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Advisory Solution Consultant - Higher Education

ServiceNowAnn Arbor
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

To excel in this role, you should possess:Experience in integrating AI into business processes, decision-making, or problem-solving, which may involve utilizing AI-powered tools, automating workflows, analyzing AI-driven insights, or understanding AI's potential implications in your field. A minimum of 7 years of pre-sales solution consulting or sales engineering experience. Strong proficiency with the ServiceNow platform or substantial technical expertise with cloud software solutions. Experience in Higher Education Solution Software sales. A track record of effective collaboration with product management, product marketing, partners, and professional services. Competence in territory management, including pipeline development and partnering with Sales to ensure execution excellence. Willingness to travel as necessary.

About the job

Join our dynamic Higher Education Solution Consulting team at ServiceNow and play a pivotal role in shaping our future success by driving sales for our innovative solutions in Employee Experience, Customer Workflow, and ITX. As a hands-on technical consultant, you will work closely with Sales, Product Management, and executive leadership to optimize solution delivery and positioning throughout sales cycles.

Key Responsibilities:

  • Act as a technical and domain expert to support product sales within a client-facing sales team.
  • Facilitate discovery workshops to identify customer challenges and showcase product demonstrations that align with their needs.
  • Address technical inquiries and product feature questions from customers, channel partners, and ServiceNow colleagues.
  • Convey customer feedback to product management regarding enhancements that could provide additional value.
  • Collaborate with fellow Solution Consultants to share best practices and reusable resources, enhancing the team's overall effectiveness.
  • Stay informed on competitive landscapes and market differentiators.
  • Assist in marketing initiatives, including executive briefings, conferences, user groups, and trade shows.

About ServiceNow

At ServiceNow, we harness technology to make the world work for everyone, and our talented workforce makes it possible. Our rapid pace of innovation is driven by a commitment to serving our customers and communities in ways that are unmatched. By joining us, you'll become part of a proactive team of change makers who are fueled by curiosity and a passion for ingenuity. We believe that the best work happens when individuals are empowered to thrive in their personal and professional lives, and we strive to create an environment where everyone can achieve their unique aspirations. Together, we dream big, support one another, and work towards collective success. With over 7,700 customers, we proudly serve approximately 85% of the Fortune 500® and are honored to be recognized among the FORTUNE 100 Best Companies to Work For® and the World's Most Admired Companies™. Explore more about our culture on our Life at Now blog and enjoy insights from our YouTube channel.

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