Account Manager at Fresha | Madrid

About the Role airapps is looking for a Community Manager based in Madrid. This position focuses on building strong connections with our user community and supporting engagement across our platforms. What You Will Do Develop and implement strategies to grow and support the community Manage online platforms and keep conversations active Listen to feedback and make sure members feel valued Build relationships with users and encourage participation Who We’re Looking For Experience managing online communities or similar roles Strong communication skills Comfort working with digital platforms Interest in connecting with people and supporting community initiatives This role is based in Madrid and offers the chance to shape how our users interact and connect with airapps.

Location: Madrid, Comunidad de Madrid, Spain About SAMY SAMY helps brands communicate and grow in a social-first world. With a team of more than 1,000 professionals in 18 countries and 15+ offices, we deliver digital campaigns for over 100 clients across Europe, the U.S., and Latin America. Our work combines research, creative strategy, technology, and influencer marketing to drive measurable engagement and results. Role Overview The Community Manager will nurture and grow brand communities with a focus on social platforms. This position translates strategy into authentic, engaging conversations tailored to each account’s voice. The role works closely with the Social Media Manager, using data and performance metrics to guide decisions and improve engagement quality. What You Will Do Work with the Social Media Manager to plan monthly content. Share community insights to improve the content calendar and messaging. Identify cultural trends and real-time conversation opportunities. Oversee and manage brand profiles on platforms like Meta, TikTok, WhatsApp, LinkedIn, and others. Publish content adapted to each platform’s format, timing, and audience. Keep tone and organization consistent across all channels. Respond quickly to messages, comments, and mentions, prioritizing quality engagement. Develop and update response guidelines that match the brand’s voice. Use outreach tactics to boost conversations when relevant. Track and analyze brand sentiment and community discussions. Support reporting by providing clear analyses of engagement and community metrics. Spot alerts and opportunities to improve digital community management.

About the Communications Internship Bursong Global Careers is looking for a Communications Intern in Madrid. This role gives direct experience with communication strategies in an international setting. Interns collaborate with team members on projects that support the company's brand and outreach.

About Us:Burson is a pioneering leader in global communications, dedicated to generating value for our clients through strategic reputation management. Our specialized teams leverage cutting-edge technology and innovative creativity to help brands redefine their reputations into powerful competitive advantages. At Burson, you will be part of a vibrant global community of lifelong learners, constantly pushing the boundaries of innovation.As a member of WPP (LSE/NYSE: WPP), the creative transformation powerhouse, we invite you to explore more about us at bursonglobal.com and connect with us on LinkedIn and Instagram.We are always eager to discover exceptional talent. If you are a seasoned communications professional (in Health, Public Affairs, Corporate, Consumer, Digital, etc.) interested in joining our outstanding team in Madrid, we would love to hear from you. Please submit your CV here.We may have unadvertised positions available or can keep you informed about future opportunities.We seek individuals passionate about storytelling and inspiring change. Curiosity is key at Burson; we thrive on challenging the status quo to deliver innovative solutions for our clients.

Join Aircall, a unicorn and AI-driven customer communications platform, trusted by over 22,000 companies globally to enhance revenue, resolve issues swiftly, and expand customer-facing teams. We are revolutionizing customer communications by integrating voice, SMS, WhatsApp, and AI into a cohesive workspace.Our drive stems from a straightforward principle: empower teams to work smarter, not harder. Our AI Voice Agent automates routine calls, AI Assist simplifies post-call tasks, and AI Assist Pro offers real-time guidance, enabling individuals to excel in their roles. The outcome? Increased revenue, expedited resolutions, and teams that scale with assurance.Headquartered in Paris with a robust North American base in Seattle, Aircall also has teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We pride ourselves on building a product that delights customers and a rapidly growing business, supported by top-tier investors and propelled by swift AI advancements across various product lines.At Aircall, you will become part of a dynamic company. We are ambitious, product-focused, and execution-oriented, fostering visible impact, rapid decision-making, and authentic growth.Our Work Culture at Aircall: We prioritize customer satisfaction, leverage data, and strive for meaningful outcomes. We cherish ownership, ongoing learning, and thoughtful speed. If you thrive in a collaborative, fast-paced atmosphere where trust and impact are paramount, you'll feel right at home.We are in search of an enthusiastic and dedicated Staff Engineer to join our expanding engineering team and serve as a technical leader across various engineering groups.In this role as a Staff Engineer, you will drive influence across teams and domains, lead the delivery of solutions on cross-functional and strategic projects, and act as a technical leader within the engineering organization. You will uphold quality standards and promote the adoption of best practices in architecture, security, and DevOps.Quality, excellence, and agility are the cornerstones of our delivery processes, and you will help elevate these standards. Proficient in NodeJS and Typescript back-end stacks, tailored to each requirement, you will always ensure optimal hosting solutions.

