex project management, customer success, and strategic consulting. This role is for someone who thrives in orchestrating high-stakes enterprise accounts, managing technical workflows, and engaging demanding stakeholders with confidence and independence.You will guide a small team of elite technical professionals. While deep coding expertise is not mandatory, possessing the technical intuition to validate solutions, identify inefficiencies, and ensure optimal team performance is crucial. Your primary objective is clear: to deliver exceptional value to our customers. You are here to tackle real problems, not merely manage contracts.

Cresta is dedicated to transforming every customer interaction into a strategic advantage by harnessing the full capabilities of the contact center. Our innovative platform integrates AI and human intelligence to facilitate the discovery of customer insights, optimize behavioral best practices, automate conversations and streamline inefficient processes, empowering every team member to enhance their productivity and effectiveness. Founded by visionary leaders from Stanford's AI lab, including co-founder Sebastian Thrun, the brain behind Google X and Waymo, our leadership team also features CEO Ping Wu, co-founder of Google Contact Center AI, and Tim Shi, an early member of OpenAI.Our exceptional team consists of AI and ML experts, go-to-market leaders, and prominent investors such as Andreessen Horowitz, Greylock Partners, and Sequoia Capital, along with industry veterans like former AT&T CEO John Donovan. We proudly serve clients like Intuit, Cox Communications, Hilton, and Carmax and have been recognized by Forbes and Bain Consulting as one of the leading private AI companies worldwide.Embark on this exciting journey with us to redefine the workforce through AI. The future of work is now, and it’s happening at Cresta.

About the Role:As an AI Deployment Strategist at F2-ai, you will play a pivotal role in bridging customer success, sales, and engineering teams to guarantee technical precision and effective implementation of our innovative F2 product. You will establish yourself as the go-to expert in AI prompting, serving as the technical foundation for our go-to-market strategy.Your Responsibilities:Assist in the F2 sales process: Participate in prospect and client meetings to resolve technical inquiries related to our product.Manage customer due diligence: Complete InfoSec questionnaires and enhance our due diligence knowledge base continuously.Review reports produced by users, identify issues, and collaborate with engineering to ensure customers derive value from our AI solutions.Develop prompts: Craft natural language prompts tailored to specific customer requirements to guarantee accurate and relevant report outputs.Conduct light technical implementations, such as configuring Single Sign-On (SSO) or establishing custom data retention policies.Maintain CRM hygiene: Ensure data is clean and structured to support the scalability of customer success and sales teams.Act as the customer advocate to the engineering team, providing valuable feedback that aids in product enhancement.Who You Are:You are a dynamic professional adept at translating technical language for engineers and customers alike. Your experience with enterprise buyers enables you to convey complex systems in a straightforward manner, fostering cross-functional collaboration that leads to impactful results.Experience in prompt engineering and working with LLMs and AI SaaS tools.Familiarity with enterprise information security concepts and due diligence procedures.Excellent communication skills, commercially astute, customer-focused, and technologically proficient. You can simplify complex ideas for non-technical audiences.Proficient in project management of intricate workflows and technical deliverables without the need to write production code.Strong technical aptitude and willingness to enhance your coding skills.

Backstory, formerly known as People.ai, develops AI-driven solutions designed for sales teams. The company draws on more than a decade of experience training AI models on large volumes of sales interactions. This expertise enables Backstory to deliver real-time, accurate answers within existing AI workflows, helping sales teams make informed decisions quickly. Sales leaders at organizations like Red Hat, Five9, Palo Alto Networks, Iron Mountain, TransUnion, and Randstad rely on Backstory for insights that fit real business scenarios, supporting better deal management and revenue growth. By connecting key signals to the right accounts and opportunities, Backstory gives teams a clear view of current activities and recommended next steps. Clients from sectors such as enterprise, cybersecurity, data analytics, and defense use Backstory to support significant pipeline and revenue goals. The company is recognized by Gartner, Forrester, Inc. 5000, Y Combinator Top Companies, and Forbes AI 50. Backstory is based in San Francisco and backed by ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures, and Mubadala Capital. Role overview The Senior Go-To-Market Enablement Manager will design and scale both onboarding and ongoing enablement programs for the go-to-market teams. This role ensures that every new hire develops strong product knowledge and go-to-market skills from the start, and continues to build expertise as Backstory’s products and the market evolve. What you will do Collaborate with Product, Marketing, Sales, and Customer Success to identify enablement needs Develop and implement programs that address onboarding and continuous learning Drive improvements in ramp-up time, productivity, and pipeline generation through targeted enablement initiatives

At ConductorOne, we are pioneering the future of identity security with our AI-native platform that safeguards every identity, whether human, non-human, or AI. Our solution combines powerful automation and platform-level AI with ready-to-use connectors, delivering centralized access visibility, fine-grained controls, just-in-time access, and automated user access reviews across all applications. Our platform is user-friendly, quick to implement, and is trusted by leading enterprises like DigitalOcean, Instacart, Ramp, and Zscaler.We are excited to enhance our customer success team and are in search of a talented individual with a strong technical background in SaaS. This individual will thrive on delivering hands-on implementation work and will be instrumental in helping customers swiftly get started with our platform. As the go-to expert, you will guide small to mid-sized accounts through the onboarding process, provide technical training, and ensure they derive value from our services promptly. This role is ideal for someone who enjoys working directly with customers on configuration tasks and developing scalable processes.

