About the job
About Decagon
Decagon stands at the forefront of conversational AI, enabling brands to provide exceptional concierge customer experiences.
Our cutting-edge technology empowers renowned enterprises such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that facilitate personalized and enriching interactions across various channels, including voice, chat, email, and SMS.
We envision a future where customer interactions transcend traditional support tickets and hold music, evolving into quicker resolutions, engaging conversations, and enduring relationships. Our vision is supported by distinguished investors like a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.
As an in-office company, we are motivated by a collective commitment to excellence and agility. Our core values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — define our collaborative work culture.
About the Team
The Agent Success team at Decagon is pivotal in optimizing the customer experience with our product. Collaborating with a talented and dedicated team of Agent Success Managers (ASMs), you will develop best practices, assist customers through significant implementations, and infuse customer insights into our product strategy. Together, we define how to deliver value to our enterprise clients as the company continues to grow.
About the Role
As a vital member of the Agent Success team, your role will involve partnering closely with clients to guide them through deployments, support user adoption, and ensure they have the necessary tools and insights to achieve impactful results. You will collaborate across functions with Product and Engineering to identify customer needs, troubleshoot issues, and enhance our technology's performance in real-world contexts. This position combines relationship management with practical execution, making it perfect for someone who thrives in a dynamic environment and desires to make a tangible impact in a rapidly expanding company.

