2nd Line Support Engineer

Join us as a 2nd Line Support Engineer at Focus IT Recruitment, an award-winning IT support company known for its exceptional client service.In this pivotal role, you will deliver second-line technical assistance to our prestigious clients, ensuring outstanding service quality and prompt resolution of issues escalated from the first-line support team. You will be responsible for thoroughly understanding problems and resolving them in line with our Service Level Agreements (SLAs).Your key responsibilities include managing the progression and effective resolution of support cases, while also taking charge of the technical aspects of client accounts. You will take ownership of challenges and strive to not just meet but exceed client expectations.

Join Focus IT Recruitment as a 1st Line Support Engineer and become part of an award-winning IT Support Company based in Bedford. We are on the lookout for a dedicated 1st Line Support Analyst to enhance our dynamic support team.As the first point of contact for our key clients, you will deliver exceptional 1st line technical support, ensuring a high level of customer service by accurately addressing issues and keeping clients informed throughout the resolution process. You will also escalate complex queries to our second line team as necessary.Your primary responsibilities will include managing the progression and resolution of all support cases, in line with our Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). You will take ownership of issues, ensuring that customer expectations are consistently met and exceeded.

Join Focus IT Recruitment as a 1st Line Support Engineer with an award-winning IT Support Company. This role is pivotal in ensuring our clients receive top-notch technical support via our Central service desk.Your primary responsibility will be to deliver first-line technical assistance to key clients while maintaining a high level of customer satisfaction. You’ll be the first point of contact for client queries, diagnose issues, attempt resolutions, and keep clients informed, escalating more complex problems to the second line team as necessary.Key responsibilities include:• Managing the progress and resolution of all support cases in alignment with SLA’s and KPI’s.• Taking ownership of issues and ensuring customer expectations are consistently met or exceeded.

About UsAt Paragon Social Care, we are dedicated to providing round-the-clock support for children and young individuals in local authority care, especially during transitional and uncertain times. Our mission is to deliver exceptional, trauma-informed care within secure, structured, and nurturing environments. We strive to foster stability, resilience, and positive outcomes for the young people we serve. The RoleWe are looking for empathetic and committed Children's Support Workers to offer consistent care and practical assistance to children and young people. This dynamic position requires flexibility, professionalism, and an unwavering commitment to safeguarding and wellbeing. Key ResponsibilitiesProvide trauma-informed care to ensure the safety and wellbeing of young individuals.Establish and maintain positive, professional relationships.Support daily routines, promote independence, and assist in life skills development.Facilitate education, appointments, and recreational activities.Prepare meals and encourage healthy living habits.Advocate for the needs and emotional wellbeing of young individuals.Transport young individuals to appointments and activities (own vehicle required). RequirementsExperience working with children or young people, whether paid or voluntary.Exceptional interpersonal skills, patience, and emotional resilience.Flexibility to work various shifts, including weekends, sleep-ins, and waking nights.A full UK driving licence and access to a vehicle.Willingness to complete an enhanced DBS check.A relevant qualification (e.g., NVQ Level 3 in Children’s Residential Care) is preferred but not mandatory. Comprehensive training will be provided. What We OfferCompetitive hourly rates ranging from £17.50 to £24.00 (PAYE, including holiday pay) or £20.00 to £28.00 (Umbrella).Extensive training program covering safeguarding, trauma-informed practices, and behavior support.Opportunities for career advancement.Flexible work arrangements.Company pension scheme.Referral bonus scheme.Ongoing support within a professional, values-driven organization.If you are passionate about making a positive difference and helping young people achieve better outcomes, we encourage you to apply.Safeguarding Commitment:This role requires an enhanced Disclosure and Barring Service (DBS) check due to the nature of working with vulnerable young individuals. Safeguarding and promoting the welfare of children and young people is central to our mission, and all applicants must share this commitment.

