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Account Manager at MERGE | Boston, MA

MERGEBoston, MA
On-site Full-time $62K/yr - $75K/yr

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Experience Level

Experience

Qualifications

To excel in this role, you should have:A proven ability to manage multiple projects simultaneously while maintaining high standards of quality and client satisfaction. Strong written and verbal communication skills. A proactive mindset with a focus on problem-solving and collaboration. Experience in account management or client services within a marketing or technology environment is preferred.

About the job

At MERGE, we pride ourselves on being Built Different. As a leading marketing and technology agency, we specialize in the critical intersection of health and wellness—where the human touch is paramount. By integrating storytelling with technology, we transcend conventional engagement to implement Whole Human Marketing. This innovative approach acknowledges the multifaceted nature of humans and leverages AI to make every brand interaction feel intuitive, context-aware, and relevant.

Our dedication to human-centric innovation is the glue that binds us together and drives us forward. United by our guiding principle, we aim to connect people with brands to foster healthier, happier lives.

Advance Your Career at MERGE

At MERGE, we are committed to cultivating an enriching work environment where talented and driven individuals can thrive. We foster an atmosphere that encourages innovative thinking and emotional engagement, empowering our team to produce the best work of their careers.

As our Account Manager, you will…

Support the daily operations of assigned account(s), coordinating seamlessly with the client brand team and external partners to develop effective strategies. As an agile member of our team, you will handle frequent client inquiries and collaborate internally to provide exceptional thought leadership and top-tier work. This role will also begin to showcase a strategic understanding of client business needs and provide reliable support to the team.

Your Responsibilities Include:

  • Assisting in all aspects of account services and client management as directed.
    • Actively participating in internal and client status meetings.
    • Effectively communicating client feedback to the cross-functional agency team and keeping the team informed of any changes or updates to accounts promptly.
    • Assisting in managing projects through the client review process.
    • Gaining insight into the brand's strategic imperatives.
    • Assisting in tactical planning.
    • Developing and submitting internal documentation per agency SOP.
  • Possessing a working knowledge of all agency processes and collaborating effectively with the internal team to ensure timely project progress; assessing and monitoring team and job productivity/efficiency.
  • Monitoring the financial status of accounts.
    • Tracking hours and production expenses.
    • Approving billing and invoices, coordinating with finance to manage hours.
  • Preparing materials for client reporting with oversight.

About MERGE

MERGE is a unique marketing and technology agency focused on health and wellness, where the emphasis on human impact is crucial. Our innovative approach combines storytelling with advanced technology to create meaningful brand experiences, driving engagement in a way that resonates deeply with consumers.

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