Join aircall, a leading unicorn in the customer communications space, revolutionizing how businesses engage with their customers through an AI-powered platform. With over 22,000 global clients, we merge voice, SMS, WhatsApp, and AI into a unified workspace that enhances team efficiency and customer satisfaction.Our mission is simple: empower teams to achieve more by working smarter. Our innovative AI Voice Agent automates routine calls, while AI Assist streamlines post-call tasks, and AI Assist Pro provides real-time insights to optimize performance. This results in increased revenue, quicker issue resolution, and scalable teams.Headquartered in Paris, with a robust presence in North America through our Seattle office, we also have teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Our product is beloved by customers, and our rapid growth is supported by top-tier investors and cutting-edge AI advancements across our offerings.Our Work Culture: At aircall, we prioritize customer focus, data-driven decision-making, and significant outcomes. We cherish ownership, continuous learning, and a sense of urgency. If you thrive in a collaborative and fast-paced environment where trust and impact are valued, you will fit right in.As a Software Engineer, you will play a pivotal role in designing, developing, deploying, and maintaining critical business features that enhance customer value. Your day-to-day will involve ensuring operational excellence, utilizing metrics, and adhering to best practices.Driven by quality, excellence, and agility, you will help elevate our delivery processes. Leveraging NodeJS and Typescript within our AWS-hosted environment, you will create resilient services that seamlessly integrate with essential customer tools such as CRM, Helpdesk, and E-Commerce platforms.

Join Aircall, a unicorn and AI-driven customer communications platform that empowers over 22,000 companies globally to optimize revenue, enhance issue resolution speed, and scale their customer-facing teams. We are transforming customer communications by integrating voice, SMS, WhatsApp, and AI into one cohesive workspace.Our growth is fueled by a fundamental principle: enabling teams to work smarter, not harder. With our AI Voice Agent automating routine calls, AI Assist simplifying post-call tasks, and AI Assist Pro offering real-time support, our teams can focus on delivering exceptional results. This translates to increased revenue, quicker resolutions, and teams growing with assurance.Headquartered in Paris with a robust North American presence in Seattle, Aircall operates across major cities including Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Our innovative product is beloved by customers, and we are rapidly scaling with the support of world-class investors, driven by cutting-edge AI advancements across our product suite.At Aircall, you will be part of a dynamic organization. We are ambitious, product-focused, and execution-oriented, characterized by impactful contributions, swift decision-making, and genuine growth.Our Working Philosophy: We prioritize customer satisfaction, leverage data insights, and are committed to achieving significant outcomes. We value responsibility, continuous learning, and thoughtful agility. If you thrive in a collaborative and fast-paced environment where trust and impact are paramount, you will find your place with us.About the Role: We are actively seeking a Database Engineer with a platform-oriented mindset to reinforce our Infrastructure department. In this position, you will not merely handle support tickets or adjust SQL queries; rather, you will act as a force multiplier and an facilitator, with a keen focus on reliability and scalability. Your mission will involve transforming your extensive database knowledge into tools and platforms that simplify database management and observability for our product engineers. You will create

Join Aircall, a unicorn and AI-driven customer communications platform, serving over 22,000 companies globally. We are innovating the way businesses communicate by seamlessly integrating voice, SMS, WhatsApp, and AI into a unified workspace.Our growth stems from a straightforward principle: empower teams to work more efficiently. Our AI Voice Agent automates routine calls, AI Assist enhances post-call tasks, and AI Assist Pro provides real-time support, enabling individuals to excel in their roles. This leads to increased revenue, quicker resolutions, and confident team scalability.With headquarters in Paris and a robust North American presence in Seattle, alongside teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City, we have developed a beloved product and a rapidly expanding business, supported by top-tier investors and driven by swift AI advancements across various product lines.At Aircall, you will be part of a dynamic organization. We are ambitious, focused on product excellence, and committed to execution, ensuring visible impacts, quick decisions, and genuine growth.Our Work Culture: We are deeply customer-focused, data-informed, and dedicated to delivering significant outcomes. We prioritize ownership, ongoing learning, and a thoughtful pace. If you thrive in a collaborative, fast-paced setting where trust and impact are key, you will feel right at home here.Role Overview:As a Senior Backend Software Engineer, you will play a crucial role in designing, developing, deploying, and maintaining essential features that enhance customer value through voice integration.You will be expected to advocate for best practices and provide mentorship within your team and across the engineering department.We are driven by quality, excellence, and agility, and you will contribute to elevating these standards.Utilizing a diverse range of backend technology stacks, tailored to meet specific needs and consistently hosted on AWS, we create resilient services that add value to voice integration and seamlessly connect with our clients' critical business tools such as CRM, Helpdesk, E-Commerce, and more.