About UsAt Paragon Social Care, we are dedicated to providing round-the-clock support for children and young people in local authority care, particularly during challenging transitions. Our mission is to offer high-quality, trauma-informed care in safe, structured, and nurturing environments that foster stability, resilience, and positive outcomes for the children we serve. The RoleWe are on the lookout for compassionate and dedicated Children’s Support Workers to deliver consistent care and practical assistance to children and young people. This dynamic role necessitates flexibility, professionalism, and a steadfast dedication to safeguarding and promoting wellbeing. Key ResponsibilitiesProvide trauma-informed care to ensure the safety and wellbeing of young individuals.Establish and maintain constructive, professional relationships.Support daily routines and facilitate independence and life skills development.Assist with educational needs, appointments, and leisure activities.Prepare nutritious meals and encourage healthy living habits.Advocate for the emotional and physical needs of young people.Transport young individuals to various appointments and activities (own vehicle necessary). RequirementsExperience working with children or young people, whether paid or voluntary.Excellent interpersonal skills, emotional resilience, and patience.Flexibility to work shifts, including weekends, sleep-ins, and waking nights.Valid UK driving licence and access to a vehicle.Willingness to undergo an enhanced DBS check.A relevant qualification such as an NVQ Level 3 in Children’s Residential Care is desirable, but not mandatory. Comprehensive training will be provided. What We OfferCompetitive hourly rates: £17.50–£24.00 (PAYE, including holiday pay) or £20.00–£28.00 (Umbrella).Extensive training program, covering safeguarding, trauma-informed practices, and behavior management.Pathways for career advancement.Flexible working options.Company pension scheme.Referral bonus program.Ongoing support in a professional, values-driven environment.If you're passionate about making a positive difference and supporting young people in achieving better life outcomes, we encourage you to apply.Safeguarding Commitment:This role is subject to an enhanced Disclosure and Barring Service (DBS) check due to the nature of work with vulnerable young individuals. Safeguarding and promoting the welfare of children and young people is at the core of our operations, and all applicants must share this commitment.

Join our dedicated team at allinc as a Per Diem Direct Support Professional (DSP), where you will play a vital role in empowering individuals with disabilities. This position offers flexible scheduling to accommodate your lifestyle and allows you to make a meaningful impact in the lives of those you support.As a DSP, you will provide essential assistance to clients in various daily activities, fostering independence and enhancing their quality of life. If you are passionate about helping others and want to work in a supportive environment, we encourage you to apply!

Join CaptiveAire Systems, Inc. as an HVAC Technical Support Specialist!At CaptiveAire, we pride ourselves on being the leading manufacturer of commercial kitchen ventilation systems. We offer a comprehensive array of solutions, including fans, heaters, ductwork, and HVAC equipment, all designed to provide fully integrated and sustainable HVAC systems.With over 40 years of experience in the industry, we are known for our innovative technologies, exceptional service, competitive pricing, and quick lead times. Our mission is to deliver the highest quality products and services at the most affordable prices.

Aspire Living & Learning has served neurodiverse children and adults across New England and Maryland for over four decades. The organization adapts its person-centered services to each individual, offering education, behavioral health, residential, and community-based support. The mission is to help people explore their interests, gain independence, and thrive in their communities. Role overview This per diem Direct Support Professional position assists individuals with developmental disabilities in a community setting based in Concord, NH. The role centers on supporting daily routines and activities that encourage independence and skill development. What you will do Help with daily living tasks, including household chores and meal preparation Support recreational and learning activities Promote physical fitness and healthy routines Advocate for the needs, interests, and goals of those served Offer feedback and ideas for program planning and implementation Provide transportation to community activities using a company vehicle or, when needed, a personal vehicle (eligible for mileage reimbursement as appropriate) Location This position is based in Bedford, NH, with services provided in Concord, NH.

Aspire Living & Learning has served neurodiverse children and adults in New England and Maryland for more than 40 years. The organization provides person-centered services that help people build on their strengths, explore interests, and increase independence in their communities. Programs span educational, behavioral health, residential, and community-based support, adapting as needs change. Role overview The Direct Support Professional (DSP) in Bedford, NH offers daily support to individuals with developmental disabilities in community settings. This position focuses on building confidence, encouraging independence, and supporting personal growth. What you will do Assist with daily living tasks such as household chores and meal preparation Support involvement in recreational and educational activities Encourage and help with physical fitness routines Advocate for each individual's needs and preferences Help plan and implement personalized programs that improve quality of life Provide transportation to community activities using a company vehicle or your own (mileage reimbursement available) Promote the development of essential life skills Who thrives here This position suits those who are compassionate, dependable, and want to make a meaningful difference in others' lives. Team members collaborate closely with individuals and colleagues to create supportive, respectful, and growth-focused environments.

