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Account Management Executive

FoodicsDubai, Dubai, United Arab Emirates
On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsProven experience in account management or customer success, preferably within the SaaS or F&B industry. Strong communication and interpersonal skills, with the ability to build lasting relationships. Analytical mindset with problem-solving abilities. Proficiency in CRM software and Microsoft Office Suite. A proactive approach with a strong commitment to client satisfaction. Bachelor's degree in Business Administration or a related field is preferred.

About the job

Who We Are
We Are Foodics! As a premier provider of restaurant management solutions and payment technology, Foodics has been revolutionizing the industry since 2014. With our headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait, we proudly serve clients and partners in over 35 countries worldwide. Our innovative products have processed over 6 billion orders, establishing Foodics as one of the fastest-growing SaaS companies in the MENA region. Recently, we secured $170 million in funding, marking the largest SaaS funding round in MENA, enabling us to enhance our offerings for business owners.

Role Overview
We are on the lookout for a dynamic Account Management Executive to join our UAE team, ensuring our clients receive an exceptional experience. This individual will manage client accounts, facilitate the onboarding process in collaboration with the Onboarding team, and engage with a diverse range of tech-driven F&B outlets across the UAE.

Key Responsibilities

  • Oversee the seamless onboarding of clients to ensure they successfully go live with Foodics.
  • Provide in-depth product knowledge and training tailored to client needs, as directed by professional services.
  • Educate clients on company activities and initiatives, optimizing their use of our services according to established processes and SLAs.
  • Act as a client advocate and consultant throughout their journey, representing their voice within the organization.
  • Ensure the timely execution of agreed quarterly activities based on the client’s journey stage, leading to increased system usage and renewals, thereby enhancing customer lifetime value.
  • Identify and escalate any critical issues to management or relevant departments as necessary.
  • Support the Finance department with renewals and outstanding balances for assigned clients as needed.
  • Keep customer details and contact information current within our CRM system.
  • Report potential churn cases in detail to management, collaborating with IT, Finance, and Sales to address and mitigate these issues.
  • Assist with various customer success management assignments that contribute to the overall health of Foodics, including exhibitions, client meetings, and new initiatives.
  • Clearly communicate business requirements to our Success Management team, outlining objectives and value additions.

About Foodics

Foodics is a trailblazer in the restaurant management ecosystem, offering cutting-edge payment technology and SaaS solutions since 2014. Our commitment to innovation and customer satisfaction has made us a leader in the MENA region, helping businesses streamline their operations and enhance profitability.

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