Join AccorHotels as a General Manager in the vibrant city of Madrid! As a leader in the hospitality industry, you will play a pivotal role in driving operational excellence and guest satisfaction. Your responsibilities will include overseeing daily operations, ensuring high service standards, and leading a dynamic team.

Role Overview:As a Community Manager & Consumer Care Specialist, your primary responsibility will be to oversee and facilitate proactive communication across various digital channels, ensuring alignment with customer needs and maintaining high levels of satisfaction.Team Collaboration:Join our dynamic EPIC team within the Engagement department, dedicated to enhancing brand-consumer relationships for optimal customer interaction. You'll engage in impactful projects that foster meaningful connections at all levels, within a self-managed environment that encourages innovative project leadership.About Us:We are a global leader in Customer Experience, harnessing data to craft personalized experiences and implement strategies that resonate. Our mission is to innovate and revolutionize organizational engagement, facilitating solutions that enhance our clients' digital transformation journeys. Our unique culture is anchored in the EPIC model (Strategy, Purpose, Identity, Culture), promoting self-management, transparency, and collaboration.Your Responsibilities: Manage the monthly social media content calendar, serving as the key point of contact for client inquiries. Publish the content plan, respond to comments and queries, and cultivate consumer relationships while identifying emerging trends. Oversee social media and customer care channels, including email and phone interactions. Promote selected content across social networks. Participate actively in team meetings to provide project status updates and contribute to content creation. Generate monthly performance reports for Social Media and Customer Care. Research current trends in social media to inform content development for brands and clients. What We Seek: Proficient in managing social media platforms and staying updated on industry news. Detail-oriented, organized, and consumer-focused. Outgoing individual who enjoys customer service and fostering engagement. Fluent in German (C2 level) and English. Preferred: Knowledge of Spanish or an additional language.

As a Community Manager (Events) at Binance, you will play a pivotal role in engaging with our vibrant community by organizing and managing events that resonate with our users. Your fluency in Spanish and Portuguese will be essential in fostering connections and enhancing our presence in the Latin American market.This is an exciting opportunity for a dynamic individual who is passionate about community engagement and event management. You will work closely with cross-functional teams to create unforgettable experiences that promote our brand and strengthen our community ties.

Greetings! We are Fever, a premier technology platform dedicated to culture and live entertainment.Our mission is to make culture and entertainment accessible to everyone. Utilizing our innovative technology and data-driven strategies, we are transforming the way individuals engage with live events. Each month, over 300 million people across more than 40 countries discover remarkable experiences through our platform, while we empower event creators to scale and innovate, reaching diverse audiences.Our achievements include partnerships with industry giants like Netflix, F.C. Barcelona, and Primavera Sound, presenting award-winning experiences, all supported by leading global investors! Quite impressive, right? To fulfill our mission, we seek proactive individuals who are enthusiastic about shaping the future of entertainment! Are you ready to join us on this journey?About the role:Our Office Management department is expanding, and we are on the lookout for a talented professional to join our team at our Madrid office. Your primary responsibilities will include:Overseeing the general maintenance and replenishment of office supplies.

Join aircall, a leading AI-driven customer communication platform, as we innovate the way businesses interact with their customers. With over 22,000 companies relying on our services, we integrate voice, SMS, WhatsApp, and AI into a unified workspace designed to enhance efficiency and drive revenue.Our vision is simple yet powerful: empower teams to work smarter, not harder. With tools like our AI Voice Agent for automating routine calls and AI Assist Pro for real-time guidance, we ensure that our teams can achieve peak performance and fast resolutions.Headquartered in Paris, with a strong presence in North America and multiple offices including Madrid, London, and New York City, aircall is backed by top-tier investors and is rapidly evolving through AI innovation across various product lines.At aircall, you will be part of a dynamic and ambitious team focused on impactful results. We prioritize ownership, continuous learning, and agile practices. If you thrive in a collaborative and fast-paced environment, you will flourish here.We are seeking a dedicated and enthusiastic Senior Software Engineer to enhance our engineering department and contribute to our innovative projects.In this role, you will oversee the design, development, deployment, and maintenance of essential features that deliver significant value to our customers. You will champion operational excellence and best practices while mentoring your team and the wider engineering community.Your work will focus on elevating quality, excellence, and agility within our delivery processes. You will work primarily with NodeJS and Typescript, ensuring our solutions are effectively hosted on AWS.