Assist in training Army personnel on advanced surveillance systems, covering site surveys, operational theory, equipment emplacement, operation, troubleshooting, and mobility.Contribute to engineering tasks involving the design, testing, integration, modification, and assembly of Army surveillance systems and subsystems, including computer systems, radio sets, and power distribution systems.Utilize schematics, diagrams, and written or verbal instructions to perform testing, checkout, and troubleshooting tasks effectively.Engage in the creation and review of technical documentation, including operator and maintenance manuals, for Army systems.Gather, organize, and manage technical data to support engineering efforts.Communicate effectively with team leads, peers, and clients to ensure clear understanding of requirements, project status, and problem-solving.Perform any other duties related to the position as required.

Are you passionate about making a difference in the lives of individuals with disabilities? Join our dedicated team as a Direct Support Professional (DSP) at allinc in Bedford, NH. In this fulfilling role, you will provide essential support and assistance to clients in their daily activities, helping them achieve greater independence and quality of life.

We are seeking a dedicated and skilled Process Engineer II to join our team at Integrated Resources, Inc. In this role, you will be instrumental in optimizing manufacturing processes, ensuring product quality, and driving operational efficiency. Your expertise will help us innovate and improve production methods, contributing to the overall success of our projects.

Join Alten as a Senior Electronics Engineer and play a pivotal role in advancing our innovative projects within the Defense & Naval sectors. You will leverage your extensive experience to design, develop, and test electronic systems that meet the demands of our clients. Your contributions will directly impact our success and the effectiveness of our technological solutions.

As a Process Engineer II, you will play a pivotal role in optimizing and streamlining processes within our organization. Your expertise will contribute to the design, implementation, and continuous improvement of manufacturing processes, ensuring that our operations are efficient and cost-effective. We are looking for a detail-oriented engineer who thrives in a dynamic environment and is passionate about driving innovation in process engineering.

Ocular Therapeutix, Inc. develops therapies for ocular diseases as a biopharmaceutical company based in Bedford, MA. The Facilities Engineer I position focuses on supporting the design, implementation, and upkeep of company facilities. Role overview This role works closely with several teams to keep building operations efficient and compliant with regulatory standards. The Facilities Engineer I helps manage both ongoing projects and daily maintenance in a modern facility setting. Key responsibilities Assist in designing facility layouts and supporting project implementation Contribute to maintenance tasks that keep operations reliable Collaborate with other departments to help ensure compliance Location This position is based in Bedford, MA.

Join Alten as a Mechanical Engineer and contribute to innovative engineering solutions in a dynamic environment. We are seeking a talented individual who is passionate about mechanical design and eager to work on challenging projects. Your role will involve collaborating with cross-functional teams, developing design specifications, and ensuring compliance with industry standards. If you are looking to advance your career in a thriving company, we invite you to apply!

POSITION SUMMARYThe Associate Engineer plays a vital role in the technical management of attractions, overseeing budgets and schedules within their area of responsibility. This position is instrumental in ensuring the effective specification, bidding, design, production, installation, and acceptance testing of Ride and/or Show systems, which encompass Set/Scenic or Props.MAJOR RESPONSIBILITIESProvide comprehensive engineering support (calculations, designs, drafting, and research) to the Ride/Show teams, specifically related to scenic scopes of work.Evaluate vendor-submitted design documents, including drawing reviews, component selection, calculations, test plans, and results, as specified by engineering management.Update and edit Ride/Show engineering specifications as directed by management to support the successful delivery of scenic systems.Assist the Ride/Show team in vendor management throughout the entire process from bidding, designing, and manufacturing to testing, shipping, installation, startup, and commissioning of show action equipment.Review, edit, or develop testing protocols and execute testing as authorized by Engineering & Safety management.Actively participate in Environmental, Health & Safety responsibilities by adhering to UDX policies, procedures, training, and team involvement activities.Perform additional duties as assigned.

Role Overview NBCUniversal is seeking a Controls Engineer to join the engineering team in Bedford. This role focuses on developing and implementing control systems that improve operational efficiency across our facilities. The position plays a key part in maintaining reliable and optimized systems that support broadcasting operations.

Join Alten as a C++ Firmware Engineer and be part of an innovative team that is pushing the boundaries of technology. In this role, you will leverage your expertise in C++ to design, develop, and optimize firmware for cutting-edge applications. You will work closely with cross-functional teams to ensure high-quality software solutions that meet client needs.