Role overview Broccoli is hiring a Head of AI Success based in San Francisco. This leadership role shapes how artificial intelligence enhances the customer experience. The position involves collaborating across the company to implement AI strategies that help clients reach their objectives. What you will do Guide the integration of AI into customer-facing services Partner with teams from multiple departments to deliver AI-powered solutions Use expertise in AI technologies and customer relationship management to refine Broccoli's offerings Make sure clients gain clear value and satisfaction from the company’s AI initiatives Requirements Solid background in artificial intelligence technologies Experience managing customer relationships Skilled at working with cross-functional teams Track record of delivering measurable results for clients

At Krea, we are pioneering the future of AI-driven creative tools tailored for artists, designers, and studios. Our vision is to create AI that is not only intuitive and controllable but also fundamentally enhances the creative process. We see AI as a transformative medium that encompasses text, images, video, sound, and even 3D art.We are in search of a Founding Customer Success Manager who will ensure our clients derive significant value from Krea. From initial onboarding to fostering deep and long-lasting adoption, you will collaborate closely with creative teams, guiding them through our workflows while serving as the vital link between customers, our product, and sales teams.

Join Us in Combating the Escalating Wildfire Crisis with Cutting-Edge AI and IoT SolutionsAbout UsThe Challenge: Every second counts when it comes to fire response. Climate change is intensifying wildfire occurrences, leading to longer fire seasons, drier conditions, and stronger winds. As a result, ignitions spread quickly, endangering more communities. Currently, wildfires are primarily reported by bystanders through 911 calls, which can delay detection, verification, and response times. Fire authorities require more efficient methods to identify, confirm, and localize fires, enabling them to act swiftly and prevent small incidents from escalating into catastrophic fires.About Pano AI: We are a rapidly growing hybrid-remote startup with over 150 passionate individuals, headquartered in San Francisco. As a leader in early wildfire detection and intelligence, we empower fire professionals to respond more effectively and safely to wildfires. Our innovative platform integrates advanced hardware, software, and artificial intelligence to provide real-time intelligence and enhance coordination among responders. By utilizing a network of ultra-high-definition, 360-degree cameras positioned at strategic locations and incorporating satellite data, Pano AI delivers immediate actionable insights to combat threats in specific geographic regions.Recognized by TIME as one of the 100 Most Influential Companies of 2025, and featured by MIT Technology Review as one of the top 15 climate tech companies to watch in 2024, Pano AI has garnered accolades from Fast Company as one of the Top 10 Most Innovative Companies in AI of 2023. Our innovative solutions have also been highlighted in leading publications such as the Wall Street Journal and Bloomberg.

About Bland AI Bland AI builds advanced AI phone agents that help companies transform how they communicate with customers. Backed by Emergence Capital, Y Combinator, and founders of PayPal and Twilio, Bland AI has raised $65 million to drive innovation in voice automation. The team of 60 supports clients like Better.com, delivering scalable, friendly conversations through AI-powered solutions. Role Overview: Customer Success Manager (Technical Account Manager) This role is based in San Francisco and focuses on guiding customers through the post-sales journey. The Customer Success Manager will own customer relationships, develop strategic plans, and ensure that clients see clear value from Bland AI’s technology. As the founding Technical Account Manager, this person will play a key role in stabilizing accounts, surfacing risks, and identifying opportunities for growth and feedback. What You Will Do Drive Customer Success: Oversee the customer journey after the sale, ensuring rapid onboarding, achievement of KPIs, and clear ROI. Address issues early, guide clients to high-impact use cases, and make each deployment a success for both sides. Collaborative Problem Solving: Work closely with engineers to resolve technical issues and keep customer operations running smoothly. Proactive Technical Support: Educate customers on best practices, new features, and ways to optimize their use of Bland AI products. Customer Growth & Expansion: Identify new use cases, develop expansion strategies with clients, and turn insights into actionable plans for growth. Effective Communication: Communicate clearly with stakeholders at every level, translating complex AI features into practical recommendations.

As a Senior AI Success Manager at Braze, you will play a pivotal role in guiding our clients through their journey to leverage artificial intelligence for enhancing customer engagement. You will be responsible for developing strategies that ensure our clients achieve their desired outcomes, while also providing expert insights on AI capabilities within our platform.Your expertise will help drive the adoption of AI technologies, enabling businesses to create personalized experiences for their customers. You will collaborate closely with product teams to provide client feedback and influence the development of future AI features.

FieldAI is at the forefront of revolutionizing the interaction between robots and the real world. Our mission is to develop risk-aware, reliable, field-ready AI systems that tackle some of the most challenging problems in robotics, thereby unlocking the full potential of embodied intelligence. Rather than depending solely on off-the-shelf solutions or transformer-only architectures, we adopt a pragmatic approach that fuses cutting-edge research with real-world application. Our solutions are currently implemented on a global scale, and we continually enhance performance through rapid iterations driven by actual field usage. Based in San Francisco, our dedicated team is focused on delivering FieldAI’s innovative technology to our customers through effective sales, customer success initiatives, and solutions engineering. We work closely with clients to comprehend their operational requirements, translate real-world challenges into practical robotics solutions, and facilitate successful technology adoption in complex, unstructured environments.We are searching for a Senior Customer Success Manager who will take charge of strategic customer relationships within our construction sector accounts, ensuring the effective adoption of FieldAI’s technology in the field. This position blends relationship management, operational problem-solving, and cross-functional execution. You will be a trusted partner to our customers, guiding them through deployments, promoting technology adoption, resolving issues, and ensuring they derive measurable value from our robotics platform.This role is ideal for someone who thrives in fast-paced customer environments and is eager to play a pivotal role in scaling customer success at a pioneering robotics company. The ideal candidate will be invigorated by the prospect of establishing deep customer partnerships, tackling complex operational challenges, and serving as the voice of the customer internally as FieldAI expands its footprint in the construction market.