As a Department Manager at Primark, you will play a crucial role in leading and inspiring our team to deliver exceptional customer service while driving sales and profitability. You will be responsible for managing daily operations, ensuring visual merchandising standards are met, and fostering a positive work environment. Your leadership will be key in achieving store objectives and maintaining our brand values.

Join our dynamic team at Madrid Corner as an Assistant Manager. In this critical role, you will assist in overseeing daily operations, ensuring exceptional customer service, and maintaining inventory standards. You will work closely with the store manager to implement sales strategies and enhance team performance.

E-commerce is thriving, yet independent brands often find it challenging to match the seamless logistics of industry giants like Amazon. At Bigblue, we are dedicated to transforming this landscape.We empower brands by democratizing top-tier operations, enabling them to scale rapidly while ensuring an outstanding customer experience.Since our inception in 2018, we have developed a technology-driven logistics platform that supports over 500 brands, including fast-growing direct-to-consumer (DTC) companies and global names like MUJI, Aigle, and Cabaïa. With a team of over 110 employees spread across Paris, Madrid, and London, our proprietary Warehouse Management System (WMS) Atlas and a network of 7 warehouses across Europe are designed to solve logistics challenges that others shy away from, making fulfillment quicker, smarter, and more sustainable.With over $20 million in funding and the trust of the next generation of e-commerce leaders, we are on an ambitious growth trajectory, aiming for 10 million orders in 2024 and significant enterprise expansion. The road ahead is adventurous, and we seek the right individual to help us navigate this journey.About the Role Location: Madrid, SpainOnboarding is a critical aspect of customer success, and at Bigblue, it transcends basic checklists. This role involves complex project management across warehouse, technology, and sales teams, guiding customers from the moment they sign up to their first successful shipments.As the Onboarding Manager, your primary responsibility will be to ensure satisfaction during this vital phase for Bigblue’s key Spanish accounts, working in a hands-on and operational capacity.

We are seeking a dynamic and results-driven Key Account Manager to join our innovative team at metgroup in Madrid. In this role, you will be responsible for managing key client accounts, building strong relationships, and driving customer satisfaction.As a Key Account Manager, you will work closely with clients to understand their needs and ensure that our services meet their expectations. Your ability to communicate effectively and collaborate with cross-functional teams will be essential for success.

Role Overview atexis is hiring an Experienced Business Manager in Madrid. This position leads projects, works closely with cross-functional teams, and plays a key role in shaping strategic decisions that improve how the business operates. What You Will Do Lead and manage business projects from planning through execution Collaborate with colleagues from various departments Support strategic decision-making to strengthen operational performance Location This role is based in Madrid.

E-commerce is experiencing significant growth, yet independent brands often find it challenging to achieve the seamless logistics that major players like Amazon offer. At Bigblue, our mission is to transform this landscape.We empower brands by democratizing top-tier operations, enabling them to scale swiftly while providing an exceptional five-star customer experience.Since our inception in 2018, we have developed a technology-driven logistics platform that supports over 500 brands, ranging from dynamic DTC companies to renowned global brands such as MUJI, Aigle, Scuffers, and Cabaïa. With a team of over 110 employees located in Paris, Madrid, and London, we utilize our proprietary WMS (Warehouse Management System) Atlas and maintain a network of 7 warehouses across Europe. Our innovative approach addresses logistics challenges that others shy away from, making fulfillment faster, smarter, and more sustainable.With the backing of $20+ million in funding and the trust of the next generation of e-commerce leaders, we are rapidly scaling — targeting 10 million orders in 2024 and ambitious enterprise growth. The path ahead is daring, and we seek the right partner to help us lead the charge.About the Role As an Account Manager, you will play a pivotal role in nurturing and expanding Bigblue's key accounts, focusing on the most promising European D2C brands and contributing significantly to their success.Foster Authentic, Long-Term Partnerships- Cultivate and sustain robust relationships with merchants in your portfolio.- Assist various stakeholders in their daily interactions with Bigblue services.- Serve as a trusted advisor and advocate for our merchants.Collaborate for Mutual Growth- Contribute to the strategic development of our merchants and identify key metrics that drive growth.- Navigate and deliver on complex goals where strategies are not predefined. Balance immediate customer needs with long-term company investments.- Recognize new opportunities for upselling.Champion Customer Excellence- Analyze trends in merchant feedback, both positive and negative. Develop improvement plans and manage expectations.- Utilize customer insights and market trends to aid in feature development and enhance merchant experiences with Bigblue.- Identify and implement internal enhancements that can benefit a broad range of customers (e.g., improving efficiencies through tools and processes).