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1st-Level Technical Support Engineer - Fintech

OptasiaAthens, Attica, Greece
On-site Full-time

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What we offer: Competitive compensation package with health benefits and opportunities for professional growth.

About the job

Optasia is a pioneering B2B2X financial technology platform focused on scoring, financial decision-making, disbursement, and collection. Our mission is to promote financial inclusion for everyone. We are transforming the financial landscape in our unique way.

We are on the lookout for motivated professionals who are energetic, results-oriented, and possess a can-do attitude. Join a dynamic team of like-minded individuals dedicated to delivering innovative solutions in an exciting environment.

As a key member of the Technical 1st-Level Support team at Optasia, you will play a crucial role in ensuring the highest levels of system availability and performance. The Technical 1st-Level Support Engineer will be tasked with monitoring, supervising, and maintaining system and network components, making informed decisions to uphold optimal network performance and productivity.

Key Responsibilities

  • Monitor system, network, application, and service alerts daily, providing first-level support across rotating shifts (24/7)
  • Respond to alerts by validating, diagnosing the cause, and resolving or escalating issues as needed
  • Maintain an incident log to document all alerts, ensuring each log includes a clear problem description, resolutions, and actions taken
  • Conduct health and quality checks on systems to guarantee operational excellence
  • Act as a liaison between various support groups during system outages and collaborate with third-party vendors or service providers to resolve issues
  • Exhibit strong multitasking, teamwork, analytical thinking, and prioritization skills
  • Demonstrate hands-on experience with relational databases, application servers, web servers, VMware, and Linux environments
  • Utilize case management and monitoring tools effectively

Qualifications

  • Willingness to work on a rotating schedule (shifts)
  • At least 2 years of experience in Technical Support or Network Operations Center
  • Proficient understanding of Network Systems
  • Strong knowledge of Linux and RDBMS
  • Exceptional monitoring and analytical abilities
  • Strong written and verbal communication skills
  • Passion for learning new technologies and collaborating with creative minds
  • Proactive, accountable, and results-driven
  • Attention to detail, with the ability to multitask and prioritize effectively
  • Comfortable managing multiple clients and team dynamics
  • Flexible, ambitious, and adaptable to change
  • Excellent judgment, organizational, and problem-solving skills

Why You Should Apply

About Optasia

At Optasia, we are revolutionizing the financial technology space with our innovative solutions. Our commitment to financial inclusion empowers individuals and businesses alike to achieve their financial goals. Join us in making a significant impact in the fintech industry.

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